Hello,
I’ve checked your site in Chrome browser too and haven’t seen such problem.
What Chrome version are you using? Try to update it.
Is it fine in some other browser, Firefox, for example?
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve checked your site in Chrome browser too and haven’t seen such problem.
What Chrome version are you using? Try to update it.
Is it fine in some other browser, Firefox, for example?
Thank you.
Regards,
Eva Kemp.
Hello,
We’re glad you’ve found the solution.
Enjoy your work.
Regards,
Eva Kemp.
Hello,
That’s great.
If there are any questions feel free to ask us.
Regards,
Eva Kemp.
Hello,
We’ve taken this into our account and will fix this issue in the next update.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
Please provide us with the link to your site and the page where you see social icons.
Thank you.
Regards,
Eva Kemp.
Hello,
Sorry but the login details to FTP are incorrect. We’re unable to log in.
Please check them.
Thank you.
Regards,
Eva Kemp.
Hello,
In this case we recommend you to create a ticket at http://support.8theme.com/ and our specialists will look into this issue.
Thank you.
Regards,
Eva Kemp.
Hello,
In this case please create a ticket at http://support.8theme.com/ and our specialists will look into your issue.
Thank you.
Regards,
Eva Kemp.
Hello,
1. You can create a menu with images following the instructions written in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu
2. Unfortunately there is no hover effect option for images in menu.
3/4/5. To achieve this you may try to use some plugins for the menu as our theme doesn’t have such features. Sorry.
Regards,
Eva Kemp.
Hello,
I’ve checked Price Filter widget with default WordPress theme and this issue persists there too.
So the problem isn’t with our theme.
You should contact Woocommerce support as this widget is configured by them.
Thank you.
Regards,
Eva Kemp.
Hello,
We’re unable to log in to wp-admin panel with the login details you provided.
Please check them.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve updated LayerSlider plugin. It should work now. Please check.
Concerning the translation it may be related to your WP version. You are using 4.0 and WPLANG is deprecated (https://core.trac.wordpress.org/changeset/29630). Use $locale=’es_ES';
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with login details to your FTP account. We can’t assist you without it.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve checked your site and haven’t found any issues:

Are still experiencing the problem?
Does it persist in all browsers?
Thank you.
Regards,
Eva Kemp.
Hello,
Our demo content has basic pages- Shop, Home, Portfolio, Contact, Blog. Other pages are created only for our demo site.
Sorry.
Regards,
Eva Kemp.
Hello,
Please check your FTP connection.
We were unable to list the files because of the error:
Response: 550 PWD: No such file or directory
Error: Failed to retrieve directory listing
Please ask your host regarding this issue.
Thank you.
Regards,
Eva Kemp.
Hello,
I’m unable to access wp-admin panel, getting an error “You must log in to access the admin area.”
Please check it.
Thank you.
Regards,
Eva Kemp.
Hello,
You can change that text in the file wp-content/themes/royal/headers/header-structure-4.php (line 39).
Thank you.
Regards,
Eva Kemp.
Hello,
If the issue persists with all themes, then it isn’t related to our theme.
You should contact WordPress support regarding this issue or there may be some server issue at your hosting provider.
Regards,
Eva Kemp.
Hello,
I’ve checked the products variations with default WordPress theme and the same issue persists there too.
You need contact Woocommerce support regarding this problem.
Thank you.
Regards,
Eva Kemp.
Hello,
Have you translated the theme as described in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate ?
Also please note as you are using 4.0, WPLANG is deprecated (https://core.trac.wordpress.org/changeset/29630). Use $locale=’en_US';
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve checked a product and tried to add description for it.
The description has been added successfully.
Could you please clarify with more details what exactly you’re trying to do and after which actions you’re experiencing problems.
Please be more specific.
Thank you.
Regards,
Eva Kemp.
Hello,
Thank you for explanation.
Have you checked this issue with default WordPress theme?
Please check it.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve added products slider to the page and now I’m unable to access the site getting “Forbidden” error. Have you made any changes in .htaccess file?
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You’ve created other topic with the same issue.
This topic will be closed.
Please don’t create duplicate topics.
Thank you.
Regards,
Eva Kemp.
Hello,
Concerning the prefooter section, you can edit it via Blanco – Theme Settings > Footer section. As the telephone number is added as an image you can create your own and upload it there. Or you can disable this section (uncheck ” Use Prefooter”) and add your own widgets or Text widget into Prefooter area in Appearance > Widgets.
As you can see the text is written on the images:
http://www.30new20.com/wp-content/themes/blanco/images/assets/b1.jpg
http://www.30new20.com/wp-content/themes/blanco/images/assets/b2.jpg
So you need edit them with some image editor to change the text.
Banners themselves are added in the Home page. You can see the code when editing Home page via text editor in wp-admin > Pages.
The banners code is
<div class="banner one-half"><img src="[etheme_template_url]/images/assets/b1.jpg" alt="" />
[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
<div class="banner one-half last"><img src="[etheme_template_url]/images/assets/b2.jpg" alt="" />
[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve added sidebar on the page.
Please check it now.
Thank you.
Regards,
Eva Kemp.