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Classico install problems - by titou - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

titou

Participant

July 13, 2016 at 16:03

Hi !

Very nice theme 🙂 but I have a problem when installing.

I don’t understand how to install it correctly.
In the theme folder I have many other folder as classico theme v.1.7.rar
classico child theme.rar

Do I have to unzip thoses 2 folders also ?

I have tried to unzip classico theme v.1.7.rar too but the website doesn’t work no more.

Ahter doing this, I go back to wordpress admin, and then I choose wich theme ?
Child or normal classico theme ?

When I try to download plugin (as post types and other) I have a message telling that it can’t connect to host… if you know why ?

Thank you in advance for your answers 😉

Thierry

#133451 Copied Theme version: classico WooCommerce version: last version

7 Answers

Eva Kemp

Support staff

July 13, 2016 at 16:40

Hello,

We can help you to install the theme if you provide us with FTP and WP admin credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#133456 Copied

titou

Participant

July 13, 2016 at 20:37

Hi eve !

Thank you for your quick answer 😉

Infos are below in private content.

I have already put wp folder in Web folder on root ftp.
You can delete it if you want.

Thanks a lot for your help !
Br
Thierry

Please, contact administrator
for this information.

#133493 Copied

Jack Richardson

Support staff

July 14, 2016 at 08:13

Hello,

What is FTP username?
Please provide full login details for FTP.

Thank you.
Best regards,
Jack Richardson.

#133524 Copied

titou

Participant

July 14, 2016 at 10:28

Sorry !

Please, contact administrator
for this information.

#133574 Copied

Eva Kemp

Support staff

July 14, 2016 at 12:48

Hello,

I’ve installed the theme and required plugins.
Also installed base demo content.
Check your site now.

Regards,
Eva Kemp.

#133618 Copied

titou

Participant

July 14, 2016 at 12:58

it’s perfect !!

Many thanks for your precious help 🙂

Thierry

#133626 Copied

Eva Kemp

Support staff

July 14, 2016 at 13:15

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133632 Copied
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