LIVE CHAT ISSUES - by captainsesman - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson

  • Avatar: captainsesman
    captainsesman
    Participant
    June 29, 2016 at 05:13

    Hello Team,

    I have updated the Live chat Plugin and things went messy. Please i was told to add this
    <?php wp_footer(); ?> inside the body of my theme, which i did but nothing worked.

    Please kindly assist as this has messed up my site.

    Also the theme is giving me some error message which i have updated the theme severally but to no avail. “Your theme (Royal Child) contains outdated copies of some WooCommerce template files”
    Please kindly assist

    13 Answers
    Avatar: captainsesman
    captainsesman
    Participant
    June 29, 2016 at 05:16

    Also Footer social media icon seem not to appear bright as the images are in their natural feel.
    Please kindly help with that as well

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 29, 2016 at 07:39

    Hello,

    As I see you didn’t configured chat settings http://prntscr.com/bmgfku .
    Please set the options.

    Please clarify how you want to display social icons in footer.

    Best regards,
    Jack Richardson.

    Avatar: captainsesman
    captainsesman
    Participant
    June 29, 2016 at 10:52

    Looks like the issue i had just disappeared but its ok, If you look at my footer you will see the facebook Icon and Twitter Icon and LinkIn symbol which appear not to be visiblie. Where as the images are clear outside the footer.
    I hope this makes sense.

    Avatar: captainsesman
    captainsesman
    Participant
    June 29, 2016 at 10:53

    And You Did not assist regarding the Child theme issue i raised. is there anyway you could help?

    Avatar: Eva
    Eva Kemp
    Support staff
    June 29, 2016 at 11:22

    Hello,

    You shouldn’t worry about outdated files notice.
    We edited Woocommerce files in wp-content/themes/royal/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message.

    The “ln” letters inside the circle are transparent and background color of footer overlays it. If you change footer background color to lighter you’ll see linkedin icon, or edit your linkedin image and make “ln” letters white and not transparent.

    Regards,
    Eva Kemp.

    Avatar: captainsesman
    captainsesman
    Participant
    June 30, 2016 at 00:12

    Ok Thank You very much, I have configured the live chat but i need some help as to making the form send offline mails. I also want to know what the Pushover notifications those. Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2016 at 08:26

    Hello,

    i need some help as to making the form send offline mails.

    Please clarify what kind of help you need regarding offline messages?

    As for Pushover it’s app to receive notifications from the plugin http://prntscr.com/bmxdb2

    Best regards,
    Jack Richardson.

    Avatar: captainsesman
    captainsesman
    Participant
    June 30, 2016 at 14:05

    The whole issue is my live chat is not working. Please if you can help i will be very grateful

    Avatar: Eva
    Eva Kemp
    Support staff
    June 30, 2016 at 16:11

    Hello,

    There is error in Live Chat settings.
    You need go to Auth > Sign-in Methods in your Firebase console.
    Enable both “Email/password” and “Anonymous” methods.

    After that check the chat plugin.

    Regards,
    Eva Kemp.

    Avatar: captainsesman
    captainsesman
    Participant
    June 30, 2016 at 18:23

    please i have done all you have asked me to but its still giving me errors.
    error

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2016 at 09:31

    Hello,

    Try to use SMTP instead of PHP mail https://wordpress.org/plugins/easy-wp-smtp/ and try to send email after that.

    Best regards,
    Jack Richardson.

    Avatar: captainsesman
    captainsesman
    Participant
    July 1, 2016 at 11:40

    Please i am lost here now. I had issues with my contact page sometime ago which i was asked to install an smtp which i already have and its working fine. Now i have being asked again to download and install another SMTP plugin. please cant smtp plugin that i have being using do the job for both live and contact page will i have to download this EASY SMTP Plugin? Please i need clarification and assistance, the first live chat worked just fine this another issue now. The issue here is even the operators panel is not working. Please kindly help

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2016 at 12:13

    Hello,

    Sorry, but this is related to Screets Chat update.
    You may revert back to older plugin version if you didn’t have issues with it in past.
    Also as I see operators panel is working fine when some visitor is online http://prntscr.com/bnfstx .

    BTW try to use gmail address in chat settings instead of your website one.

    Best regards,
    Jack Richardson.

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