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Trouble with theme loading times TTFB - by hdowthwaite

This topic has 6 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

hdowthwaite

Participant

September 10, 2019 at 15:32

Hi,
I have a SEO guy looking at a speed issue on my site, please read his comments in the private content area regarding testing we have done to debug the Xstore theme is the issue we are having

Please can you help?

Thanks
helen.

Please, contact administrator
for this information.

#221121 Copied Theme version: Latest WooCommerce version: latest

5 Answers

hdowthwaite

Participant

September 11, 2019 at 10:14

Hi, Please can someone reply to my ticket! I have had to pay for 6 months more support! what am I paying for if no one answers?

#221169 Copied

Olga Barlow

Support staff

September 11, 2019 at 12:01

Hello,

We have passed your topic to our developers for detailed investigation. Once the support department gets the answer I’ll inform you. By the way, could you provide Dashboard and FTP access to your site if they are able to improve the speed directly on your site?

Regards

#221180 Copied

hdowthwaite

Participant

September 11, 2019 at 15:31

Hi Olga,

Do you know when we will have a response from the developers as this is an urgent issue?

Please find FTP and dashboard access in the private content area.

Thanks
Helen.

Please contact administrator
for this information.

#221193 Copied

Olga Barlow

Support staff

September 11, 2019 at 17:39

Hello,

I think they will be able to take a closer look at your problem tomorrow.
I’ll do my best to speed up the process.

Regards

#221208 Copied

Olga Barlow

Support staff

September 12, 2019 at 17:15

Hello,

If you check the main tips to improve the TTFB https://kinsta.com/blog/ttfb/ you see that the main things are:
– good server
– cache plugin
– CDN

We installed the cache plugin and check the results that we get. TTFB – 0.5s if our theme is activated and 0.5 – 0.8 http://prntscr.com/p5aafe if default WP theme is activated, here you can check few different reports of default theme
https://gtmetrix.com/reports/www.bears4u.co.uk/yCiST67R and https://gtmetrix.com/reports/www.bears4u.co.uk/5HUbbBFk
Much better results I think and PageSpeed and YSlow Scores with our theme are even better than with the default WP theme.

Besides one your third-party plugins generates error http://prntscr.com/p5a61d it also slows down the page speed, so contact plugin author to fix the problem.

Regards

#221271 Copied
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