Forum Replies Created

Viewing 30 posts - 8,161 through 8,190 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 2, 2015 at 09:44

    Hello,

    The code is the same. You just need to translate contact info via WPML as I described.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 2, 2015 at 09:42

    Hello,

    I’ve activated Twenty Fifteen theme in Appearance > Themes and checked Visual Composer editor. The same problem with images persists with this theme too.
    So it’s not related to our theme, but to the plugin.

    I’ve reuploaded files for Visual Composer plugin and now the problem is fixed.
    Clear browser cache and check Visual Composer editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 2, 2015 at 09:12

    Hello,

    May we update the theme and plugins?
    Please confirm you have a back up.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:58

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:58

    Hello,

    If you see in logs that emails can’t be sent then the issue on a server side, not with our theme.
    Try to use other email address.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:53

    Hello,

    Please update Ultimate VC Addons and Visual Composer plugins to the latest versions https://www.8theme.com/download-plugins/ .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:05

    Hello,

    Did you check if the issue persists with default WordPress theme (Twenty Fifteen).
    Please do this.
    Let us know the result.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:04

    Hello,

    Please check your email address.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:03

    Hello,

    The file has been sent to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 21:00

    Hello,

    Sorry, but I don’t see link for pdf file download on the page you provided.
    Please show a screenshot.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 20:58

    Hello,

    Please remove the previous code and add this one:

    .product-category .categories-mask span {
        display: none !important;
    }
    .product-category .categories-mask .more {
        display: block !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 20:56

    Hello,

    Please add this code in Custom CSS for mobile:

    .badge-number {
        display: block !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 20:52

    Hello,

    As I see you set to show 5 products per row in Woocommerce > Settings > Customizer tab > Product columns displayed per page. I’ve changed the number to “3”. Please clear browser cache and check Shop page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 20:45

    Hello,

    You can translate the text on Checkout page via php file.
    To translate “Cart subtotal” and “SHIPPING AND HANDLING” strings, you need edit the files wp-content/themes/legenda/woocommerce/checkout/review-order.php (line 50) and wp-content/themes/legenda/woocommerce/cart/cart-shipping.php (line 22).

    We’ll fix this issue in the next theme update.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 20:37

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 19:20

    Hello,

    Besides updating the theme you must also update Woocommerce and other required plugins.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    You can download the plugins here: https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 19:16

    Hello,

    I asked you to provide FTP credentials.
    Please give us login details to connect to a server via FTP.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 19:14

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .shop_attributes th {
        font-size: 18px;
        width: 10%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 19:09

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 19:09

    Hello,

    This issue is related to Ultimate VC Addons plugin. We contacted them and received the reply:

    We tested, at the moment – Fixed background property is creating bugs in Chrome.

    See reports here –

    http://stackoverflow.com/questions/22292357/fixed-background-image-bug-chrome-mac
    http://www.cybertechquestions.com/css-fixed-background-attachment-blinks-in-google-chrome_118396.html
    https://wordpress.org/support/topic/problem-with-fixed-backgrounds-in-chrome

    if you google “Chrome bug with fixed background” you will find many people reporting the same.

    The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.

    So I’ve set “Move with content” option in “Scroll Effect” field for Background in the row settings for the 3rd and 4th images.

    Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 18:56

    Hello,

    I’ve updated your translation files. Please clear browser cache and check cart widget now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 18:50

    Hello,

    Now I don’t see any shortcode added for testimonials:
    http://storage1.static.itmages.com/i/15/1201/h_1448992199_6516513_3c24daa7c0.png

    Please specify what exactly you want to achieve and where the problem is.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 18:47

    Hello,

    As I see all menu items are shown:
    http://storage9.static.itmages.com/i/15/1201/h_1448992016_2894107_27fbb54886.png

    Please clarify your issue with more details.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 18:44

    Hello,

    1. Create a button with needed element and copy its shortcode via html editor, then paste it in Text widget to your sidebar in Appearance > Widgets.

    2. Memory_limit value can be increased on your server. So ask your hosting provider to increase it. Also add the code in wp-config.php file as described in the article:
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 16:55

    Hello,

    As we told you that’s not theme problem. Our images have such background.
    Have you tried to upload your own images?

    Please try it.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 16:53

    Hello,

    As I see you have only .mo file in wp-content/themes/woopress/languages directory:
    http://storage1.static.itmages.com/i/15/1201/h_1448985161_6825432_41199e861e.png
    Where is the nl_NL.po file?
    You must have it too.
    Please translate the theme correctly http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 16:47

    Hello,

    Our demo images have such background color.
    Try to upload your own pictures in .png extension.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 1, 2015 at 16:04

    Hello,

    1. You can translate the text in wp-content/themes/woopress/woocommerce/loop/no-products-found.php .

    2. Please refer to this article:
    http://www.wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/

    3. We can’t access wp-admin panel. There is an error: “403 Forbidden”. Please open access for us.

    4. Try to delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from the theme package of 2.5 version.

    5. Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 8,161 through 8,190 (of 31,382 total)
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