Card security code is invalid (only digits are allowed)

This topic has 6 replies, 2 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: cleversyntax
    cleversyntax
    Participant
    February 22, 2015 at 04:41

    Card security code is invalid (only digits are allowed) This is the error given during checkout with a credit card. PayPal Payments Pro is the gateway.

    Also, my cart shows the Payment Options twice. It’s redundant.

    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 23, 2015 at 09:36

    Hello,

    To remove the second payment option you need delete review-order.php file in wp-content/themes/woopress/woocommerce/checkout directory. Is security code working with default WordPress theme?
    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: cleversyntax
    cleversyntax
    Participant
    February 23, 2015 at 18:57

    Credentials attached. Please handle the site with care.

    The goal is that we accept credit cards (EASY checkout interface) and also paypal.

    Right now it is showing:

    Paypal
    Paypal Pro credit card

    DUPLICATE Paypal
    DUPLICATE Paypal Pro credit card

    Don’t need the duplicate set.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 23, 2015 at 19:55

    Hello,

    Did you delete review-order.php file in wp-content/themes/woopress/woocommerce/checkout directory?
    Please do this to remove the duplicate payments.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: cleversyntax
    cleversyntax
    Participant
    February 23, 2015 at 20:16

    The duplicate issue is fixed now. But the payment will not go through for a credit card. Before it said “Card security code is invalid (only digits are allowed)” and now it says “Payment error: Security header is not valid”.

    Whats going on?

    Avatar: Eva
    Eva Kemp
    Support staff
    February 23, 2015 at 21:01

    Hello,

    Please check if this error persists with default WordPress theme, just activate it in Appearance > Themes. If it does then you need contact Woocommerce support as payment options are related to their configuration.

    Thank you.
    Regards,
    Eva Kemp.

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