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Topic: royal theme actiate problem

Tagged: royal active problem

achille

Participant

October 6, 2015 2:44 pm

Hi, I have a problem when i try to activate royal theme.
Site URL: hidden
Theme version: royal 2.2

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Robert Hall

Support staff

October 6, 2015 2:47 pm

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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achille

Participant

October 7, 2015 5:40 pm

Hello Robert,

I send you the data you asked
Thanks

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Robert Hall

Support staff

October 7, 2015 6:38 pm

Hello,

We’ve just checked this warning and it’s related to server configuration.
Ask your hosting provider to check it.

Regards,
Robert Hall.

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achille

Participant

October 19, 2015 11:38 am

Hello Robert, sorry for the late reply !!
Where do I get the notice that you refer to in your response?

Thanks – Fabio

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Eva Kemp

Support staff

October 19, 2015 12:20 pm

Hello,

The error you’re getting “open_basedir restriction in effect” is related to server configuration. Please read about it in the article http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html .

You must contact your hosting provider to fix this issue.

Regards,
Eva Kemp.

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achille

Participant

October 20, 2015 10:47 am

Hello,

the link above does not work!
You have other information to solve the problem?

Thanks – Fabio

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Eva Kemp

Support staff

October 20, 2015 11:43 am

Hello,

Please contact your hosting provider to fix the error “open_basedir restriction in effect”. It’s related to server configuration, not to the theme.

Thank you for understanding.

Regards,
Eva Kemp.

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achille

Participant

October 20, 2015 4:24 pm

Hello Eva,

sorry but The hosting provider says that the error is this:

Warning: file_exists (): open_basedir restriction in effect.File(E:\qttag.com\www/wp-content/themes/E:\qttag.com\www/wp-content/themes/royal/style.css/style.css)

——————————————–

They say that the directory that is shown is not correct !!

Thanks

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Eva Kemp

Support staff

October 20, 2015 6:42 pm

Hello,

Please ask your hosting provider to disable “open_basedir”.
After that let us know.

Regards,
Eva Kemp.

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achille

Participant

October 21, 2015 1:24 pm

Hi Eva,

Installing other theme with the same features it all works.
I am forced not to use your theme !!

I’m sorry!!

Best regards – Achille

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Eva Kemp

Support staff

October 21, 2015 1:56 pm

Hello,

We’re sorry to hear that.
Please take our apologies for any inconveniences.

If you still need any assistance from us regarding the theme please let us know.

Regards,
Eva kemp.

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achille

Participant

October 21, 2015 2:06 pm

OK, don’t worry!
The theme I like .. I’m sorry !!

Keep good theme for the next job.
I hope not to find problems with the hosting.

Thanks Eva.
Best regards.

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Stan Russell

Participant

October 21, 2015 3:32 pm

Hello achille,

you are welcome!

Regards,
Stan Russell.

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