Thanks for the support! My topic “Website running very slowly, >12 secs to access a page” has been successfully resolved.
ianbarker24
Participant
October 21, 2026 at 14:25
The slow running has disappeared so I’m closing the topic for now.
Thanks
Ian
ianbarker24
Participant
October 20, 2026 at 18:58
Hi can you please hold off for now as I’ve asked my hosting provider, 20i, to take a look as they have been able to replicate the issue.
Many thanks
Ian
ianbarker24
Participant
October 20, 2026 at 18:45
Everything running really slowly on site/dashboard.
I had a similar result when I tried to log in first time but ok, albeit very slow when I tried again.
The credentials are correct.
Thanks
Ian
ianbarker24
Participant
October 20, 2026 at 12:35
Sample of Access Logs
ajw-veh-fittings.co.uk 195.81.243.198 – – [20/Oct/2026:12:21:02 +0100] “GET /brand/led-autolamps/?filter_brand=led-autolamps%2Cnevpa%2Cflettner%2Csanel%2Cbawer HTTP/1.1” 200 432817 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36”
ajw-veh-fittings.co.uk 162.141.97.74 – – [20/Oct/2026:12:21:05 +0100] “GET /brand/centaflex/?et_columns-count=5&filter_brand=centaflex%2Corafol%2Cnevpa%2Cflettner%2Cdaken HTTP/1.1” 200 338766 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36”
ajw-veh-fittings.co.uk 168.222.51.33 – – [20/Oct/2026:12:21:06 +0100] “GET /brand/braun-ability/?et_columns-count=6&filter_brand=braun-ability%2Csanel%2Cnevpa%2Cunwin%2Csealey HTTP/1.1” 200 334276 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36”
ajw-veh-fittings.co.uk 209.207.180.72 – – [20/Oct/2026:12:21:10 +0100] “GET /brand/primogenito/?filter_brand=primogenito%2Cojop-sweden%2Cbraun-ability%2Cq-straint%2Ccentaflex%2Cbawer HTTP/1.1” 200 334747 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36”
ajw-veh-fittings.co.uk 209.139.24.221 – – [20/Oct/2026:12:21:22 +0100] “GET /brand/centaflex/?filter_brand=centaflex%2Csealey%2Cprimogenito%2Cunwin%2Cajw%2Cflettner HTTP/1.1” 200 338684 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36”
ianbarker24
Participant
September 30, 2026 at 11:57
Thanks for the support! My topic “et-core-plugin (XStore Core) is repeatedly generating PHP warnings for an undefined css_animation ar” has been successfully resolved.
ianbarker24
Participant
September 30, 2026 at 11:57
Thank you.
Very good support as always.
Cheers
Ian
ianbarker24
Participant
September 29, 2026 at 22:14
Error log as requested.
Thanks
Ian
Files is visible for topic creator and support staff only.
ianbarker24
Participant
April 16, 2026 at 14:16
Thanks for the support! My topic “Desktop Checkout Credit Card Box clears as screen scrolls but only when user logged in, ok as guest” has been successfully resolved.
ianbarker24
Participant
April 16, 2026 at 13:51
Really sorry Jack, please use the wp-admin password in the private content box below.
Thanks
Ian
Please contact administrator for this information.
ianbarker24
Participant
December 12, 2025 at 19:21
Thanks for the support! My topic “Search results page not showing products following update of theme” has been successfully resolved.
ianbarker24
Participant
December 12, 2025 at 19:21
Perfect!
Thank you so much. Top support once again.
Cheers
Ian
ianbarker24
Participant
August 13, 2023 at 14:20
Thank you Rose.
Everything looks good now.
Best regards
Ian
ianbarker24
Participant
August 13, 2023 at 13:34
Hi Rose,
I’ve deregistered and re-registered as you suggest but I’m still getting the same error message when I try and update the theme.
The site was originally built on a development sub-domain and changed over to this domain back in 2021. I’ve not had any problems updating before.
I’ve entered my ftp and wordpress details in the private area of my first message if you would like to take a look.
Thanks
Ian
Please contact administrator for this information.
ianbarker24
Participant
July 19, 2023 at 09:21
Thank you Rose
ianbarker24
Participant
June 7, 2023 at 10:01
Thank you for your response.
I’m pretty sure we have already checked that my hosting is not blocking outgoing/incoming connection to your server’s ip address. The issue has only shown itself since a move of hosting provider.
Your comment about plugins based on Kirki is interesting. The only plugin I’ve added since moving to this hosting provider is WPCode Lite I guess I could disable that plugin. At the moment the server requirements page isn’t showing an issue with API server connection, so it is intermittent in nature.
Anyway I think I can manage around the issue.
Many thanks
Ian
ianbarker24
Participant
April 18, 2023 at 08:03
Good Morning Rose,
I’ve checked this morning and no sign of any problems now.
The only thing I did before shutting down last night was change the PHP version to 8.1 from 7.4. I was still seeing the issues even then though.
It is really wierd, could it have been a browser caching issue of some sort? The website was fine throughout but the Shop Manager who was logged in at the time I updated the theme and plugin was getting problems too when he tried to edit products.
There was a real problem at some point when the xstore core plugin was updated as you can see from the WordPress technical fault email error message. Does this provide any clues?
Anyway I think I need to do the next xstore update on a staging server just to make sure it isn’t going to affect the site. I have two other live xstore websites in a different environment and they appear to have updated without issue.
Thank you as always for your support.
Best regards
Ian
ianbarker24
Participant
April 17, 2023 at 16:22
Sorry Rose,
I meant to add the following from the WordPress email,
Error Details
=============
An error of type E_ERROR was caused in line 136 of the file /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php:136
Stack trace:
#0 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php(102): Etheme_Patcher->get_patches(‘9.1.1’)
#1 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/panel/panel.php(565): Etheme_Patcher->get_available_patches(‘9.1.1’)
#2 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/class-wp-hook.php(308): EthemeAdmin->et_add_menu_page(”)
#3 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#4 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”)
#6 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-admin/menu.php(420):
ianbarker24
Participant
April 17, 2023 at 16:19
Hi Rose,
My hosting provider has confirmed that they can make a connection to the ip adress from their server.
The memory errors in your link are all from back in March when a different hosting provider was being used for the development site – now on the live site.
I’ve heard from my hosting provider and they have requested I find out the hostname or IP addresses used to connect to the xStore API. They should then be able to check if they can connect to these from their servers, since its intermittent. They’re not sure if there are multiple IP addresses that could be used and there could only be an issue with one of them.
Thanks
Ian
ianbarker24
Participant
April 17, 2023 at 12:23
I’m also getting the following message, ‘We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.’ I’m following this up with my hosting provider.
Thanks
Ian
ianbarker24
Participant
April 5, 2023 at 15:31
Thanks Rose,
Can’t think why I couldn’t find it!
Best regards
Ian
ianbarker24
Participant
March 19, 2023 at 17:26
Hi Rose,
I’ve sorted the revolution slider with the configuration changes you suggested, thanks.
I’ll look into the articles around elementor 500 errors and see if I can fix so I can use Jetpack. I appreciate that Jetpack isn’t one of your recommended plugins but it is an important wordpress plugin in terms of site security, and access to the WooCommerce app – and it works fine with the theme when using WPBakery rather than Elementor.
Thank you,
Ian
ianbarker24
Participant
March 15, 2023 at 16:54
Hello Rose,
I’ve done as you recommend and it has sorted out my issue.
Many thanks, as always great support!
Ian
ianbarker24
Participant
March 15, 2023 at 13:48
Hello Rose,
Really sorry looks like I missed of a lower case v at the end! I’ve updated the private content area.
Thanks
Ian
Please contact administrator for this information.
ianbarker24
Participant
January 23, 2023 at 12:17
Hi,
I’ve sorted it out – found additional text added to page header and removed it.
Thanks
Ian
ianbarker24
Participant
November 8, 2022 at 14:04
Hello Rose,
Hopefully this is the last message!!
I cleared the browser cache and removed the additional CSS code after a couple of hours and the animations are working as they should whist on WPBakery 6.10.0. All I can think is that some caching is taking place and that wqas impacting the upgrade, anyway all working correctly now.
Thank you so much for your support and suggestions, it has made a big difference.
I will reintroduce W3 caching plugin at some point after testing on the staging site as it did speed up the site.
Best regards
Ian Barker
ianbarker24
Participant
November 8, 2022 at 10:13
Hello Rose,
I confirmed that the animations now work on the staging site on Firefox (the browser I generally use) as well as others. So, I’ve upgraded WPBakery on the live site, again, and the result has been loss of content and animations across all browsers.
For now I’ve left the live site on WPBakery 6.10.0 and inserted the additional CSS code you provided which has restored the content minus animations. Whilst I no longer have a caching plugin I’m wondering if there is some kind of caching taking place which is leaving the content missing for a period and then updating correctly. I’ll try removing the additional CSS after a few hours and see if the animations return and content stays.
Can you think of anything else I should try please?
WP user name and password in the private content area.
I updated the WPBakery plugin to 6.10.0 and the same issue exists as on the live site and which you saw originally. All plugins are up to date. Please bear in mind that the main site is very much live and important please. The staging site has an orange wordpress top bar to distinguish it from the main site.
I’ve not taken a video but I guess you can do that if need for your development guys.
Good luck and many thanks,
Ian
Please contact administrator for this information.
ianbarker24
Participant
November 7, 2022 at 16:02
Hello Rose,
The site is very much a live site so I will look into creating a staging site. The details for the live site are in the private contact area again…
Once I have created the staging site I will pass the details on with a video of the problem.
Many thanks
Ian Barker
Please contact administrator for this information.
