Forum Replies Created

Viewing 30 posts - 26,761 through 26,790 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 08:15

    Hello,

    Please provide us with site url and FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 08:14

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 08:14

    Hello,

    You provided us with an empty FTP account. There are no any files.
    Please provide us with the access to FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 08:03

    Hello,

    As I see you’re using old theme version. Please update it to 1.3 version.
    If the issue still persists after update provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 22:21

    Hello,

    I’ve checked your site and haven’t found brands slider. Have you removed it?
    Could you please provide us with the link where brands slider is located and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 22:10

    Hello,

    Please provide us with FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 21:38

    Hello @starmila,

    I’ve written the code for your logo in Footer Copyright widget area in Appearance > Widgets.
    Please check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 19:33

    Hello @joekustom,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 19:32

    Hello @starmila,

    The code in Footer Copyright widget area was incorrect. I’ve corrected it and now our logo is shown in footer. But to change it you need replace /wp-content/themes/legenda/images/logo-small.png with the path where your image is located.
    Please specify what image you want to show and where is is.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 19:20

    Hello @joekustom,

    I have disabled Ajax “Add To Cart” in Theme Options > Single Product Page.
    Please check the site now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 18:04

    Hello,

    Have you created back up as was advised in the previous post?
    Try to restore the files on a new server from your back up.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 17:46

    Hello,

    We’re glad the issue has been fixed.

    Enjoy your work!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 17:44

    Hello,

    We’ve checked this issue and the result is:
    as this is a special Woocommerce page our option won’t work there.
    Sorry, page heading can’t be removed for Woocommerce page.

    Please take our apologies for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 17:32

    Hello,

    1. I’ve added margin-bottom value for the row of products via VC editor in Design Options tab:

    2. I’ve added this code in custom.css file to decrease space on the page http://furnimaxx.com/renovasi-kantor/ :

    .main-footer-1 {
        margin-top: -80px;
    }

    Please check the pages now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 16:55

    Hello,

    Please provide us with a link to your site and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 16:34

    Hello @joekustom,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 16:23

    Hello,

    Sorry, but I don’t see such issue on the site.
    Could you please show a screenshot and provide us with wp-admin panel credentials?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:59

    Hello,

    Sorry for a delay.
    I’ve changed the number of products in Settings > Reading.
    Concerning Cash on Delivery option, it’s not showing with default WordPress too. So the issue isn’t related to our theme. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:29

    Hello,

    We’re working on the theme update now. Soon it’ll be restored on themeforest site.
    To help you we need FTP access. Please provide us with it in Private Content. It’ll be visible only for administrators, so don’t worry.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:26

    Hello @LindaMendible,

    You can see in this video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:24

    Hello @joekustom,

    Please try to disable Ajax filter in Theme Options > Shop > Enable Ajax Filter > Off and check “Add to Cart” button again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:22

    Hello @starmila,

    You can see image path via wp-admin panel in Media menu (if you uploaded it using this option). Open an image from the Library section and you’ll see URL field on the right side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:10

    Hello,

    Thank you for the credentials but you didn’t give us FTP password.
    May we have it?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:07

    Hello,

    Sorry, but this requires additional customization and is a paid service.
    If you have necessary knowledge you may try to do this yourself.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:05

    Hello,

    We were going to re-update the theme from our side.
    As the reason might be that some files are uploaded incorrectly.

    Also try to disable 3rd-party plugins and the the Cart page after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:03

    Hello,

    Please provide us with wp-admin panel credentials to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 15:01

    Hello,

    The reason was you didn’t enable custom.css in Theme Options > Custom CSS. I’ve done this.
    Please check the menu now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 14:57

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 14:55

    Hello,

    We need login details to wp-admin panel. Also please provide us with the correct site link.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 14, 2014 at 14:53

    Hello,

    We didn’t change anything. Perhaps there was cache on your server.
    Is there anything else we can help you with?

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 26,790 results - 26,761 through 26,790 (of 31,382 total)
Viewing 30 posts - 26,761 through 26,790 (of 31,382 total)
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