Forum Replies Created

Viewing 30 posts - 2,761 through 2,790 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 19:13

    Hello,

    As I see Shop page is shown in IE11 version http://prnt.sc/bn5eo1.
    What version are you using?
    Please show a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 19:08

    Hello,

    I’ve disabled “Seperator” option in the row settings http://prntscr.com/bn5c3r .
    Please check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 18:59

    Hello,

    Try to clear browser cache/cookies and check VC editor again. Also check in another browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 17:50

    Hello,

    As I see VC editor is working fine http://prntscr.com/bn49u7 .

    Please clarify the issue with more details.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 17:48

    Hello,

    The issue has been fixed. Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:55

    Hello,

    Please clarify your question regarding “Ultimate Addons for Visual Composer” plugin?
    Do you have any issues with it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:52

    Hello,

    Try to use this css code:

    .btn {
      transition: all 0.2s ease-in-out;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:51

    Hello,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.
    Please check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:47

    Hello,

    New update should be released these days.
    Meanwhile you can revert back to previous Woocommerce version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:46

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:45

    Hello,

    1. Use this code in child style.css:

    @media (max-width: 480px) {ul.footer-menu li {
       margin: 0 3px 20px 3px;
    }
    .footer-menu {
       padding-left: 0;
    }}

    2. To change icons size you need use this code in child style.css file:

    .footer-top .ico-custom-inst::before, .footer-top .ico-custom-fb::before, .footer-top .ico-custom-youtube::before, .footer-top .ico-custom-tw::before {
    	font-size: 18px !important;
    }

    3. Use this code:

    .footer-top .yikes-easy-mc-form.yikes-easy-mc-form-1 label.label-inline {
        width: calc(100% - 22%) !important;
    }

    4. To decrease background row you can change padding values added in the row http://prntscr.com/bn3cgz . Decrease them to your needs.

    5. Background color is added in the row settings in Design Options tab:
    http://prntscr.com/bn3cyk

    6. Use this code in child style.css file:

    @media (max-width: 480px) {.vc_custom_1466668173158 {
      margin-bottom: 0 !important;
    }
    .vc_custom_1462619350298 {
       padding-top: 0 !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:17

    Hello,

    Unfortunately as the issue is related to Ultimate VC Addons plugin you have to wait for the update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 16:11

    Hello,

    There is error in Live Chat settings.
    You need go to Auth > Sign-in Methods in your Firebase console.
    Enable both “Email/password” and “Anonymous” methods.

    After that check the chat plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 15:35

    Hello,

    The issue is related to Ultimate VC Addons plugin. If you activate other theme you’ll get that notice too.
    Soon we’ll upload new plugin version here https://www.8theme.com/download-plugins/ and you’ll be able to update it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 15:27

    Hello,

    Can you make the row above the footer you created a bit more narrow? It’s very big, much white space.

    I’ve added 0px margin value for Text element http://prntscr.com/bn27s9 to remove the spacing. And added this code in child style.css file:

    .footer-top .container .double-border {
        padding: 5px 0;
    }

    Please check now.

    I don’t see any issues on mobile with that block:
    http://prntscr.com/bn294f
    Please show a screenshot from your end.

    To change icons color I’ve added this code in child style.css:

    .footer-top .custom-right-block a {
        color: white;
    }

    To change icons size you need use this code in child style.css file:

    .footer-top .ico-custom-inst::before, .footer-top .ico-custom-fb::before, .footer-top .ico-custom-youtube::before, .footer-top .ico-custom-tw::before {
    	font-size: 18px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 15:12

    Hello,

    Try to use this code in Global Custom CSS:

    a, strong, .ico-smallpacket {
        font-style: normal !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 15:03

    Hello,

    Please use this css code:

    .empty-cart-block a.btn.filled.active {
       transition: all 0.2s ease-in-out;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 15:00

    Hello @smpleader,

    Sorry for a delay.
    I’ve reuploaded theme files for you.
    Please check your site now.
    Also disable all 3rd-party plugins and clear browser cache/cookies before checking.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 14:41

    Hello,

    I’ve added the links and this code in child style.css:

    .footer-menu {
        list-style: none;
        text-align: center;
    }
    ul.footer-menu li {
        display: inline-block !important;
        margin: 0 10px 20px 10px;
    }
    ul.footer-menu li a {
        font-size: 14px !important;
        text-transform: uppercase;
    }

    I’ve copied social icons from home page to footer 1 static block.

    To increase font size of Terms and Policy links I’ve added the style in Text editor:
    http://prntscr.com/bn1nkb
    Please check.

    As I see footer is shown fine on mobile.

    Clear your browser cache and check the site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 13:47

    Hello,

    Sorry, but it’s a bit unclear where the video should be.
    Please clarify with more details and show us screenshots for better understanding.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 13:44

    Hello,

    I’ve created footer in static block section named “Footer 1” and added it with “8theme Static Block” widget in Appearance > Widgets > Footer 1.
    Also added this code in child style.css file:

    .footer-top .share-title {
        display: none !important;
    }
    
    .footer-top .etheme-social-icons {
        float: right;
        width: 65%;
    }

    Please check your site now.

    Note to create additional content from other site is out of our basic support scope. We’ve done this for you just as an exception.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 13:10

    Hello,

    You’re welcome.
    Let us know the result.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 13:03

    Hello,

    You may try to restore site files and database from the latest backup for the date when your site was displayed properly.
    Ask your hosting provider support if there is any backup on a server.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:58

    Hello,

    It will be automatically uploaded when you upload new theme version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:44

    Hello,

    I’ve added this code in Global Custom CSS:

    .product-categories > li > a, .product-categories > li > ul.children li > a {
        font-style: normal;
    }

    Please check sidebar now.

    Clarify with more details what is wrong with promo popup?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:33

    Hello,

    Please show a page with the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:29

    Hello,

    Unfortunately there is no such option. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 11:21

    Hello,

    I’ve edited the code.
    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 11:03

    Hello,

    The issue is related to Ultimate VC Addons plugin. If you activate other theme you’ll get that notice too.
    It’s discussed on their comments section http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments http://prntscr.com/bmi59o

    Regards,
    Eva Kemp.

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Viewing 30 posts - 2,761 through 2,790 (of 31,382 total)
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