Forum Replies Created

Viewing 30 posts - 16,531 through 16,560 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 18:06

    Hello,

    I’ve edited the code.
    Please check now.
    Also add this code in custom.css to align products with different lines of product names:

    .slide-item .product .product-name, .products-grid .product .product-name {
       height: 80px !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:44

    Hello,

    The same issue persists with default WordPress theme too. You can check it yourself: activate Twenty Fifteen theme.
    You should contact Woocommerce support team and ask them to investigate this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:35

    Hello,

    Have you fixed the problem?
    Now the gallery is shown correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:34

    Hello,

    As I see now blog posts are shown properly.
    Did you fix the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:32

    Hello,

    I’ve selected “Fashion One Page” template in Essential Grid settings in your home page editor.
    Please check it.
    There weren’t any problems.
    Please clear browser cache and check it once more.
    Also update Ultimate VC Addons, Essential Grid, Visual Composer plugins
    https://www.8theme.com/download-plugins/ .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:27

    Hello,

    Please provide us with a direct link where you have “Sale” icon on an image.
    Also add this code in custom.css file to place product description under the image:

    .product-images {
     width: 700px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:16

    Hello,

    We can’t check the issue because we’re getting this message:
    http://storage1.static.itmages.com/i/15/0504/s_1430756094_4176708_7bf3eecc77.png

    How can we replicate the problem?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 17:04

    Hello,

    Zoom effect isn’t working correctly that’s why a little image is shown inside of the main image.
    To make zoom effect work correctly you need upload image with approximate dimensions 1425px × 1900px.
    I’ve enabled lightbox in Theme Options > Single Product Page and it’s working fine.
    If you worry about small image that loads in lightbox window, you should upload high resolution image.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:53

    Hello,

    1. Please follow this instruction:
    https://support.woothemes.com/hc/en-us/articles/203739025-Change-WooCommerce-Shop-page-title
    2. Unfortunately we can’t tell you the exact date for now. Sorry. This is Woocommerce configuration and it requires a lot of modifications to edit their templates.
    Also this is not a bug. When you scroll and fixed header appears there is content behind fixed header that can be viewed via transparent background, but at the top there is only white background behind the header and if we make header background transparent it will show white background. This is Woocommerce configuration, not ours.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:35

    Hello,

    Please provide us with FTP and wp-admin panel credentials in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:33

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:33

    Hello,

    Thanks for the feedback.
    We really appreciate it.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:29

    Hello,

    Please try to use this code instead of the previous one:

    article.post h2 {
     font-size: 25px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:26

    Hello,

    1. Please add this code in custom.css file:

    .col-md-3.sidebar.sidebar-left {
        background-color: grey !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    2. Please provide us with wp-admin panel credentials in private content.

    3. I’ve checked single product page and an image has been loaded fully:
    http://storage3.static.itmages.com/i/15/0504/h_1430753056_2449934_3be75c73bc.png

    4. Go to Appearance > Widgets and drag “8theme – Brands Filter” widget into Shop Sidebar area.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:20

    Hello,

    1. Please provide us with correct FTP credentials as we couldn’t log in. Also give us access to wp-admin panel.

    2. You can disable Screets Chat plugin if you don’t want to use it.

    3. Please read Woocommerce documentation:
    http://docs.woothemes.com/document/editing-product-data-tabs/ > “Add a custom tab”.

    4. Please add this code in custom.css file:

    .product-navigation .product-arrows {
     display: none;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    5. You need edit column settings in the page editor:
    http://storage1.static.itmages.com/i/15/0504/s_1430752731_6735697_5bbe5be157.png

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:10

    Hello @Jimbo,

    You’ve been replied in other topic.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:10

    Hello,

    Please take our apologies.
    We have updated Visual Composer on our test sites and haven’t seen any issues. All sites are working fine without any errors.
    You can enable debug mode in wp-config.php file http://codex.wordpress.org/Debugging_in_WordPress and check your site for any errors or warnings that may cause issues.
    Could you please specify or show screenshot what error messages you were getting?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:04

    Hello,

    Perhaps you didn’t notice it. Such update has been present in all theme versions.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 16:00

    Hello,

    Please update the theme to 2.7 version.
    Create a back up of the files and database before update.
    If the issue persists after update please provide us with access to wp-admin panel.

    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:57

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:54

    Hello,

    Please add this code in style.css file of your child theme:

    .header-type-3 .main-nav .menu > li.current-menu-item > a {
        text-decoration: overline !important;
    }

    To change header background color use this code:

    .header-type-3 .main-nav {
     background-color: blue !important;
    }

    and for the footer:

    .footer.footer-bottom-2 {
        color: black !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:45

    Hello,

    Unfortunately “menu-full-width” is impossible in this way.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:44

    Hello,

    What files do you mean? You don’t need use Woocommerce plugin if your site is not e-commerce.
    Please clarify your issue with more details.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:41

    Hello,

    I added a product to the cart, then I opened Blog page and after that a post page.
    As you can see on a screenshot the price is still there:
    http://storage2.static.itmages.com/i/15/0504/s_1430750317_4071128_8e6b492187.png
    Please try to clear browser cache and check again or check it in another browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:36

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:35

    Hello,

    Yes, the bugs have been fixed in the new theme version. You can update it.
    Don’t forget to create a back up of your files and database before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:32

    Hello,

    Unfortunately there is no such possibility for products category pages.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:28

    Hello,

    You’ve marked products as simple product:
    http://storage2.static.itmages.com/i/15/0504/s_1430749536_3542998_c221477604.png
    You should select “Variable product” to make attributes shown.
    http://docs.woothemes.com/document/variable-product/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 4, 2015 at 15:24

    Hello,

    Did you make any style changes to the slider?
    Has it happened just after creating a new slide?

    Regards,
    Eva Kemp.

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Viewing 30 posts - 16,531 through 16,560 (of 31,382 total)
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