Elementor PRO problem with XStore Core - by fampa

This topic has 8 replies, 4 voices, and was last updated 3 years ago ago by Muhammad Zaki

  • Avatar: fampa
    fampa
    Participant
    February 13, 2021 at 14:06

    Hello! Thank you for this amazing theme, however, I can’t make it to work with Elementor PRO, I can’t use the Elementor menu, it stays loading forever. The problem seems to be Xstore Core plugin, when I disable this plugin everything works fine.
    Can you fix it please? thanks

    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 13, 2021 at 19:28

    Hi

    Thanks for using our theme.

    What exactly is allowed by Elementor Pro but can’t be done when our theme is activated?
    Provide some screenshots for a better understanding of your request.

    Avatar: fampa
    fampa
    Participant
    February 13, 2021 at 19:52

    The Elementor Menu stays on loading forever (see screenshot)
    When both Elementor Pro and XStore Core Plugins are activated.

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 14, 2021 at 09:09

    Hi

    Please send us your website URL and temporary wp-admin access and If assistance needed from our side, provide FTP access also.

    Avatar: fampa
    fampa
    Participant
    February 14, 2021 at 22:17

    Here are the login info:

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2021 at 14:59

    Hello,

    1) Give our admin user permissions to check themes, plugins https://prnt.sc/zlyvhk
    2) Provide us with FTP access to your site.
    3) I see 500 error in the console https://prnt.sc/zlyy3e Could you, please, provide us with server error logs to find out what error you haev an help you to fix that?

    Regards

    Avatar: fampa
    fampa
    Participant
    February 20, 2021 at 22:15

    Hello, sent you the details

    Please contact administrator
    for this information.
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 21, 2021 at 20:28

    Hello!

    Thanks for sharing wp-admin details but I am sorry FTP does not work. Can you please check if it works for you?

    Thank you!

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