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Viewing 30 posts - 27,241 through 27,270 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:52

    Hello,

    I’ve checked your site in Chrome browser too and haven’t seen such problem.
    What Chrome version are you using? Try to update it.
    Is it fine in some other browser, Firefox, for example?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:49

    Hello,

    We’re glad you’ve found the solution.

    Enjoy your work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:48

    Hello,

    That’s great.
    If there are any questions feel free to ask us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:47

    Hello,

    We’ve taken this into our account and will fix this issue in the next update.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:45

    Hello,

    Please provide us with the link to your site and the page where you see social icons.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:42

    Hello,

    Sorry but the login details to FTP are incorrect. We’re unable to log in.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:40

    Hello,

    In this case we recommend you to create a ticket at http://support.8theme.com/ and our specialists will look into this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 10:26

    Hello,

    In this case please create a ticket at http://support.8theme.com/ and our specialists will look into your issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 09:29

    Hello,

    1. You can create a menu with images following the instructions written in our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu

    2. Unfortunately there is no hover effect option for images in menu.

    3/4/5. To achieve this you may try to use some plugins for the menu as our theme doesn’t have such features. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 09:22

    Hello,

    I’ve checked Price Filter widget with default WordPress theme and this issue persists there too.
    So the problem isn’t with our theme.
    You should contact Woocommerce support as this widget is configured by them.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 09:16

    Hello,

    We’re unable to log in to wp-admin panel with the login details you provided.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 09:13

    Hello,

    Please provide us with FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 09:09

    Hello,

    I’ve updated LayerSlider plugin. It should work now. Please check.
    Concerning the translation it may be related to your WP version. You are using 4.0 and WPLANG is deprecated (https://core.trac.wordpress.org/changeset/29630). Use $locale=’es_ES';

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 3, 2014 at 08:29

    Hello,

    Please provide us with login details to your FTP account. We can’t assist you without it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 23:55

    Hello,

    I’ve checked your site and haven’t found any issues:

    Are still experiencing the problem?
    Does it persist in all browsers?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 23:32

    Hello,

    Our demo content has basic pages- Shop, Home, Portfolio, Contact, Blog. Other pages are created only for our demo site.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 23:24

    Hello,

    Please check your FTP connection.
    We were unable to list the files because of the error:
    Response: 550 PWD: No such file or directory
    Error: Failed to retrieve directory listing

    Please ask your host regarding this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 22:23

    Hello,

    I’m unable to access wp-admin panel, getting an error “You must log in to access the admin area.”
    Please check it.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 22:20

    Hello,

    You can change that text in the file wp-content/themes/royal/headers/header-structure-4.php (line 39).

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 21:46

    Hello,

    If the issue persists with all themes, then it isn’t related to our theme.
    You should contact WordPress support regarding this issue or there may be some server issue at your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 21:41

    Hello,

    I’ve checked the products variations with default WordPress theme and the same issue persists there too.
    You need contact Woocommerce support regarding this problem.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 20:48

    Hello,

    Have you translated the theme as described in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate ?
    Also please note as you are using 4.0, WPLANG is deprecated (https://core.trac.wordpress.org/changeset/29630). Use $locale=’en_US';

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 19:53

    Hello,

    I’ve checked a product and tried to add description for it.
    The description has been added successfully.
    Could you please clarify with more details what exactly you’re trying to do and after which actions you’re experiencing problems.
    Please be more specific.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 18:58

    Hello,

    Thank you for explanation.
    Have you checked this issue with default WordPress theme?
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 18:51

    Hello,

    I’ve added products slider to the page and now I’m unable to access the site getting “Forbidden” error. Have you made any changes in .htaccess file?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 18:06

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 17:40

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 17:35

    Hello,

    You’ve created other topic with the same issue.
    This topic will be closed.
    Please don’t create duplicate topics.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 17:33

    Hello,

    Concerning the prefooter section, you can edit it via Blanco – Theme Settings > Footer section. As the telephone number is added as an image you can create your own and upload it there. Or you can disable this section (uncheck ” Use Prefooter”) and add your own widgets or Text widget into Prefooter area in Appearance > Widgets.

    As you can see the text is written on the images:
    http://www.30new20.com/wp-content/themes/blanco/images/assets/b1.jpg
    http://www.30new20.com/wp-content/themes/blanco/images/assets/b2.jpg
    So you need edit them with some image editor to change the text.
    Banners themselves are added in the Home page. You can see the code when editing Home page via text editor in wp-admin > Pages.
    The banners code is

    <div class="banner one-half"><img src="[etheme_template_url]/images/assets/b1.jpg" alt="" />
    [etheme_btn title="Shop Now" url="test_url" class="active"]</div>
    <div class="banner one-half last"><img src="[etheme_template_url]/images/assets/b2.jpg" alt="" />
    [etheme_btn title="Shop Now" url="test_url" class="active"]</div>

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 2, 2014 at 16:47

    Hello,

    I’ve added sidebar on the page.
    Please check it now.

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 27,241 through 27,270 (of 31,382 total)
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