Forum Replies Created

Viewing 30 posts - 2,461 through 2,490 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 07:34

    Hello,

    Please read here how to add custom tab:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 19:37

    Hello,

    As I see you’re using old Visual Composer plugin and other required plugins.
    You need update them via FTP. Download archives here https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:55

    Hello,

    Please provide FTP and WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:54

    Hello,

    Try to change row settings in Visual Composer editor on your page and set Stretch row settings to “Stretch row and content (no paddings)”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:52

    Hello,

    Sorry, but we can’t know the reason of the problem. It’s not related to our theme as it persists with other themes too.
    Ask your hosting provider support to check error logs, perhaps they will find some notices there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:50

    Hello,

    I don’t see any issues on mobile http://prntscr.com/bsvjhb.
    Please show a screenshot of the problem and specify mobile device you’re checking in.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:48

    Hello,

    There are no new features in the theme update.

    2. Sorry, but in this case the solution is to tick “Do not show this popup again”.
    Add this code in Custom CSS for mobile:

    #etheme-popup {
       height: 100% !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:44

    Hello,

    Have you changed only label “Website” http://prntscr.com/bsvfol or these attributes too http://prntscr.com/bsvg4x ?
    If you changed attributes too then you need edit theme-functions.php file:
    http://prntscr.com/bsvgjy

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:39

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 16:39

    Hello,

    Please provide FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 15:47

    Hello,

    The problem is related to Permalinks settings. I’ve changed them to default and now links are working. Clear browser cache and check.
    Also the same issue persists with default WordPress theme too, so it’s not related to our theme.
    You should check your WordPress installation or files permissions wuth hosting provider support.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 15:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 15:37

    Hello,

    Please replace the code with this one:

    .products-grid .product-title {
        height: 60px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 14:34

    Hello,

    I’ve moved the code

    .menu li.lastItem a {
        color: inherit !important;
    }

    to Custom CSS for mobile section and added this code in Global Custom CSS:

    .menu li.lastItem a {
        color: white !important;
    }
    .menu li.lastItem a:hover {
        color: #e5534c !important;
    }

    Clear browser cache and check menu now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 14:16

    Hello,

    Please use this code in Global Custom CSS for mobile submenu:

    .mobile-nav li > ul {
       background-color: #ddd;
    }

    Please describe how exactly you want to modify the menu.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 13:17

    Hello,

    In this case you have to use other header type where top bar is fully displayed above the header section.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 13:15

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:55

    Hello,

    Please take our apologies.
    Developers are finishing the theme update and it should be released tomorrow or the next week.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:51

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:48

    Hello,

    Glad to hear it.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:48

    Hello,

    I’ve installed the theme and required plugins.
    Also installed base demo content.
    Check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:28

    Hello,

    Please provide WP admin credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:27

    Hello,

    Please add this code in Custom CSS for desktop section:

    .product-title {
        height: 60px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 12:22

    Hello,

    1. You forgot to close } in one of the previous code. I’ve corrected it. Check “Quick view” text now.

    2. I’ve added this code in Global Custom CSS:

    .pagination-cubic li span.page-numbers.current {
        color: #ddd;
    }

    Check pagination now.

    3. Use this code in Global Custom CSS:

    .st-menu, .mobile-nav-heading.close-mobile-nav {
       background: grey;
    }
    .menu li.lastItem a {
        color: inherit !important;
    }

    4. Try this code in Global Custom CSS:

    .content .sidebar-widget.widget_layered_nav li:nth-child(2n+1) {
        clear: none;
    }
    .shop-filters-area .widget_layered_nav li {
        width: 20% !important;
    }
    .shop-filters-area .sidebar-widget > .widget-content {
        overflow: hidden;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 10:02

    Hello,

    As I see placeholder text is black:
    http://prntscr.com/bsqmu4

    Try to clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 09:49

    Hello,

    Please update the theme to the latest version 2.7.1.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 09:46

    Hello,

    Try to use this code in Custom CSS for mobile:

    .product {
       display: inline-block;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 09:03

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 08:16

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2016 at 08:15

    Hello,

    We don’t have such issue on our test site.
    So please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

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    Viewing 2,490 results - 2,461 through 2,490 (of 31,382 total)
Viewing 30 posts - 2,461 through 2,490 (of 31,382 total)
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