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Forum Replies Created

Viewing 30 posts - 23,041 through 23,070 (of 31,382 total)

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Eva Kemp

Participant

January 8, 2015 at 22:18

Hello,

The information is stored in your database.
If a customer orders a product being logged in then he will see order information in his account.

Regards,
Eva Kemp.

#32525 Copied In reply to: My Account setup?

Eva Kemp

Participant

January 8, 2015 at 21:43

Hello,

You’re always welcome.

Regards,
Eva Kemp.

#32524 Copied In reply to: Social Media Follow
Eva Kemp

Participant

January 8, 2015 at 21:42
Hello,

As I see you have copied style.css from the parent theme.
In a child theme you should write only changes you want to make for some elements.
I’ve edited your child theme style.css file and renamed functions.php and index.php via FTP.
I’ve added the following code into style.css of the child theme to remove post information on the Blog page:

.meta-post { display: none; }

Please check it now.

Regards,
Eva Kemp.
#32523 Copied In reply to: Issue creating child theme/updating custom css
Eva Kemp

Participant

January 8, 2015 at 21:14

Hello,

I’ve edited the code in shortcodes.php file. Please check the site and clear browser cache.

Thank you.
Regards,
Eva Kemp.

#32519 Copied In reply to: Social Media Follow

Eva Kemp

Participant

January 8, 2015 at 21:06

Hello,

Could you please show a screenshot of the problem and how you want the logo to be shown?

Thank you.
Regards,
Eva Kemp.

#32518 Copied In reply to: Header logo above menu sizing incorrectly

Eva Kemp

Participant

January 8, 2015 at 20:54

Hello,

I’ve updated style for buttons in the slider editor.
Please check now.

Thank you.
Regards,
Eva Kemp.

#32514 Copied In reply to: I really need help with revo slider

Eva Kemp

Participant

January 8, 2015 at 20:44

Hello,

I’ve added the code in Custom CSS block on the FAQ page:

Please check the page now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#32512 Copied In reply to: Customize shop title bar and some issus in footer

Eva Kemp

Participant

January 8, 2015 at 20:34

Hello,

Your domain http://equiflexsleeve.horseflydigital.com is redirecting to other link and it is http://equiflexsleeve.com/projects_cat/endurance/
Please provide us with FTP credentials to this site.

Thank you.
Regards,
Eva Kemp.

#32509 Copied In reply to: Page not found issues

Eva Kemp

Participant

January 8, 2015 at 20:27

Hello,

Are you checking site on mobile devices or just resizing a browser window?
If you resize the browser window then you need to reload a page.
Could you please clarify with more details concerning the issue with “reserveer” menu item?

Thank you.
Regards,
Eva Kemp.

#32507 Copied In reply to: Header and top bar questions

Eva Kemp

Participant

January 8, 2015 at 20:22

Hello,

Please update the theme to 2.9.4 version.
Don’t forget to create a back up of files and database before update.

Thank you.
Regards,
Eva Kemp.

#32505 Copied In reply to: Continue Shopping and Checkout popup message is not working.

Eva Kemp

Participant

January 8, 2015 at 20:15

Hello @jlsiefert,

In the widget you left our username – 8theme, but should use your twitter ID.
Please check the instruction carefully again.

Thank you.
Regards,
Eva Kemp.

#32501 Copied In reply to: cannot install all demo content properly

Eva Kemp

Participant

January 8, 2015 at 20:11

Hello,

Such problem persists with default WordPress theme too.
So the issue is related to Woocommerce plugin. We recommend you to contact their support team for the solution.

Thank you.
Regards,
Eva Kemp.

#32500 Copied In reply to: URGENT: Renewed WordPress Files- Now Products look like Blog Posts

Eva Kemp

Participant

January 8, 2015 at 19:58

Hello,

You can try to restore your site from back up at your host.
Ask them if there are back up files of the site and database.
If they don’t have back up. You can delete all files and database and install clear WordPress. Then install the theme as you did before.

Thank you.
Regards,
Eva Kemp.

#32498 Copied In reply to: ID STORE new Documentation Download

Eva Kemp

Participant

January 8, 2015 at 19:54

Hello,

The credentials are incorrect.
Please check them.
Did you change permissions for image folders?

Regards,
Eva Kemp.

#32497 Copied In reply to: Image function etheme_get_image not working

Eva Kemp

Participant

January 8, 2015 at 19:53

Hello,

Does WooCommerce Google Analytics code work with other themes, for example with default WordPress theme?

Thank you.
Regards,
Eva Kemp.

#32496 Copied In reply to: MAJOR site issues – order errors, duplicate orders

Eva Kemp

Participant

January 8, 2015 at 19:51

Hello @WaniCreative,

When checking product attributes in English it shows price in pounds, when I select French or German language the attributes price is changed to euro.

Please it with other browser.

Thank you.
Regards,
Eva Kemp.

#32495 Copied In reply to: WPML Top Bar and Price translation

Eva Kemp

Participant

January 8, 2015 at 19:39

Hello @creeb,

Please provide us with wp-admin panel and FTP credentials to check your translation files.

Thank you.
Regards,
Eva Kemp.

#32492 Copied In reply to: WPML Top Bar and Price translation
Eva Kemp

Participant

January 8, 2015 at 19:38
Hello,

1. You can add this code in custom.css file:

.top-bar .languages-area { margin-left: -28px; }

2. Sorry, but there is no such option.
4. There is no such feature in the theme, but you may try to use some plugin or refer to this article:
https://wordpress.org/support/topic/add-button-to-the-menu
5. Add this code into custom.css file:

@media (max-width: 979px) { .header .logo img { margin-left: 200px; } }

Thank you.
Regards,
Eva Kemp.
#32491 Copied In reply to: Header and top bar questions
Eva Kemp

Participant

January 8, 2015 at 19:35

Hello,

Please ask your host to increase values for the following functions: post_max_size, upload_max_filesize (to 16M).

Thank you.
Regards,
Eva Kemp.

#32490 Copied In reply to: Can't install demo data and theme versions properly.

Eva Kemp

Participant

January 8, 2015 at 19:07

Hello,

Could you please show an example?
I’ve tried to add a test description to a product category, but haven’t seen it in the menu.

Thank you.
Regards,
Eva Kemp.

#32483 Copied In reply to: Category descriptions appearing in drop-down menu

Eva Kemp

Participant

January 8, 2015 at 19:02

Hello,

You need install the theme via FTP as described in our documentation:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

Please check.

Thank you.
Regards,
Eva Kemp.

#32482 Copied In reply to: Can't Install Royal Theme

Eva Kemp

Participant

January 8, 2015 at 19:00

Hello,

Sorry for a long delay.
We’ve passed your query to the developers.
Once they provide us with a reply, we’ll let you know.

Thank you for understanding and patience.

Regards,
Eva Kemp.

#32481 Copied In reply to: Black bar on left side

Eva Kemp

Participant

January 8, 2015 at 18:50

Hello,

Yes, you can change styles in custom.css file.
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
If you don’t know what code to write in the file please provide us with a link to your page and specify what elements you want to change.

Thank you.
Regards,
Eva Kemp.

#32480 Copied In reply to: Product Page Customization

Eva Kemp

Participant

January 8, 2015 at 18:43

Hello @kvaugust,

Login details are incorrect.
Please check them.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register the products because it is not required but if you want to get those features, then you need to purchase the plugins directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Thank you.
Regards,
Eva Kemp.

#32478 Copied In reply to: Revolution slider won't display

Eva Kemp

Participant

January 8, 2015 at 18:38

Hello,

You’re welcome.

Regards,
Eva Kemp.

#32476 Copied In reply to: Social Media & E-mail Icon Links Amendments

Eva Kemp

Participant

January 8, 2015 at 18:34

Hello,

Unfortunately our developers are unable to assist on additional customization due to a lot amount of work. Please take our apologies.
You can contact some web-developers for assistance.

Thank you.
Regards,
Eva Kemp.

#32473 Copied In reply to: CTA in header

Eva Kemp

Participant

January 8, 2015 at 18:31

Hello,

Your site can’t be accessed. Please check the problem at your host.

Thank you.
Regards,
Eva Kemp.

#32471 Copied In reply to: Customize shop title bar and some issus in footer

Eva Kemp

Participant

January 8, 2015 at 18:26

Hello @AlchemicDesign,

I’ve updated Contact page and now Google map is working as well as contact form.
Please check and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#32470 Copied In reply to: Google Map disappear

Eva Kemp

Participant

January 8, 2015 at 17:57

Hello,

The captcha is shown:

Please try to check it with some other browser.

We’ve sent Visual Composer archive to your email address.

Thank you.
Regards,
Eva Kemp.

#32466 Copied In reply to: Comment Form not working with captchas

Eva Kemp

Participant

January 8, 2015 at 17:18

Hello,

You can try changing permissions for the folders wp-content/uploads/2014/12 to 777.
Could you please provide us with wp-admin panel credentials to check the settings in admin panel?

Thank you.
Regards,
Eva Kemp.

#32460 Copied In reply to: Image function etheme_get_image not working
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Viewing 23,070 results - 23,041 through 23,070 (of 31,382 total)

Viewing 30 posts - 23,041 through 23,070 (of 31,382 total)

← 1 2 3 … 768 769 770 … 1,045 1,046 1,047 →

Forum Replies Created

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