Dear support
We see a similiar problem with issue.
We update from ManageWP service in order to give to our client a montly report. The problem we have is these updates ready to apply are not visible in ManageWP but they are in WP admin area. We reached out to ManageWP service and they replied me:

I have noticed that you already experienced the similar issues with the Xstore theme (with Xstore Core plugin, to be more precise).

Since this is a premium theme, it might be that for this theme the remote update is not allowed. Could you please contact Xstore theme support and ask them if the remote update is allowed on this theme?

Please, take a look in this screen:

Could you see if there any issue from your side please?
Looking forward to your answer
Best regards

Dear Rose. This answer does not reply my question. I need this update appears in ‘Updates’ area so we are able to update from ManageWP
I’d like to see your comments
Thanks

Please, notify me through this ticket when this issue is fixed.
Thanks in advanced.
Regards

Yes, I see it, but this wasn’t visible on Dashboard > Updates, therefore ManageWP (the external service we use to manage several WP site) is not able to see it either.

Hi Olga
We manage several WP sites and is important that this kind of updating appears in Dashboard > Updates, since we update from one external service as ManageWP.
The problem we face is that this update is invisible to ManageWP eyes and we risk to skip it in the future.
Is there anything you can do?
Regards

Hi Olga
Thanks for your fast reply
Could you explain how did you solved it step by step since we’ve faced this trouble several times in our local environment?
Thanks in advance.
Best regards

Dear support
In the site we’re working on, we’re replacing Visual Composer by Elementor Pro since the performance is much better. The problem we have is that we don’t know what is the shortcode for “[8theme] Brands carousel” widget. Could you provide us a brief explanation about how to use it?
Thanks in advance.
Best regards

I thought you give a good support. It mustn’t seem difficult for you.

Nop. This wouldn’t be working. I’ve followed your instructions but no luck.
In order be sure I am doing well, I’ve translated another string in my .po file for example “My Account” and I can see that if I enter an spanish text, this is displayed correctly in the front-end. However, when I change “Return to Previous Page”, this string remains equal.
Could you explainme step by step how I should do it using Loco as You’ve done?
This string is being rebel with me.
Regards

Any reply to this ticket?

is there anybody over there? :/

Additionally, icon cart is no longer display 🙁