Forum Replies Created

Viewing 30 posts - 29,041 through 29,070 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 20:58

    You’re always welcome!
    Thank you for such kind words.
    If you need more help don’t hesitate to contact us.

    Enjoy your work!
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 20:35

    Hello @rachelelnar,

    We’re glad you were able to resolve the issue.
    If you have any questions feel free to ask us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 20:33

    Hello @melyy3,

    I was unable to log in to wp-admin panel as login credentials are incorrect.
    The problem with your site was caused by the plugin “taxonomy-metadata”. I’ve renamed its folder to “taxonomy-metadata_old” via FTP in the /public_html/wp-content/plugins directory and the site has started working. Please check and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 20:02

    Hello @melyy3,

    Please read carefully our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/installation and retry installing the theme to the clean wordpress.
    If you’re still getting the error please provide us with wp-admin panel and FTP credentials in Private Content and upload the theme archive into some folder (themes, for example) via FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 19:58

    Hello,

    Sidebar widgets will be displayed with default template, not “Contact page” template which is currently selected. I’ve added the image you want to use in sidebar via Visual Composer editor on “Contacto” page. Please check if it suits you. But if you want to be able to choose sidebars from Page Layout box you need select default template and use some contact form plugin (for example, Contact Form 7).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 19:11

    Hello,

    I’ve added the following code into custom.css file to make the background image display with the wide layout:
    .page-wrapper, .container { background-color: transparent !important; }

    Please check the site and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 17:19

    Hello,

    Cross-sells are shown on the Cart page after the product is added into there.
    To get up-sells shown you need go to Theme Options > Single Product Page > Location of upsell products > select “After Content” instead of “Sidebar”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 17:13

    Hello,

    I’ve just checked the site load speed and currently it’s 2.16s.

    We recommend you to contact your hosting provider regarding this issue. Also try to check the trace from your PC to your host.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 16:58

    In this case please use this code in custom.css file:

    img.hide-image {
    height: 300px;
    } 

    How to create custom.css you can watch at this link: http://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 16:56

    Hello,

    Images for variation products used dimensions 300px*300px from Woocommerce settings. I’ve regenerated thumbnails with the plugin http://wordpress.org/plugins/regenerate-thumbnails/ which I’ve installed for you and now the images are showing fine.
    Please check from your side and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 15:19

    You’re welcome.
    Ok. Looking forward to your reply.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 14:55

    You can changes the values in Woocommerce settings as well.
    Also you need regenerate thumbnails after the changes. You can use this plugin: https://wordpress.org/plugins/regenerate-thumbnails/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 14:36

    Try to set another value 300 or 400 or 500 and enable “image cropping”. If it doesn’t help use this code in custom.css file:

    img.hide-image {
    height: 300px;
    } 

    How to create custom.css you can watch at this link: http://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 14:10

    Hello,

    Please try to change the height of images in Theme Options > Products Page Layout > Product Images Height.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 14:03

    Hello,

    As it’s described in wp-editor:
    “Here you can customize teaser block design. It will be used instead of default settings in “Posts Grid” or “Carousel” content elements.” These elements can be added via Visual Composer editor. For example, if you use Posts Grid element and select “Teaser (Excerpt)” content type, it means only part of your post will be shown (excerpt), not full post content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 13:40

    Hello,

    Have you followed the instructions described in our documentation?
    https://www.8theme.com/demo/docs/legenda/index.html#!/widgets > Twitter Feed widget
    You can find “Create My Access Token” button on API Keys tab after you submitted all fields at https://dev.twitter.com/apps.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 13:37

    Hello,

    You can use some search plugin for your purposes.
    On this topic which you created https://www.8theme.com/topic/search-widget-not-working/ you were provided with the link of search plugin as an example.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 12:47

    Yes, it will.
    You can check it on your side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 11:30

    Thank you for the link.
    I’ve just checked Instagram share link on one of the product pages and it’s working fine. I was redirected to your Instagram page.
    Please clarify what problem you’re experiencing with the share link?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 11:21

    Hello,

    Please provide us with the link to wp-admin panel as well.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 24, 2014 at 11:02

    Hello,

    Also I’ve added the code to fix the issue with parallax effect.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:47

    Hello,

    Please provide us with the site link as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:45

    Hello,

    Please refer to this topic regarding product extra content:
    https://www.8theme.com/topic/product-extra-content/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:38

    Hello,

    1. I’ve created custom.css in wp-content/themes/legenda directory as you didn’t have it and inserted the following code to change the shopping cart color:

    .header-type-3 .shopping-cart-link:before { color: white !important;}
    
    .header-type-3 .shopping-cart-link span.amount {
    color: white !important;
    }

    2. To have Visual Composer visible on all content type you need go to Settings > Visual Composer > General Settings tab and select Content Types.

    3. Concerning image link in VC you may try to add the code img_link="the_path_to_your_image" via classic editor in the single image VC shortcode.

    Regards.
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:16

    Hello,

    Could you please provide us with the link to your product item and show a screenshot of a page how you want it to be looked like?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:12

    Hello,

    Please watch this tutorial where is explained how to set up cross-sells and up-sells:
    http://www.youtube.com/watch?v=GF8vdvjmrIw

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 22:08

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 21:46

    Hello,

    I’ve checked the page and there are errors
    Failed to load resource: the server responded with a status of 404 (Not Found) http://khm1.googleapis.com/kh?v=154&hl=en-US&x=8191&y=8191&z=14&token=44148
    Failed to load resource: the server responded with a status of 404 (Not Found) http://khm1.googleapis.com/kh?v=154&hl=en-US&x=8191&y=8192&z=14&token=91304
    Failed to load resource: the server responded with a status of 404 (Not Found) http://khm0.googleapis.com/kh?v=154&hl=en-US&x=8192&y=8191&z=14&token=112704
    Failed to load resource: the server responded with a status of 404 (Not Found) http://khm0.googleapis.com/kh?v=154&hl=en-US&x=8192&y=8192&z=14&token=28789

    We recommend you to contact Google support regarding this issue.

    Also if you’re using Visual Composer to add a map you can try adding it via Google Maps element.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 20:56

    Hello,

    Please provide us with the link of the page where google map is placed and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 23, 2014 at 20:55

    Hello,

    You need edit the file wp-content/themes/legenda/framework/shortcodes.php (from the line 1252).
    We recommend you make the changes in a child theme not to lose modifications after the theme update.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 29,041 through 29,070 (of 31,366 total)
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