Forum Replies Created

Viewing 30 posts - 26,191 through 26,220 (of 31,382 total)
1 2 3 … 873 874 875 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 14:30

    Hello @divachanel,

    What the last theme version did you use before the update? If it was older than 2.2 version please make sure you’ve removed wpbakery folder in wp-conent/themes/legenda.
    Otherwise please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #21548 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 14:25

    Hello,

    As you are using slider for the products on the Home page, it can’t be done to make only 1 column. You need select Grid type in Products element of VC editor.

    Thank you.
    Regards,
    Eva Kemp.

    #21547 Copied In reply to: Mobile viewport product slider configuration
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 14:19

    Hello,

    Sorry for a long delay.
    We’re currently working on a new update where the issue will be fixed.
    A new theme version will be released very soon.

    Please wait a little.
    Thank you for your understanding.

    Regards,
    Eva Kemp.

    #21544 Copied In reply to: Files out of date
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 14:17

    Hello,

    The problem was you didn’t install Woocommerce plugin.
    We’ve installed it and the home page is working now.
    Please check.
    Slider couldn’t be imported because ZipArchive extension is not enabled on a server at your hosting provider.
    Please ask them to enable it.

    Thank you.
    Regards,
    Eva Kemp.

    #21541 Copied In reply to: Homepage is blank when i import demo content and demo theme
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 14:11

    Hello,

    We are sorry, but there is no such attribute. Please refer to our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/legenda_shortcodes
    It requires additional customization. If you have needed skills you may try to do it.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #21539 Copied In reply to: WooCommerce Products grid from VC does not honor menu_order sort
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:41

    Hello,

    There is Palatino font in Theme Options > Typography

    As Palatino Linotype isn’t Google font you won’t be able to add it to the theme. Sorry, but there is no such possibility.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    #21532 Copied In reply to: How do I add fonts to Legenda
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:31

    Hello,

    That block can be translated in .po files in legenda/languages directory.
    To disable right side panel go to Theme Options > Header > “Use right side panel” > Off.

    Thank you.
    Regards,
    Eva Kemp.

    #21531 Copied In reply to: Translation cart / checkout procedure
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:26

    Hello,

    I’ve checked this issue with default WordPress theme and it persists there too.
    We recommend you to create a back up of the files and database and reinstall WordPress.

    Thank you.
    Regards,
    Eva Kemp.

    #21529 Copied In reply to: visual composer – white on white and the toolbar is missing
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:15

    Hello,

    Sorry, but we don’t know where your file is located.
    Find it via FTP and copy the direct path.

    Thank you.
    Regards,
    Eva Kemp.

    #21527 Copied In reply to: Installing fonts
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:10

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #21524 Copied In reply to: Visual Composer won't Load
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:08

    Hello,

    Sorry, but we are unable to access the Restricted Area. What are the correct credentials?

    Thank you.
    Regards,
    Eva Kemp.

    #21521 Copied In reply to: Cannot see "shop", "myaccount", "payment" menus on appearence > menus
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:06

    Hello,

    What header type are you using?
    To achieve what you want you need select the third header type in Theme Options > Header.

    Thank you.
    Regards,
    Eva Kemp.

    #21519 Copied In reply to: Top Right Menu or the account menu
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 13:04

    Hello,

    Please provide us with your site link and wp-admin panel credentials.
    Thank you.

    Regards,
    Eva Kemp.

    #21517 Copied In reply to: Mobile viewport product slider configuration
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 11:52

    Hello,

    The reason is you have added sale price for other products. For example, the product “COAT” with “New” icon, has sale price for variable attributes.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    #21504 Copied In reply to: "On sale" Slider
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 11:39

    Hello,

    Unfortunately there is no such possibility to add other text on hover in the theme.

    Please take our apologies.

    Thank you.
    Regards,
    Eva Kemp.

    #21502 Copied In reply to: Different text on hover for banners
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 11:31

    Hello,

    Unfortunately you can disable breadcrumbs for all pages and add Revolution Slider shortcode for Product page banner in Theme Options > Shop.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #21501 Copied In reply to: Different parralax headers, breadcrumbs or slider problem
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 10:21

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #21492 Copied In reply to: Need help – Google Map and Static Blocks not available
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 09:29

    Hello,

    Could you please provide us with wp-admin panel credential to check this issue?
    Also look at Settings > Reading and check what page is selected for “Front page”.

    Thank you.
    Regards,
    Eva Kemp.

    #21479 Copied In reply to: Home page changes formatting
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 09:26

    Hello,

    You can create your menu in Appearance > Menus section. Add the items you need.
    You can select what to show in the list on the left side for menu in Screen Options at the top of the page.

    Thank you.
    Regards,
    Eva Kemp.

    #21478 Copied In reply to: One Page Menu Links
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 09:23

    Hello,

    We’ll try to reupdate some plugins via FTP, that’s why we need FTP access.

    Thank you.
    Regards,
    Eva Kemp.

    #21477 Copied In reply to: Video
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 09:21

    Hello,

    Sorry, but the credentials for FTP are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #21475 Copied In reply to: counters not incrementing?
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 08:12

    Hello,

    1. Unfortunately there is no such option in the theme and it will require a lot of customization in the code. You can create a ticket at https://support.8theme.com/ for additional customization.

    2. Sorry but we can’t know what files you changed. Perhaps you can check it with date when the files were modified. Also we recommend you to make changes in a child theme.

    Thank you.
    Regards,
    Eva Kemp.

    #21457 Copied In reply to: combine light and dark theme
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 08:06

    Hello,

    Please provide us with a link where you want to change it.

    Thank you.
    Regards,
    Eva Kemp.

    #21455 Copied In reply to: Toggle font size
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 08:03

    Hello,

    Please provide us with wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #21451 Copied In reply to: variable products are not added to cart
    Avatar: Eva
    Eva Kemp
    Participant
    October 24, 2014 at 08:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #21448 Copied In reply to: Shipping Value $0 when checking out 2 or more products
    Avatar: Eva
    Eva Kemp
    Participant
    October 23, 2014 at 23:10

    Hello @LindaMendible,

    Sorry, but I’m unable to access wp-admin panel via this link http://lindamendible.com/ .
    Are you using another one for wp-admin?

    Thank you.
    Regards,
    Eva Kemp.

    #21412 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    October 23, 2014 at 23:01

    Hello,

    Sorry for misconfiguration.
    You need replace the code $post_title with the subject you need to display. The dots between this function should be kept.

    Thank you.
    Regards,
    Eva Kemp.

    #21411 Copied In reply to: I want to change the text of the contact form
    Avatar: Eva
    Eva Kemp
    Participant
    October 23, 2014 at 22:47

    Hello,

    Could you please show a screenshot to have clear understanding of what you’re talking about?
    Thank you.

    Regards,
    Eva Kemp.

    #21408 Copied In reply to: Replace cart/search with own responsive content
    Avatar: Eva
    Eva Kemp
    Participant
    October 23, 2014 at 22:45

    Hello,

    Please create a ticket at https://support.8theme.com/ .
    Our specialists will look into that issue.
    Don’t forget to provide FTP and wp-admin panel access.

    Thank you.
    Regards,
    Eva Kemp.

    #21407 Copied In reply to: disability widget "Product Page Sidebar" on smartphone
    Avatar: Eva
    Eva Kemp
    Participant
    October 23, 2014 at 22:29

    Hello @LindaMendible,

    Thank you. Now we are able to connect to FTP account, but we also need wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #21405 Copied In reply to: Installation Issues & Fixes (Read First)
  • 1 2 3 … 873 874 875 … 1,045 1,046 1,047
    Viewing 26,220 results - 26,191 through 26,220 (of 31,382 total)
Viewing 30 posts - 26,191 through 26,220 (of 31,382 total)
1 2 3 … 873 874 875 … 1,045 1,046 1,047

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