Royal theme actiate problem - by achille

This topic has 14 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Stan Russell

  • Avatar: achille
    achille
    Participant
    October 6, 2015 at 14:44

    Hi, I have a problem when i try to activate royal theme.

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 6, 2015 at 14:47

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: achille
    achille
    Participant
    October 7, 2015 at 17:40

    Hello Robert,

    I send you the data you asked
    Thanks

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 7, 2015 at 18:38

    Hello,

    We’ve just checked this warning and it’s related to server configuration.
    Ask your hosting provider to check it.

    Regards,
    Robert Hall.

    Avatar: achille
    achille
    Participant
    October 19, 2015 at 11:38

    Hello Robert, sorry for the late reply !!
    Where do I get the notice that you refer to in your response?

    Thanks – Fabio

    Avatar: Eva
    Eva Kemp
    Support staff
    October 19, 2015 at 12:20

    Hello,

    The error you’re getting “open_basedir restriction in effect” is related to server configuration. Please read about it in the article http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html .

    You must contact your hosting provider to fix this issue.

    Regards,
    Eva Kemp.

    Avatar: achille
    achille
    Participant
    October 20, 2015 at 10:47

    Hello,

    the link above does not work!
    You have other information to solve the problem?

    Thanks – Fabio

    Avatar: Eva
    Eva Kemp
    Support staff
    October 20, 2015 at 11:43

    Hello,

    Please contact your hosting provider to fix the error “open_basedir restriction in effect”. It’s related to server configuration, not to the theme.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: achille
    achille
    Participant
    October 20, 2015 at 16:24

    Hello Eva,

    sorry but The hosting provider says that the error is this:

    Warning: file_exists (): open_basedir restriction in effect.File(E:\qttag.com\www/wp-content/themes/E:\qttag.com\www/wp-content/themes/royal/style.css/style.css)

    ——————————————–

    They say that the directory that is shown is not correct !!

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    October 20, 2015 at 18:42

    Hello,

    Please ask your hosting provider to disable “open_basedir”.
    After that let us know.

    Regards,
    Eva Kemp.

    Avatar: achille
    achille
    Participant
    October 21, 2015 at 13:24

    Hi Eva,

    Installing other theme with the same features it all works.
    I am forced not to use your theme !!

    I’m sorry!!

    Best regards – Achille

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2015 at 13:56

    Hello,

    We’re sorry to hear that.
    Please take our apologies for any inconveniences.

    If you still need any assistance from us regarding the theme please let us know.

    Regards,
    Eva kemp.

    Avatar: achille
    achille
    Participant
    October 21, 2015 at 14:06

    OK, don’t worry!
    The theme I like .. I’m sorry !!

    Keep good theme for the next job.
    I hope not to find problems with the hosting.

    Thanks Eva.
    Best regards.

    Avatar: stan
    Stan Russell
    Participant
    October 21, 2015 at 15:32

    Hello achille,

    you are welcome!

    Regards,
    Stan Russell.

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