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Viewing 30 posts - 1 through 30 (of 54 total)

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gfdesign

Participant

November 10, 2017 at 18:47

I left the accesses you’ve required.
Let me know if you need something else.
Regards

Please, contact administrator
for this information.

#177366 Copied In reply to: Xstore Core plugin doesn't display in "Updates" area but does in 'Plugins' area

gfdesign

Participant

November 9, 2017 at 15:54

Dear support
We see a similiar problem with issue.
We update from ManageWP service in order to give to our client a montly report. The problem we have is these updates ready to apply are not visible in ManageWP but they are in WP admin area. We reached out to ManageWP service and they replied me:

I have noticed that you already experienced the similar issues with the Xstore theme (with Xstore Core plugin, to be more precise).

Since this is a premium theme, it might be that for this theme the remote update is not allowed. Could you please contact Xstore theme support and ask them if the remote update is allowed on this theme?

Please, take a look in this screen:

Could you see if there any issue from your side please?
Looking forward to your answer
Best regards

#177243 Copied In reply to: Xstore Core plugin doesn't display in "Updates" area but does in 'Plugins' area

gfdesign

Participant

November 9, 2017 at 15:35

Dear Rose
Sorry for my mistake.
Could you try again with these credentials?
Regards

Please, contact administrator
for this information.

#177242 Copied In reply to: Input search box next to cart icon

gfdesign

Participant

October 30, 2017 at 18:24

Dear Rose. This answer does not reply my question. I need this update appears in ‘Updates’ area so we are able to update from ManageWP
I’d like to see your comments
Thanks

#176416 Copied In reply to: Xstore Core plugin doesn't display in "Updates" area but does in 'Plugins' area

gfdesign

Participant

October 25, 2017 at 01:32

Thanks Rose
Very clear your explanation
Best regards

#175985 Copied In reply to: Help with a translation text

gfdesign

Participant

August 29, 2017 at 18:01

Please, notify me through this ticket when this issue is fixed.
Thanks in advanced.
Regards

#171032 Copied In reply to: Product title and price duplicated on Products page

gfdesign

Participant

August 28, 2017 at 22:11

Nop. That did not work
I’ve activated the parent theme with barely plugins Xstore needs to work, but still display twice the product title and the price. I didn’t touch the Parent theme neither and it’s updated.
Could you review again wich is the problem?
Please, hurry up because we are almost to launch the site 🙂
Thanks

#170971 Copied In reply to: Product title and price duplicated on Products page

gfdesign

Participant

August 14, 2017 at 14:14

Yes, I see it, but this wasn’t visible on Dashboard > Updates, therefore ManageWP (the external service we use to manage several WP site) is not able to see it either.

#170000 Copied In reply to: Available update of "Xstore core" is not showing on WP Admin dashboard

gfdesign

Participant

August 10, 2017 at 17:14

Ok, but you don’t say why this update doesn’t display on Dashboard > Updates since that ManageWP needs take the info from there to update from that platform.

#169823 Copied In reply to: Available update of "Xstore core" is not showing on WP Admin dashboard

gfdesign

Participant

August 9, 2017 at 14:07

Hi Olga
We manage several WP sites and is important that this kind of updating appears in Dashboard > Updates, since we update from one external service as ManageWP.
The problem we face is that this update is invisible to ManageWP eyes and we risk to skip it in the future.
Is there anything you can do?
Regards

#169703 Copied In reply to: Available update of "Xstore core" is not showing on WP Admin dashboard

gfdesign

Participant

August 2, 2017 at 18:28

Perfect. Very grateful!

#169284 Copied In reply to: I am not able to translate a string

gfdesign

Participant

August 2, 2017 at 17:44

Hi Olga
Thanks for your fast reply
Could you explain how did you solved it step by step since we’ve faced this trouble several times in our local environment?
Thanks in advance.
Best regards

#169281 Copied In reply to: I am not able to translate a string

gfdesign

Participant

August 2, 2017 at 16:24

Dear support
I still have troubles translating the “Return to previous page” string in other site.
I’ve followed the instructions you pointed but I am not able to translate this string.
Even, I’ve installed “Loco translate” plugin but no luck
Please, see private content.
Best regards

Please, contact administrator
for this information.

#169274 Copied Theme version: 4.0 WooCommerce version: 3.1.1 In reply to: I am not able to translate a string

gfdesign

Participant

July 31, 2017 at 23:15

Dear support
In the site we’re working on, we’re replacing Visual Composer by Elementor Pro since the performance is much better. The problem we have is that we don’t know what is the shortcode for “[8theme] Brands carousel” widget. Could you provide us a brief explanation about how to use it?
Thanks in advance.
Best regards

#169116 Copied In reply to: Display all brands in "[8theme] Brands carousel" shortcode

gfdesign

Participant

July 21, 2017 at 14:34

Ok, I’ll be looking forward for it.
Thanks

#168542 Copied In reply to: Display all brands in "[8theme] Brands carousel" shortcode

gfdesign

Participant

July 21, 2017 at 14:32

Thanks Olga
Will be fixed this issue in the next release anyway?
Regards

#168541 Copied In reply to: Your theme (XStore) contains outdated copies of some WooCommerce template files

gfdesign

Participant

July 20, 2017 at 20:58

These are the files I see:
xstore/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0,
xstore/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0,

This is my version of Xstore

#168494 Copied In reply to: Your theme (XStore) contains outdated copies of some WooCommerce template files

gfdesign

Participant

July 20, 2017 at 15:38

Dear support
I have the lastest version of Xstore up to now (3.16.2) and this post is almost a month ago but I also see the same message “Your theme (XStore) contains outdated copies of some WooCommerce template files”
How and when will you release the version to solved this?
Regards

#168476 Copied In reply to: Your theme (XStore) contains outdated copies of some WooCommerce template files

gfdesign

Participant

July 20, 2017 at 14:08

Don’t bother. I’ll fix by myself.
Thanks anyway

#168450 Copied In reply to: I am not able to change the position of my sidebar in archive page

gfdesign

Participant

July 20, 2017 at 13:04

I thought you give a good support. It mustn’t seem difficult for you.

#168445 Copied In reply to: I am not able to change the position of my sidebar in archive page

gfdesign

Participant

July 5, 2017 at 13:58

Dear support
I am facing the same problem but I am not able to fix it.
Please take a look these screens

Would you know how to fix this?
Thanks in advanced
Best regards

Please, contact administrator
for this information.

#167133 Copied Theme version: 3.16.2 WooCommerce version: 3.10 In reply to: Outdated copies of some WooCommerce template files

gfdesign

Participant

June 30, 2017 at 13:21

Nop. This wouldn’t be working. I’ve followed your instructions but no luck.
In order be sure I am doing well, I’ve translated another string in my .po file for example “My Account” and I can see that if I enter an spanish text, this is displayed correctly in the front-end. However, when I change “Return to Previous Page”, this string remains equal.
Could you explainme step by step how I should do it using Loco as You’ve done?
This string is being rebel with me.
Regards

#166790 Copied In reply to: I am not able to translate a string

gfdesign

Participant

June 29, 2017 at 18:29

Hi Olga
I am trying to do the same in a clone site but I am not able.
(I am newbie with Loco since I’ve always used POedit)
Could you explain me step by step how you did?
With your way, wouldn’t be missing some strings to be translated?
I wonder that because in the site you’ve worked there are 489 pending strings (56% translated), instead in the new site says 0 pending strings (100% translated)
Looking forward to your comments
Regards

#166732 Copied In reply to: I am not able to translate a string

gfdesign

Participant

May 5, 2017 at 05:28

Any reply to this ticket?

#162215 Copied In reply to: We got error at first load after to update our site.

gfdesign

Participant

May 4, 2017 at 14:07

I’ve renewed the support service but I am so disappointed because you don’t provide answers at time. Our clients are upset with us because their sites are not working as expect. Sadly, we will have to change the Xstore theme by one that offer a better support if you don’t give us trusted assistance.

#162118 Copied In reply to: We got error at first load after to update our site.

gfdesign

Participant

May 3, 2017 at 20:50

is there anybody over there? :/

#162031 Copied In reply to: We got error at first load after to update our site.

gfdesign

Participant

May 3, 2017 at 12:59

We already added the cart icon, but we got the error that we’ve informed.
Please, consider visit the site with Firefox initially.
Waiting for an answer.
Regards

#161967 Copied In reply to: We got error at first load after to update our site.

gfdesign

Participant

May 2, 2017 at 06:07

Additionally, icon cart is no longer display 🙁

#161838 Copied In reply to: We got error at first load after to update our site.

gfdesign

Participant

April 25, 2017 at 01:35

Any new about this?

#161107 Copied In reply to: Help with one string translation

gfdesign

Participant

April 25, 2017 at 01:30

Any new about this question?

#161106 Copied In reply to: Cart Icon not showing products added
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