Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
We’re sorry to hear that.
Please take our apologies for any inconveniences.
If you still need any assistance from us regarding the theme please let us know.
Regards,
Eva kemp.
Hello,
In your Prefooter static block you selected “Main Sidebar” in Widgetised Sidebar elements. I’ve edited them and selected “On-Sale” and “Random Products” sidebars which you created in Appearance > Widgets. Please check Prefooter area on site now.
As you can see only random products are shown. To display sale products you need add sale price for some of your products.
Copyright text can be added in Appearance > Widgets > Footer Copyright area.
Footer links area is empty, yes, but you need to add your own content, add Text widget into there and write source code to an image that is hosted on your site account.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You need update not only Visual Composer, but other plugins too, which you can download at this link https://www.8theme.com/download-plugins/ .
Also you need update theme too.
Don’t forget to create back up of your files and database before starting update process!
Regards,
Eva Kemp.
Hello,
Divide a row into 3 columns and add Teaser Grid element for each column.
Regards,
Eva Kemp.
Hello,
Please use this code in custom.css:
.vc_gitem-animated-block {
width: 263px !important;
height: 164px !important;
}
.vc_gitem-zone {
height: 100%;
width: 100%;
}
Regards,
Eva Kemp.
Hello,
We used Teaser Box element in Visual Composer editor to create that section.
Please try it.
Regards,
Eva Kemp.
Hello,
On our demo old Visual Composer version is used, but now Post Grid element is updated in the new plugin version and has different options.
To hide excerpts you can add this code in custom.css file:
.vc_custom_heading.vc_gitem-post-data.vc_gitem-post-data-source-post_excerpt {
display: none;
}
Regards,
Eva Kemp.
Hello,
Sorry, but Internal Server Error is related to server configuration.
How to work with Visual Composer please read here:
http://www.wpexplorer.com/visual-composer-guide/
You need edit your pages in wp-admin panel > Pages section, use backend editor of Visual Composer and add elements to the page.
Regards,
Eva Kemp.
Hello,
As I remember we edited files for you to display related products just under the content, and not under sidebar on single product page.
Please cancel all changes and revert default theme files back. After that check your site.
Thank you.
Regards,
Eva Kemp.
Hello,
Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:
.carousel-area .owl-controls .owl-next {
right: -20px;
}
.carousel-area .owl-controls .owl-prev {
left: -20px;
}
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Sorry, but your query is a bit unclear.
Please show us screenshots what you want to achieve because we don’t see any example.jpg image in your post. You can upload your screenshot to any web storage (like dropbox) and give us a link.
Thank you.
Regards,
Eva Kemp.
Hello,
Please delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from the latest theme package you have. After that check the tabs.
Regards,
Eva Kemp.
Hello,
1. Please check this page https://www.8theme.com/demo/royal/even-grid-johnson/ . It’s created with Essential Grid. Also read plugin documentation http://essential.themepunch.com/documentation/ .
2. Labels can be added only for submenu items. I’ve added it for the item “Постеры”. Please check it.
4. To add Sale label you need write sale price for a product http://storage8.static.itmages.com/i/15/1021/h_1445427361_8403957_4283567d59.png . There are no options to create your own labels. Sorry.
5. You added the code into Visual editor, I’ve re-added it to Text editor http://storage5.static.itmages.com/i/15/1021/h_1445427475_9308624_a3dc34bb2d.png , now it’s shown fine.
6. Yes, you can delete MasterSlider plugin if you don’t use it.
7. This is Brands element in Visual Composer editor. It’s added on your page, but brands aren’t shown because you didn’t mark any products with your brands http://storage2.static.itmages.com/i/15/1021/h_1445427724_7296930_8c91ebf297.png .
8. It’s not available in the theme options, that was created only for demo site.
9. To set breadcrumbs background go to Theme Options > Color Scheme > Breadcrumbs background and upload your image or set any color. Then go to Theme Options > Header > Breadcrumbs Style > select “With background”.
10. This is just an image which you can replace with your content in Appearance > Widgets > Footer Links area.
11. You can add image editing column in Visual Composer editor in your home page:
http://storage8.static.itmages.com/i/15/1021/h_1445428035_3506471_d2a01d4f71.png
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
The problem is caused by one of your plugins. Disable them one by one to find it out.
Regards,
Eva Kemp.
Hello,
I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:
.upb_video-bg .mbYTP_wrapper iframe {
max-width: 100% !important;
}
Please check video background now.
Regards,
Eva Kemp.
Hello,
It requires additional customization which is beyond our basic support scope. If you have necessary knowledge you can edit the files yourself.
Please take our apologies.
Regards,
Eva Kemp.
Hello,
1. Do you mean these banners http://storage9.static.itmages.com/i/15/1021/h_1445419893_5141474_bd04068c08.png ?
They are created with Banner element in VC editor, not with Essential Grid plugin.
2. Please provide us with correct wp-admin panel credentials.
3. Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:
.products-page-cats {
height: 50px;
}
.product-title {
height: 30px;
}
4. Go to Theme Options > Single Product Page > Enable slider for gallery images > On.
4a. You can mark product as new in the editor http://storage4.static.itmages.com/i/15/1021/h_1445420250_8429377_0c451341cc.png and the label will be shown for new products.
5. You need recreate footer as described in the documentation:
https://www.8theme.com/demo/docs/royal/#!/9_footer
6. You can find information about these sliders here:
http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/7467925
http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
7. Could you please clarify the issue with more details? Please show a screenshot what you want to achieve.
Thank you.
Regards,
Eva Kemp.
Hello,
Thank you for your notice.
We’ll fix this bug in the next theme update.
Please take our apologies for inconveniences.
Regards,
Eva Kemp.
Hello @Oliver Ladurner,
As I see font family of your site content in IE 11 is Ubuntu, not Times New Roman:
http://storage2.static.itmages.com/i/15/1021/h_1445419533_9588702_6bbc88de09.png
What IE version are you checking in?
Show us a screenshot what font you see.
Regards,
Eva Kemp.
Hello @queenb123,
Please add this code in Global Custom CSS:
select, .page-heading a, .products-grid .product-title, a.btn.border-grey.product_type_variable, .product-categories > li > a {
font-family: Raleway !important;
}
Regards,
Eva Kemp.
Hello,
Sorry, but to check theme settings we need full access to wp-admin panel. Please provide us with it.
Please show us screenshots of the issue and specify what browsers you’re checking in.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve updated the theme and categories are shown properly now.
Please clear browser cache and check.
Regards,
Eva Kemp.
Hello,
You didn’t select all elements in Visual Composer settings:
http://storage1.static.itmages.com/i/15/1021/h_1445418548_7479955_d0141eca2e.png
I’ve ticked them all and now Tabs element is shown.
Regards,
Eva Kemp.
Hello,
Please write FTP details in Private Content. Other clients won’t see the information.
Regards,
Eva Kemp.
Hello,
Please switch captcha to English again.
Thank you.
Regards,
Eva Kemp.