Paid Plugin is asking for activation code

6 replies3 participantsUpdated by Rose Tyler

  • Avatar: hzia786
    hzia786
    Participant

    Hi Support – I have purchased this theme and “Subscriptio” is included in the plane but on my wordpress dashboard I am getting a message, To activate this plugin I need activation code which can be found on Envato Market, Can you please guide me?

    #274601 Copied Theme version: 7.2.4.1

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    There is no need to activate bundled plugins to use it with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    Regards

    #274603 Copied
    Avatar: hzia786
    hzia786
    Participant

    Can you please help me with theme setup as I have tried to change the colors in header it gets changed but not applied in live website.

    I can share with you my credentials

    #275328 Copied
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant

    Hello!

    Please share the credentials so I can try to change the colors and fix if any issue occurs.

    Please also let me know which colors you want to use on the header?

    Thank you!

    #275350 Copied
    Avatar: hzia786
    hzia786
    Participant

    Please help me seting up the shop I have tried alot but when I import any demo it is very slow in update.

    Please contact administrator
    for this information.
    #275362 Copied
    Avatar: hzia786
    hzia786
    Participant

    This them is very low slow in loading

    #275364 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Our theme is not slow. You have installed a lot of plugins, please check description of plugins and disable that you don’t really use, because every plugin slows down the site a bit.
    Demo version that you installed uses Multiple headers, it means different headers for different pages. You changed the logo for the Default header, and it works on Shop and other pages – http://prntscr.com/101oj4j , but to be able to change the logo for Home page go to Multiple headers and edit this custom header – http://prntscr.com/101ok3l Watch this video about Multiple headers – https://youtu.be/BpeXfzNwkOc
    As I can see, your Shop page works fine – http://prntscr.com/101onhm (when W3 Total Cache plugin is disabled) , settings of this page can be changed via Theme Options > WooCommerce > Shop. When W3 Total Cache is activated there are js errors in the browser console, it can be a conflict of an option with additional plugins. Please read this article – https://premium.wpmudev.org/blog/w3-total-cache-settings/ and play with settings of the Cache plugin. Contact the plugin support if you need any further assistance.

    Regards

    #275411 Copied

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