Forum Replies Created

Viewing 30 posts - 11,161 through 11,190 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 14:45

    Hello,

    I’ve installed Woopress theme and imported base demo content. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 14:34

    Hello,

    Seems like GD library isn’t installed on your server. Please check it with your hosting provider and ask them to install it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 13:56

    Hello @AAWebZA,

    Ok, let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 13:55

    Hello,

    I enabled plugin again and cleared “cache” folder in wp-content directory. Please clear browser cache and check the Checkout page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 13:45

    Hello,

    Please try to install demo templates now.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 13:41

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 13:28

    Hello @AAWebZA,

    The issue has been fixed.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:47

    Hello,

    Do you want to download old version of the Royal theme or your old “royal” folder that I renamed?

    Could you please clarify what you want to do?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:31

    Hello @AAWebZA,

    Please give us access to wp-admin panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:29

    Hello,

    We’ve sent import.php file to your email address, which you need to overwrite.
    After that try to install demo templates.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:26

    Hello,

    FTP credentials are incorrect. Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:25

    Hello,

    You need add Text widget with content [share] into “Left Side top bar area” in Appearance > Widgets. Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:23

    Hello,

    You can translate that text in wp-content/themes/woopress/woocommerce/cart/shipping-calculator.php (line 22).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:14

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 12:11

    Hello,

    I’ve renamed old theme folder to “royal_old” in wp-content/themes directory and uploaded the original version. Now shop page is shown fine. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:46

    Hello,

    I’ve imported base demo content. Please check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:38

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:37

    Hello,

    I don’t see any notices in your wp-admin panel.
    Have you resolved the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:36

    Hello @AAWebZA,

    Please try to install demo templates now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:33

    Hello,

    I checked the Checkout page in other language and it’s working fine:
    http://storage8.static.itmages.com/i/15/0909/h_1441790904_3023316_cf2463a2ba.png
    and the order was completed:
    http://storage2.static.itmages.com/i/15/0909/h_1441790971_6930552_04a3e589f4.png

    Try to disable W3 Total Cache plugin and clear “cache” folder via FTP in wp-content directory, and check your site (also clear browser cache and cookies).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 10:25

    Hello,

    You can create one page menu as described in the documentation:
    https://www.8theme.com/demo/docs/royal/#!/3_one_page

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:51

    Hello,

    Please resolve the issue with WPML that you were notified in this topic https://www.8theme.com/topic/translate-custom-tab-single-product-page/ . After that contact us.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:49

    Hello,

    Please give us full access to wp-admin panel, not only to My Account page.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:48

    Hello,

    The error on screenshot is related to the file wp-content/plugins/wpml-string-translation/res/js/scripts.js. You have to contact WPML concerning it.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:28

    Hello,

    The issue has been fixed.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:24

    Hello,

    Now we can’t log in to wp-admin panel. Have you changed the credentials?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 09:06

    Hello @the-kreatives,

    I’ve updated Ultimate VC Addons plugin. Please try to change Google font in Theme Options now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 08:48

    Hello,

    Your wp-admin panel credentials are incorrect. Also the problem is caused by Captcha plugin that you installed. Deactivate it and check “lost password” link after that (clear browser cache before).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2015 at 08:42

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 11,190 results - 11,161 through 11,190 (of 31,382 total)
Viewing 30 posts - 11,161 through 11,190 (of 31,382 total)
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