Please give us access to all site files where we can check error logs as we need to know what is causing the issue. Or ask your host to check the logs to find an error.
Could you please ask Woocommerce team once more how they found that the problem is with the theme? Did they see any logs or any files that caused the issue?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 11:45
Hello,
The credentials are incorrect.
Please provide us with FTP login details as well.
I’ve checked zoom effect in Firefox browser and don’t see any issues.
Could you please show a screenshot?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 11:26
Hello @jnunoalves,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 11:24
Hello,
You can add an empty Text widget in Footer links area in Appearance > Widgets.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 11:23
Hello,
I’ve edited the code.
Please check Blog page now.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:58
Hello,
Your site is under maintenance mode.
Please provide us with wp-admin panel credentials.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:56
Hello,
Please specify what error are you getting. Could you show a screenshot?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:54
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:54
Hello,
Did you remove the previous credentials?
Please provide us with the access to wp-admin panel and FTP.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:52
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:50
Hello,
The problem was you didn’t close comment tag */ in style.css file of the child theme and the code for the menu was commented this way.
I’ve closed the tag. Please check your menu now.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:46
Hello,
I’ve checked your site on mobile devices and mobile menu is opened successfully.
Are you experiencing such issue on all mobile devices or just on iPad?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:38
Hello,
I’ve selected layout without sidebar in Theme Options > Single Product Page.
Please clear your browser cache and check the site.
Are you using the latest browser version?
Try to clear browser cache and check again.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:19
Hello,
What version of IE are you using?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 10:18
Hello,
These are standard Woocommerce tabs.
You can choose how to display them in Theme Options > Single Product Page > Tabs type > Accordion.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:36
Hello,
To remove the second payment option you need delete review-order.php file in wp-content/themes/woopress/woocommerce/checkout directory. Is security code working with default WordPress theme?
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:34
Hello,
Please try to use this code in custom.css file:
.btn.product_type_simple:hover {
background-color: black !important;
border-color: transparent !important;
}
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:30
Hello,
Are payment options shown in default WordPress theme?
Actually this is related to Woocommerce configuration.
Please check it with the default theme.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:28
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:27
Hello,
We’re glad you found the solution.
If there are any questions feel free to contact us.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:26
Hello,
The issues have been fixed.
Clear your browser cache and check the site.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:21
Hello,
“Call to Action button” element is added to the same footer with Products widgets.
Try to include it to the same static block.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:12
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:12
Hello,
Do you want to insert products in a slider using Master Slider or you just want products to be shown in slides?
Please provide us with a page link where you have the issue and wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
February 23, 2015 at 09:09
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
