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W3 Total Cache – Cart Problem - by panbill

This topic has 16 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Robert Hall

panbill

Participant

May 13, 2015 at 20:59

Hello,
THe problem has to do with W3 Total cache plugin.

When i activate the “page cache” option of the total cache plugin the shopping cart price/quantiy doesnt change when i switch pages.
I think it has to do with the fact that since the pages are getting cached so does
the cart.
Is there a way to exclude the cart from page cache? Or any other way to
make the plugin work as it should?
Thank you

#63813 Copied Theme version: 1.7.1 WooCommerce version: 3.2.8

15 Answers

Robert Hall

Support staff

May 13, 2015 at 21:14

Hello,

Sorry, but we don’t provide support for 3rd-party plugins.

Regards,
Robert Hall.

#63815 Copied

panbill

Participant

May 18, 2015 at 08:12

Hello,
I understand the reason that you cant do that.

But i have tried every cache plugin and the situation is the same.
Do you suggest any cache plugin or do you have a way to cache, that is compatible with your theme and not causing problems?
I am pretty sure caching is very important for speed and especially with big sites with a lot of costumers and of course google page speed!!
Thank you

#64406 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 18, 2015 at 11:04

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from the theme package you downloaded.
Then check Cart page and clear browser cache before.

Regards,
Eva Kemp.

#64497 Copied

panbill

Participant

May 18, 2015 at 15:23

I did that but still doest work properly.
It works when you clear cache but thats not the point:
Let me explain because i dont think you understand.
When i enable W3 total Cache plugin or wp super cache or any other plugin it creates static html pages in order to be served faster.
The problem is that in every page there is the cart widget which sould be dynamic and not to be cached because you may need to add or remove products.
So lets take a real case scenario.
I have enabled the cache plugin.
The static page has been created.
SO when i open the page i get the cached page.
Now if i add a product to the cart, the cart will stay although there are products in it
because i see the static page. The cart and some other elements should not be cached like the rest of the page. Or maybe load the cart widget after the page has cached.
Please make a test to yourself and you will understand what i mean.
Its very important to have cache enabled!!
THank you

Please, contact administrator
for this information.

#64565 Copied

Eva Kemp

Support staff

May 18, 2015 at 15:48

Hello,

Please specify how we can replicate the issue.
I’ve just checked shopping cart on different pages and it’s updated.

Thank you.
Regards,
Eva Kemp.

#64574 Copied

panbill

Participant

May 18, 2015 at 16:32

Ok i am sending you the test site. Just click on randomly on some pages first then go to shop add something to your cart and then go back to to other pages to see that the cart remains unchanged.
OF COURSE YOU MUST NOT BE LOGGED IN
Thank you

Please, contact administrator
for this information.

#64585 Copied

Eva Kemp

Support staff

May 19, 2015 at 10:02

Hello,

Please provide us with FTP and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

#64706 Copied

panbill

Participant

May 19, 2015 at 11:01

Here it is.
Although this is not my problem. It is a general problem regarding the cache plugins and your theme!

Please, contact administrator
for this information.

#64712 Copied

Eva Kemp

Support staff

May 19, 2015 at 11:23

Hello,

We also need FTP credentials.

Thank you.
Regards,
Eva Kemp.

#64717 Copied

panbill

Participant

May 19, 2015 at 15:46

Here it is. Just a question. Dont you have made any test with cache plugins? Just asking! I mean really this is not just my problem.

Please, contact administrator
for this information.

#64796 Copied

Eva Kemp

Support staff

May 20, 2015 at 12:57

Hello,

Sorry for a delay.
I’ve updated the theme for the site http://testshop.nargiladiko.gr/ .
Please clear browser cache and check it.
Also I’ve sent an archive to your email address so you’ll be able to update it for your second site.

Thank you.
Regards,
Eva Kemp.

#64981 Copied

panbill

Participant

May 20, 2015 at 15:59

Although i updated the theme to the latest version, cache still doesnt work well.
Please check it out. The correct url is testshop2.nargiladiko.gr and not testshop.nargiladiko.gr
I am sending you the correct credentials again
thank you

Please, contact administrator
for this information.

#65019 Copied Theme version: 1.8

panbill

Participant

May 20, 2015 at 16:06

Please wait. I think it works with the latest update. Let me test it a little bit more and i will tell you for sure.
Thank you

#65020 Copied

panbill

Participant

May 20, 2015 at 16:18

I can cofirm that with the latest version 1.8 that you sent me the cache works as it should.
Thank you very much!

#65025 Copied

Robert Hall

Support staff

May 20, 2015 at 16:25

Hello,

You’re welcome!

Regards,
Robert Hall.

#65029 Copied
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