Trouble with theme loading times TTFB - by hdowthwaite

This topic has 6 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar: hdowthwaite
    hdowthwaite
    Participant
    September 10, 2019 at 15:32

    Hi,
    I have a SEO guy looking at a speed issue on my site, please read his comments in the private content area regarding testing we have done to debug the Xstore theme is the issue we are having

    Please can you help?

    Thanks
    helen.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: hdowthwaite
    hdowthwaite
    Participant
    September 11, 2019 at 10:14

    Hi, Please can someone reply to my ticket! I have had to pay for 6 months more support! what am I paying for if no one answers?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 11, 2019 at 12:01

    Hello,

    We have passed your topic to our developers for detailed investigation. Once the support department gets the answer I’ll inform you. By the way, could you provide Dashboard and FTP access to your site if they are able to improve the speed directly on your site?

    Regards

    Avatar: hdowthwaite
    hdowthwaite
    Participant
    September 11, 2019 at 15:31

    Hi Olga,

    Do you know when we will have a response from the developers as this is an urgent issue?

    Please find FTP and dashboard access in the private content area.

    Thanks
    Helen.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 11, 2019 at 17:39

    Hello,

    I think they will be able to take a closer look at your problem tomorrow.
    I’ll do my best to speed up the process.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 12, 2019 at 17:15

    Hello,

    If you check the main tips to improve the TTFB https://kinsta.com/blog/ttfb/ you see that the main things are:
    – good server
    – cache plugin
    – CDN

    We installed the cache plugin and check the results that we get. TTFB – 0.5s if our theme is activated and 0.5 – 0.8 http://prntscr.com/p5aafe if default WP theme is activated, here you can check few different reports of default theme
    https://gtmetrix.com/reports/www.bears4u.co.uk/yCiST67R and https://gtmetrix.com/reports/www.bears4u.co.uk/5HUbbBFk
    Much better results I think and PageSpeed and YSlow Scores with our theme are even better than with the default WP theme.

    Besides one your third-party plugins generates error http://prntscr.com/p5a61d it also slows down the page speed, so contact plugin author to fix the problem.

    Regards

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