Forum Replies Created

Viewing 30 posts - 31 through 60 (of 211 total)
  • Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 22:39

    Hello!

    I am afraid to say the login page does not work for me. Can you please check?
    https://share.getcloudapp.com/jkuevk1q

    It says that my country is not allowed to access it, Can you please provide me with the access so I can help with the issues(I am working from Pakistan).

    Than you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 22:29

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    It should not happen. Can you please share the wp-admin+FTP details and allow me to import the demo for you. Please remember that importing the demo will override your existing content.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 22:19

    Hello!

    Thank you for getting in touch with us. My name is Muhammad.

    I understand, please share wp-admin details so I can help you fix the spacing issue.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 20:45

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    You can achieve the desired requirement with the help of the Xstore single product page builder. You can use it from theme options>>woocommerce (shop)>>single product page builder

    Please let me know if you see any issue or need any assistance, we would love to help you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 20:28

    Hello!

    I am sorry but provided details are FTP details. Can you please share the wp-admin details as well so I can debug the issue and help you with it.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 20:10

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I see the screenshot and buttons are not aligned and it is due to the length of the title and we can fix it with the css code but I do not see the buttons on the shop page, Can you please tell me if you are not using them anymore?
    https://test.greennature.fr/boutique/

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 19:59

    So meanwhile please make sure that SVG is created properly.

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 19:59

    Hello!

    I am sorry but I need the URL of the site as well. The tickets are removed from our queue so we are unable to find any information.

    And please also keep in mind that for SVG to work properly in the Logo and other areas, you will have to set the width and height dimensions in the file itself, before you upload it. If there are no dimensions set on the SVG itself, then it will not appear.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 19:49

    Hello!

    We are sorry to bother you again but to help in a better way we need the detail of the issue.

    I see the account page is fine. Can you please elaborate on the issue you ee, can you please share the screenshot from your end?

    Can you please share the desired layout so I can help you in a better way?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 22, 2021 at 19:39

    Hello!

    Yes, please disable the excerpt from the woo-commerce shop>product style>>show excerpt in product content

    Please let me know if you still need my help, we would love to assist you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 22:03

    Hello!

    I see the issue. Can you please share wp-admin details so I can check and fix it for you?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 21:17

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    We are sorry for the delay in the response.

    Can you please share the URL of one of the products where you see the issue with loading?

    I have tested your website performance: https://gtmetrix.com/reports/arnicagroup.com/LXf1wiNh/

    First I would like to explain that a website speed does not depend upon a theme only. The media type (images+videos), server and plugins or any custom code used on the site also affects the performance. I see your score is very low and it is no because of a theme here but because of the CDN, it does not work or needs to be configured.

    Please go to the waterfall tab of the above link and you will see the resources taking time to load. The CDN seems to be preventing the loading of other important resources like theme resources. I would suggest you please first set up a cache plugin and use an image optimizer plugin. Your image size should be in KBs.

    We have very helpful and detailed documentation on how to make a website faster with help of the plugins: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Please follow the docs setup your plugin and check?

    While setting up these plugins please deactivate CDN and then check, it will surely improve the website and please contact your host and ask them to check if the CDN or nitro pack is setup correctly.

    Please let me know so I will test it again and guide you accordingly.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 21:03

    Hello!

    We are sorry for the delay.

    I have checked the slider on the mobiles and it shows fine. Please see the below screenshot taken from the android device.
    https://share.getcloudapp.com/yAu6kdmg

    Can you please check on some other devices?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 20:28

    Hello!

    Thanks for sharing wp-admin details but I am sorry FTP does not work. Can you please check if it works for you?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 20:26

    Hello!

    I am afraid to say that the customization is out of our support scope. But if you can share the FTP detail we will make an exception for you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 20:15

    Hello!

    I have investigated the issue and found out the problem is with the ”

    Asset CleanUp: Page Speed Booster

    ” Plugin. Can you please contact the plugin author. I am sorry but it is a third-party tool and we cannot provide the working guarantee of any third-party plugin.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 21, 2021 at 20:00

    Hello!

    if it happens again then please clear out all caches you are using and if you still see the issue then let us know so we can check it for you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 20:57

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am sorry but I see the title on the product page: https://share.getcloudapp.com/d5uwNkr8

    Please let me know if you have managed to fix it or you need to show it some place else?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 20:42

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    1-You can add a product without price, you just have to leave the price field empty when adding it but I am sorry you cannot direct it to the custom form. It will require custom code using the child theme.

    Can you please explain the variations requirement in more detail, What type of variations you want? so I can guide you in a better way.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 20:03

    Hello!

    We are sorry for the delay in the response.

    Please go to Theme options>>breadcrumbs>>breadcrumbs padding and add some top value and it will fix the issue.

    Please let me know if you still see any issue or need me to make changes, I would love to assist you

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 19:36

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am sorry but HTML changes require the overriding of core files into the child theme.

    Do you want to change the column width? If so we can do this with help of CSS code too.

    Please let me know so I can write CSS code for you accordingly.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 19:00

    Hello!

    We are sorry for the delay in the response.

    I have tried some options temporarily in the Xstore theme options but I do not see the issue. Can you please share a video recording or steps so I can follow them and try to replicate the issue so I can help you?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 20, 2021 at 18:53

    Hello!

    We are sorry for the inconvenience.

    I have tried to access the website but it is not reachable for me: https://share.getcloudapp.com/04uJLn4Z

    Can you please try and provide me with the access so I can assist you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 21:23

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am sorry but it is a third-party plugin and we do not provide its guarantee. Please contact plugin author or support they can help you the better way.

    Can you please tell me why you are not using our theme variations, Did you try them?

    please see the video:
    https://www.8theme.com/documentation/docs/variation-swatches/

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 20:46

    Hello!

    Please share the credentials so I can try to change the colors and fix if any issue occurs.

    Please also let me know which colors you want to use on the header?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 19:54

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    Yes, You can enable the stock status on the product page. Please enable it from the:
    theme options>>woocommerce>>single product page>>single product layout>>show product stock status

    Please let me know if you see any issues or need any help.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 19:43

    Hello!

    Can you please share the wp-admin details with us so we can look into the issue and help you fix it?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 19:27

    Hello!

    Setting up the CSP header is a very complex and difficult task. The plugins used on the site may have different settings so there are no general standards.

    So first of all to set up CSP headers, I would suggest you please use this plugin:https://wordpress.org/plugins/content-security-policy-pro/. It also gives the option to disable the CSP on the back-end so no plugin conflict arises.

    I have personally not tested it but it seems effective in defining CSP and has a simple interface. Please also remember that it is a third-party plugin and we do not guarantee that it will work with your setup but you can give it a try.

    Another way is to add the CSP rules to the .htaccess file. You will have to add rules for google font, analytics, etc.

    I see this detailed document you can take help from for adding your rules to .htaccess.
    https://walterebert.com/blog/using-csp-wordpress/

    Please let me know if you have any concerns regarding this, we would love to assist you.

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 19, 2021 at 19:02

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I watched the video but I am afraid to say that but I was not able to understand the issue. Can you please also explain it so I can watch the video again following your explanation and try to replicate the issue in order to help you fix it?

    Thank you!

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 18, 2021 at 20:50

    Hello!

    Please check now, I have changed the style for the product categories from the design tab of the element. I have set the design to classic to disable the hover and change the text position.

    Thank you!

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Viewing 30 posts - 31 through 60 (of 211 total)
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