Forum Replies Created

Viewing 30 posts - 15,721 through 15,750 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 17:48

    Hello @commersant19,

    Please update the required plugins to the latest versions. You can download them here:
    https://www.8theme.com/download-plugins/ .
    Also provide us with a page link where you can’t add video background and give us access to wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 17:06

    Hello,

    Please provide us with FTP credentials in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 17:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:47

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:44

    Hello,

    When I scroll the page I see top bar and fixed header.
    Please take a look at the screenshot:
    https://s3.amazonaws.com/fvd-data/notes/168674/1432050204-iO4Vn1/screen.jpeg

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:34

    Hello,

    You’re always welcome.
    We’re very thankful for your kind words!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:27

    Hello,

    To change background color for the top bar add this code in custom.css file:

    .header-type-5 .top-bar {
        background-color: grey !important;
    }

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:24

    Hello,

    Go to wp-admin panel > Pages > edit “My Account” page and select “Without Sidebar” in Page Layout box on the right side.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:20

    Hello,

    Could you please show a screenshot what arrows you want to modify?
    You can upload your screenshot to some image storage, for example http://imgur.com/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 16:06

    Hello,

    Yes, create that image with dimensions 1800px × 1125px and re-add it for background in the row settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 15:54

    Hello,

    Please give us access to wp-admin panel and your FTP account.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 14:52

    Hello,

    You’re using old theme version. Please update it to 2.7.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 14:46

    Hello,

    You can translate “Add to Wishlist” text in wp-admin panel > YIT Plugins > Wishlist > General Settings > “Add to Wishlist” text.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:45

    Hello,

    Try to upload image for background with original dimensions 1800px × 1125px and then check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:31

    Hello,

    Your site is under maintenance mode, so please give us access to wp-admin panel.
    Also please check if the issue persists with default WordPress theme.
    Are you able to receive email if you use Twenty Fifteen theme for example?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:27

    Hello @yumit,

    Slow loading is caused by wp-admin/admin-ajax.php file.
    You can try the solution described here:
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:19

    Hello,

    You said

    As we downloaded W3 cache plugin it makes our website fast but our website starts misbehaving

    Please clarify what exactly is wrong with your site when cache plugin is activated.

    Concerning the search you may try to edit the file wp-content/themes/royal/woosearchform.php on line 15 and remove the code <input type="hidden" name="post_type" value="product" />. In this case you’ll have default search form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:05

    Hello,

    We’re sorry for the troubles you had to experience with the theme.
    We’ve taken your notice into our account and will try to optimize the files in future update.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 13:02

    Hello,

    Go to Settings > General and mark “Anyone can register”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 12:59

    Hello,

    As I see you didn’t translate .po files of Woocommerce plugin. They should be located in the directory wp-content/languages/plugins. You can find Woocommerce .po file in the directory wp-content/plugins/woocommerce/i18n/languages.
    Please read their documentation http://docs.woothemes.com/document/woocommerce-localization/ , paragraph 6. “Translating with PoEdit”.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 12:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 12:06

    Hello,

    Please add this code in custom.css file:

    .header-vertical-enable .page-wrapper .header-type-vertical2 .shopping-container {
      height: 62px !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 12:03

    Hello,

    I’ve checked fixed header and top bar is shown above fixed header too.
    Please try to check in another browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 11:46

    Hello,

    I’ve edited the file breadcrumb.php in the directory /wp-content/themes/xmarket-child/woocommerce/global.
    Please clear browser cache and check breadcrumbs section now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 11:23

    Hello,

    We also need FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 11:23

    Hello,

    Add an empty Text widget into “Place in header top bar” area in Appearance > Widgets.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 10:55

    Hello,

    Having only one CSS/JS file is better for the loading-time of pages as it means less HTTP requests.

    Having several little CSS files means development is easier. But while we create themes we focus on the general customers’ needs first, not on developers.

    Anyway we have included all the CSS (legenda/css folder) and JS (legenda/js folder) files for those who want to edit them and then compile only the necessary styles in style.css file. If you are a developer you can choose what to change and what to include.
    We really overwrite owl carousel style according to the theme design, but our css has comments for all the styles we add. In case you need default owl styles just delete piece of our code after appropriate comment.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 10:16

    Hello,

    You can set how many products to show editing settings for Products element:
    https://s3.amazonaws.com/fvd-data/notes/168674/1432026846-HykeRF/screen.jpeg
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 10:02

    Hello,

    Please provide us with FTP and wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 19, 2015 at 09:26

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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    Viewing 15,750 results - 15,721 through 15,750 (of 31,382 total)
Viewing 30 posts - 15,721 through 15,750 (of 31,382 total)
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