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Products not aligning in page - by richard@titanblue.com.au

This topic has 24 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

richard@titanblue.com.au

Participant

December 16, 2014 at 04:06

There is an issue with how products are being aligned on the page.
Refer: http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/

The page is trying to render this;

[row][column size=”one-fourth”]

Some content here…….

[/column]
[column size=”three-fourth”]

[etheme_product_category category=”alpha-laminate” columns=”3″ orderby=”date” order=”desc”]

[/column][/row]

Can you please advise why this is happening?

#29709 Copied

23 Answers

Eva Kemp

Support staff

December 16, 2014 at 09:04

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29725 Copied

richard@titanblue.com.au

Participant

December 16, 2014 at 09:45

Here it is below….

Please, contact administrator
for this information.

#29739 Copied

Robert Hall

Support staff

December 16, 2014 at 10:42

Hello,

Sorry, but we can’t see your admin panel because getting white page.
Do you made some changes?

Regards,
Robert Hall.

#29749 Copied

richard@titanblue.com.au

Participant

December 16, 2014 at 11:21

..

Please, contact administrator
for this information.

#29761 Copied

Robert Hall

Support staff

December 16, 2014 at 11:28

As I see you use old version of the theme. Please update to the latest (v.3.6).
Don’t forget to make backup your site.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#29766 Copied

Eva Kemp

Support staff

December 16, 2014 at 11:28

Hello,

Please update the theme to 3.6 latest version:
http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186
https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#29767 Copied

richard@titanblue.com.au

Participant

December 21, 2014 at 23:52

Ive updated the theme as per instructions and am now at the latest version (3.6). However, this has not fixed the issue I raised earlier.

Products are still all over the place – http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/

#30623 Copied

Eva Kemp

Support staff

December 22, 2014 at 12:34

Hello,

As I see you still have theme version 3.4 in Appearance > Themes.
Please provide us with FTP credentials in Private Content.
We’ll update the theme for you.

Thank you.
Regards,
Eva Kemp.

#30679 Copied

richard@titanblue.com.au

Participant

December 27, 2014 at 23:02

Sure, please find below.

Please, contact administrator
for this information.

#31243 Copied

Eva Kemp

Support staff

December 27, 2014 at 23:13

Hello,

FTP credentials are incorrect.
We can’t log in.

Please provide us with the correct login details.

Thank you.
Regards,
Eva Kemp.

#31244 Copied

richard@titanblue.com.au

Participant

December 28, 2014 at 02:35

sorry Eva, there was a typo in the username: refer below.

Please, contact administrator
for this information.

#31248 Copied

Eva Kemp

Support staff

December 29, 2014 at 10:11

Hello,

I’ve updated the theme.
Please check your site now.

Thank you.
Regards,
Eva Kemp.

#31306 Copied

richard@titanblue.com.au

Participant

December 30, 2014 at 23:51

Thanks Eva but the update hasnt fixed my original issue with product alignment –

“There is an issue with how products are being aligned on the page.
Refer: http://www.easytimberflooring.com.au/laminate/alpha-laminate-flooring/ ”

Any reason why this is occurring considering the theme is now at v3.6?

#31506 Copied

Eva Kemp

Support staff

December 31, 2014 at 00:55

Hello,

As I see now there are 2 columns of products.
Could you please show a screenshot what issue you’re talking about?

Thank you.
Regards,
Eva Kemp.

#31509 Copied

richard@titanblue.com.au

Participant

December 31, 2014 at 01:13

Sure, here it is http://easytimberflooring.com.au/easytimber.jpg

#31510 Copied

Eva Kemp

Support staff

December 31, 2014 at 09:22

Hello,

Sorry, but I don’t see such issue. The layout I see is

Please try to clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#31533 Copied

richard@titanblue.com.au

Participant

January 1, 2015 at 23:15

Thats using a slightly compressed resolution. When your browser is open full screen, it doesnt show this and looks broken.

#31650 Copied

Eva Kemp

Support staff

January 2, 2015 at 16:37

Hello,

As I see your theme is 3.4 version again. Have you restored the site from back up?
May we update the theme again?

Thank you.
Regards,
Eva Kemp.

#31712 Copied

richard@titanblue.com.au

Participant

January 2, 2015 at 17:13

Hi Eva, I just updated the header.php, footer.php and style.css

Yes do what you need to do.

#31726 Copied
Tagged: aligning, optimization, page, products, themes, woocommerce, wordpress
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