Fonts not displaying properly on Internet Explorer

This topic has 19 replies, 5 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: queenb123
    queenb123
    Participant
    October 15, 2015 at 16:17

    Hi the Fonts not displaying properly on Internet Explorer

    http://www.brazilianweave.uk/shop/

    can you please take a look and let me know if anything can be done?

    thanks.

    Please, contact administrator
    for this information.
    18 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 10:06

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Oliver Ladurner
    Oliver Ladurner
    Participant
    October 20, 2015 at 10:41

    Please can you provide us with the correct css code to solve the font problem on internet explorer?
    Thank you!

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 20, 2015 at 10:56

    Hello @Oliver Ladurner,

    Could you please clarify us with more details?
    Also please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: queenb123
    queenb123
    Participant
    October 20, 2015 at 11:26

    hi please see private content

    Please, contact administrator
    for this information.
    Avatar: Oliver Ladurner
    Oliver Ladurner
    Participant
    October 20, 2015 at 12:46

    Hello,

    thank you for your quick reply. It looks like that the content of the website in IE will be shown in “Times New Roman”, which is not the correct font.

    Please see the ftp details in private section

    Thank you for your assistance

    Oliver Ladurner

    Please, contact administrator
    for this information.
    Avatar: Oliver Ladurner
    Oliver Ladurner
    Participant
    October 20, 2015 at 12:52

    Hi queenb123

    Thank you for your assistance!
    Unfortunately I cannot see your comment in private section!

    Thanks

    Oliver

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 20, 2015 at 13:37

    Hello @Oliver Ladurner,

    You forgot provide us with wp-admin credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Oliver Ladurner
    Oliver Ladurner
    Participant
    October 20, 2015 at 13:51

    of course…. sorry

    please see wp-login data in private section

    Regards

    Oliver

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2015 at 10:23

    Hello @queenb123,

    Please add this code in Global Custom CSS:

    select, .page-heading a, .products-grid .product-title, a.btn.border-grey.product_type_variable, .product-categories > li > a {
      font-family: Raleway !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2015 at 10:27

    Hello @Oliver Ladurner,

    As I see font family of your site content in IE 11 is Ubuntu, not Times New Roman:
    http://storage2.static.itmages.com/i/15/1021/h_1445419533_9588702_6bbc88de09.png

    What IE version are you checking in?
    Show us a screenshot what font you see.

    Regards,
    Eva Kemp.

    Avatar: queenb123
    queenb123
    Participant
    October 22, 2015 at 14:43

    that didnt work

    Avatar: Eva
    Eva Kemp
    Support staff
    October 22, 2015 at 18:08

    Hello @queenb123,

    As I see font family in IE is shown correctly:
    http://storage7.static.itmages.com/i/15/1022/h_1445533664_7062246_e4bfe43068.png

    Please clear browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: queenb123
    queenb123
    Participant
    October 23, 2015 at 11:59

    What about at the top where it says sign in or register?

    Fonts look different there!

    Avatar: Eva
    Eva Kemp
    Support staff
    October 23, 2015 at 12:06

    Hello @queenb123,

    Please add this code in Global Custom CSS:

    .header-type-12 .top-links li a {
        font-family: Raleway !important;
    }

    Regards,
    Eva Kemp.

    Avatar: queenb123
    queenb123
    Participant
    October 23, 2015 at 14:06

    thanks. how about on the baners where it says read more?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 23, 2015 at 14:16

    Hello @queenb123,

    Please try this code in Global Custom CSS:

    .categories-mask span.more{
        font-family: Raleway !important;
    }

    Regards,
    Robert Hall.

    Avatar: queenb123
    queenb123
    Participant
    October 23, 2015 at 16:44

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    October 23, 2015 at 17:29

    Hello @queenb123,

    You’re welcome.

    Regards,
    Eva Kemp.

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