Forum Replies Created

Viewing 30 posts - 22,801 through 22,830 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 15:21

    Hello @RBInspyred,

    Could you please clarify? Do you need Visual Composer or Ultimate VC Addons plugin?
    What theme are you using?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 15:16

    Hello,

    Please add this code in custom.css file:

    .header-type-6 .top-bar {
        background-color: black;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 14:44

    Hello @kjhawayek,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 14:43

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 14:43

    Hello,

    Ok. Let us know if further assistance is needed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 14:42

    Hello,

    Ok. Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 14:00

    Hello,

    1. To remove footer black background add this code in custom.css:

    .footer-top-2 {
       display: none;
    }

    2. Please add this code in custom.css file:

    .top-links li:after, li.logout-link.lastItem {
    display: none !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
    3. To add copyright information use Footer Copyright and Footer Links widget areas in Appearance > Widgets.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:42

    Hello,

    Please ask your host to enable allow_url_fopen function, then check contact form and try to import .json files again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:39

    Hello,

    Please add the following code in custom.css file:

    .fixed-header-area {
        background-color: blue;
    }
    .fixed-header-area .menu > li > a {
        color: white;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:34

    Hello,

    Sorry, but there is no such option. You may ask Woocommerce support team as Shop page is related to their configuration.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:25

    Hello,

    Please add this code in custom.css file:

    .product-information .short-description {
        margin-top: -50px;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:23

    Hello,

    You can add this code in custom.css file:
    .content-page {margin-bottom: 0px;}

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:20

    Hello,

    Please provide us with wp-admin panel credentials to check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:12

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content to check this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:09

    Hello,

    Please create a ticket using our contact form https://www.8theme.com/contact-us/ and our specialists will look into this issue more deeply. Don’t forget to provide wp-admin panel and FTP access.

    Thank you for your patience.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 13:06

    Hello,

    1. As you can see the border is included in image: https://www.8theme.com/demo/legenda/wp-content/uploads/2014/03/banner1.jpg , so you can also edit your pictures with some image editor.
    I’ve sent Visual Composer plugin to your email address. Please check.
    3. I’ve disabled Lightbox in Woocommerce > Settings > General Options and now size guide image is opened in lightbox viewer, but you need change image background as now it’s shown as transparent. Please check and clear your browser cache.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:21

    Hello,

    Please provide us with a link to your site and specify to what color you wish to change the background.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:20

    Hello,

    You can upload different logo for fixed header in Theme Options > Header.
    Please show us your site to be able to provide you with the correct code for background change.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:18

    Hello,

    Unfortunately there is no possibility to add different email addresses to our contact form.
    You may try to use some plugins (Contact Form 7, for example).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:16

    Hello,

    We can’t log in to wp-admin panel. Please check the credentials.
    Please contact your host and ask them to enable allow_url_fopen function, then try to import .json files again.
    I’ve updated Visual Composer and Ultimate VC Addons plugins for you. Please check how it’s working now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:16

    Hello,

    I’ve edited your Footer static block and inserted it in Footer 2 widget area in Appearance > Widgets.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 12:05

    Hello,

    The issue has been fixed.
    Please check your site and clear browser cache.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 11:20

    Hello,

    You’re welcome.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 11:20

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 11:18

    Hello,

    I’ve updated the file my-address.php in wp-content/themes/woocommerce/myaccount directory.
    Please provide the link to “Thank you” page.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 10:17

    Hello,

    To be able to edit demo footer you need recreate them as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Please provide us with wp-admin panel credentials to check the error.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 10:14

    Hello,

    We’ve sent the plugins to your email address. Please check it.
    Unfortunately there is a bug in frontend editor of Visual Composer and we recommend you to use backend editor instead.
    To display company logos you need create them as brands in Products > Brands and use Brands element in VC editor.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 10:07

    Hello,

    Sorry for inconveniences, but you have to reload a page after resizing a browser window because of the loader script. Please note that users of mobile devices don’t experience such problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 10:03

    Hello,

    Please provide us with a page link where the list is shown.
    What are the problems with image product display? Please describe it with more details. Also provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 14, 2015 at 09:59

    Hello,

    We’ve checked Checkout page with the latest version of Firefox and haven’t seen such issue.
    Could you please check it with another ISP?

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 22,830 results - 22,801 through 22,830 (of 31,382 total)
Viewing 30 posts - 22,801 through 22,830 (of 31,382 total)
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