Hi Rose,

I’ve been investigating further.

I’ve updated the site to the latest version of xstore theme/plugin and made updates to the other plugins – all latest versions.

I have another instance of Xstore running a website https://nigelhoyleceramics.co.uk and have upgraded it to WPBakery 6.10.0 without any problems. The plugins are very similar to those with the ajw-veh-fittings.co.uk install except for the caching plugin, I’m using WP-Optimize instead of W3, but overall there are more plugins installed.

I noticed that Jetpack had lazy load enabled with ajw-veh-fittings but not with nigelhoyleceramics, so I disabled it in Jetpack and tried the update but same issue is apparent. I then disabled and removed the W3 caching plugin and tried the update to WPBakery – same results!

I’m at a bit of a loss as both sites are running on the same hosting environment, have pretty much the same plugins, have the same theme and yet one exhibits the issue and the other one doesn’t.

I’m loathed to try storefront as I don’t want to mess up the configuration and I’m not sure it points to a theme issue…

Any other ideas please?

Thanks
Ian

Hi Rose,

The link in th eprivate area does not work for me but I already have a copy of the WPBakery 6.10.0 plugin.

Can you explain what you mean by the widgets getting messed up and how I can prevent that happening when moving across to Storefront please. I’m not keen to undertake any testing which could leave the site messed up as it is an active important site.

Thanks
Ian

Hi,

Thank you for the previous version of WPBakery plugin.

I checked on my iphone (Safari browser) as well as my wife’s Android phone and both displayed the same as with my PC browsers.

I will try and revert to 6.9.1 and see if all normal before trying to upgrade again, perhaps disabling the caching plugin first.

Hello Rose,

I’ve cleared the cache in Firefox, Edge, Safari and Chrome browsers and am seeing the same issue.

I can see from your videos that all looks good, but not sure what else I can do? Could you please take one more look…

I notice that the page now loads in one go rather than animating as you scroll down, presummably due to the additional CSS code you asked me to enter?

When I remove the code the issue returns, so it isn’t simply a problem with the caching plugin as that is till disabled?

Hi Rose,

I’ve added the code to the Global CSS and in the viewer the page displays correctly, however when I go back and load teh website the detail is still missing?

Apologies I’ve mistyped the url it should be https://ajw-veh-fittings.co.uk

Hi Rose,

Great thanks, all sorted.

Not sure how I missed that settings page!

anyway, much appreciated.

Cheers

Ian

Fantastic, many thanks Olga

All good now.

Cheers
Ian

Thanks

All appears good now.

Hi Olga

I’ve used that shortcode before with a Storefront theme and it worked fine.

I’ve inserted the shortcode you suggested and I’m afriad I’m getting the same results. Not really sure what is going on, I’m sure it is something simple I’ve missed!

I’ve added my login details to the private content area…

The page is ajw.procreative4web.com/on-sale

Thanks
Ian

Hi Olga

I’ve checked the User and password for FTP and they are correct in the private area. Have ftp’d into the site using Filezilla with these credentials just now Ok.

I’m setting up a Sendinblue account using the plugin WP Mail SMTP so will see if this corrects my issue.

Also have changed the from email address in WooCommerce to an email address from the site domain and am now getting emails for orders, etc.

So, looks like that is the solution thanks.

Hello

Looks fine now thanks.

Was it something that I did wrong?

Thank you

OK no worries

Thank you for your help in resolving the issues.

I have databse and theme files backed-up, would you suggest that I restore them – this would mean activating updraft to do so. Also I see that error reporting on-screen is still set – presummably by yourselves.

Are you still editing my site? I now see that the configuration of my Home page has dissappeared! You must be doing something.