Forum Replies Created

Viewing 30 posts - 8,881 through 8,910 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 12:48

    Hello,

    You need edit the file wp-content/themes/woopress/framework/theme-functions.php, remove the code in line 630:

    if(function_exists( 'set_revslider_as_theme' )){
                set_revslider_as_theme();
            }

    And you’ll be able to register the plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 12:40

    Hello,

    Try to change permissions for the folder “inc” to 777 recursively in wp-content/themes/royal/framework/ directory.
    Sorry, but it’s difficult to investigate the issue without seeing site and access to FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 12:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 11:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 11:28

    Hello,

    IP address has been sent to your email address.

    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:43

    Hello,

    Go to Pages > edit your home page and disable slider in “Show revolution slider instead of breadcrumbs and page title” field in “Page layout” box on the right side.

    I’ve changed row settings for video background. Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:38

    Hello,

    We’ll pass this issue to our developers and they will include the fix in the theme update.
    A new version should be released approximately in a week or earlier.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:36

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:33

    Hello,

    The issue is related to Ultimate VC Addons plugin, so I’ve added background image in the row settings of default VC option:
    http://storage3.static.itmages.com/i/15/1111/h_1447234420_4888546_20d42c7375.png

    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:22

    Hello,

    1. In this case you need create variable product https://docs.woothemes.com/document/variable-product/ .

    2. Please provide us with wp-admin panel credentials to check custom tabs issue.

    3. To remove brand logo from sidebar use this code in Theme Options > Custom CSS > Global Custom CSS:

    .single-product-sidebar .product-brands {
        display: none;
    }

    4. Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:12

    Hello,

    Please take our apologies but there is no such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 10:10

    Hello,

    Please update the theme to the latest version 1.3 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update WordPress to the latest version.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 09:18

    Hello,

    Your site is password protected and we can’t view pages even if logged in.
    Please provide us with the password.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 11, 2015 at 09:14

    Hello,

    As I see your Checkout page is shown properly:
    http://storage5.static.itmages.com/i/15/1111/h_1447229654_4208134_d9926db718.png

    Please show a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 22:29

    Hello,

    Please specify for what text you want to change font and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 22:28

    Hello,

    I don’t see the issue with Boxed layout you described:
    http://storage5.static.itmages.com/i/15/1110/h_1447190315_7109612_173718707b.png

    Try to reload a page if you resize a browser window.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 22:12

    Hello,

    By default header type 8 doesn’t have top bar, “left side top bar area” is shown in the menu section in this header type.
    If you want to display top bar you need use other header type like the 1st, 2nd, 4th, 6th, and others.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 22:07

    Hello,

    You need remove slider in Pages > edit your home page > disable slider in “Show revolution slider instead of breadcrumbs and page title” field in “Page Layout” box on the right side of the editor.
    Or create a new page and set it as your Shop page in Woocommerce > Settings > Products > Display > Products Page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 22:00

    Hello,

    Please clear browser cache and cache folder in wp-content directory via FTP, after that check form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 21:50

    Hello,

    Do you have Wishlist plugin installed?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 21:48

    Hello,

    You can add Google font via Punch Fonts section in wp-admin panel.
    http://www.themepunch.com/faq/adding-my-own-google-fonts/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 21:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 21:03

    Hello,

    As I see open_basedir function is enabled for your account on a server:
    http://storage3.static.itmages.com/i/15/1110/h_1447185725_3454355_8f9d901f44.png

    Please contact your hosting provider and ask them to disable it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:59

    Hello,

    1. You need create footer with Static Block as described in the documentation https://www.8theme.com/demo/docs/legenda/index.html#!/footer and then add “8theme – Static Block” widget to “Footer 2” area in Appearance > Widgets.

    2. There is no Instagram widget in the theme. You may try to use some plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:56

    Hello,

    Unfortunately such feature was removed in VC update.
    You can change text color to make it clearly visible.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:34

    Hello,

    Try to use this code in custom.css:

    .banner.banner-font-dark .banner-content {
       margin-top: 30px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:31

    Hello,

    Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:26

    Hello,

    As I see credit cards option is activated with help of the plugin “WooCommerce First Data Payeezy Gateway”. If you want to edit the text you need search for it in the plugin files.

    Try to use this code in Custom CSS for desktop to align the form:

    .payment_methods li label {
      display: inherit;
    }
    .payment_methods p {
        float: left !important;
        width: 200px !important;
        margin-left: 0;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:07

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 10, 2015 at 20:05

    Hello,

    Please provide us with the link to your product page and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 8,881 through 8,910 (of 31,382 total)
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