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Image could not be loaded on single product page

This topic has 8 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

jfino

Participant

November 10, 2015 at 01:15

when i go to the single product view and click on the icon to make the image large i get
“image could not be loaded

Please, contact administrator
for this information.

#98550 Copied

7 Answers

Jack Richardson

Support staff

November 10, 2015 at 09:05

Hello,

Try to re-add images in product editor and check single product page after that.

Best regards,
Jack Richardson.

#98576 Copied

jfino

Participant

November 10, 2015 at 18:40

hi Jack,
ive tried this and i still get the same error?

what else can we do?

thank you

#98708 Copied

Eva Kemp

Support staff

November 11, 2015 at 10:10

Hello,

Please update the theme to the latest version 1.3 and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update WordPress to the latest version.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#98807 Copied

jfino

Participant

November 14, 2015 at 23:35

hi,
I’ve updated both the theme and and woocomerce to the latest version also running latest WordPress.
and its still not working.
can you please have a look.

thank you so much for your time

log in details are on my first message.

#99493 Copied

Jack Richardson

Support staff

November 17, 2015 at 14:00

Hello,

Please provide us with the correct FTP details in private content as we can’t log in with the current ones.
Thank you.

Best regards,
Jack Richardson.

#99875 Copied

jfino

Participant

November 17, 2015 at 19:02

hi Jack,
I’ve attached the details now, thank you so much for your help.

Please, contact administrator
for this information.

#99942 Copied

Eva Kemp

Support staff

November 19, 2015 at 15:43

Hello,

Sorry for a delay.
We’ll fix this bug in the next theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#100358 Copied
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