Thanks Jack
Thanks Jack
Hi Jack, yes I see the ‘testimonials’ snippet in functions file.
However I would like to know how you did the following: To prevent certain menu items in dashboard from being displayed, we temporarily added some code snippets to your child theme’s functions.php file. These changes have now been removed, and the Slides/Mega Menu display settings have been updated programmatically.
How did you hide sides/mega menu ? I can’t see any code for this in functions file?
Thanks
Please check it now. To prevent certain menu items in dashboard from being displayed, we temporarily added some code snippets to your child theme’s functions.php file. These changes have now been removed, and the Slides/Mega Menu display settings have been updated programmatically. – please can you explain what you did here? as I need to replicate on other sites? I can’t see any extra functions only the testimonial one, thanks.
thanks Jack, perfect.
Unfortunately Jack, I still see it on both sites, see screenshot uploaded! switching it off doesn’t work.
Thanks jack, however this hasn’t resolved the ‘testimonials’ issue. When I switch it off in ‘Live Theme options’, when I refresh my browser it is switched back on? there is no caching on this site, so that isn’t effecting it?
Hi Jack,
Yes I have added them to the private content area.
Thanks
Hi, I have another dev site which I have the same issue, see screenshot attached.
There is no cache on the site and the testimonials will not switch off. When you refresh your browser it appears again.
The ‘slides’ and ‘mega menus’ appears in the admin bar, but I don’t have elementor plugin installed, as suggested above?
Maybe this is a theme issue? latest wordpress conflict?
That gives me a solution to hideing the testimonials if it works? but how do I delete ‘Xstore Builders’ ‘Slides’ ‘Posts’ and ‘Mega Menus’ from the dashboard?
Thanks
Hi Jack,
You haven’t solved my issue, when I switch testimonials off in Theme Options, it appears back on the dashboard.
I wish to get rid of the highlighted on the dashboard bar. As I have duplicated post types which I created with ACF plugin. They are conflicting. I want to keep all ACF post types.
Thanks
Can someone please reply to my request? thanks
Thanks Jack
Hi Jack,
I have added to private content.
Thanks
Hi Jack,
I have only just seen your reply, thanks for looking into this for us. I have put FTP details in the private content area, you will see all site files.
Thanks
Helen.
Hi,
Thanks for this, it is now working, but my issue now is it is pulling info from the category page. There is also no product thumb on the live site. See a screenshot of the staging site and live site side by side.
Also please can you let me know what changes you made, incase I have this issue again when updating.
Thanks
Hi Jack,
We have a staging site set-up which has the ‘edit options’ working on the basket page. I have added the link in the private content area. If you add a bear to the basket you will see, I have attached a screenshot.
Thanks
Thank you for all your help. That’s working now 🙂
Hi, I have already disabled all plugins before i contacted you and the problem was still persisting. I deleted everything in child theme folder and the issue still persisted. I have given you wordpress and FTP access in private content area. Thanks
That’s brill thanks.
Please can I have a reply?
Forgot to say I have tried disabling all plugins and still no joy, I have also deleted styles from child theme and still no joy. I have re-instated them now.
With the full-screen mobile menu, how do you disable the loading bit at the beginning?
Log-Ins in private content, thanks
Hi,
I personally think this is a cop-out! you can’t get rid of a major thing and expect people to constantly change old websites. For anyone who has purchased a license from you we deserve to be still considered. I understand you have to improve and evolve, but you should still keep old functionality in for people have already used it. We are the reason your theme is so successful, so we deserve to be treated better. I have purchased multiple licenses from you and have multiple sites, so you expect me to manually change every single one so they look like they do now with the header builder? because they won’t, I will have to customise css to get them to look the same. I can’t afford the time to do it!
If I keep the theme version to 7.0.2 and only ever update the core plugin, will my site always work? or is there another work around?
Look forward to your reply.
Hi Olga,
Do you know when we will have a response from the developers as this is an urgent issue?
Please find FTP and dashboard access in the private content area.
Thanks
Helen.
Hi, Please can someone reply to my ticket! I have had to pay for 6 months more support! what am I paying for if no one answers?
Thank you, I have sorted it 🙂
Hi, I don’t use CDN. I have cleared all caches and still not loading. FTP details in private content.
Thanks
Hi, This still isn’t working and I have updated the theme to 4.21.1 and then overwritten the file supplied. I have waited 2 hours and still no change.
Please advisee. Thanks.
access below Thanks
This hasn’t worked for me. See website in private content.