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Topic: Reviews Comments testimonials

perriaqua

Participant

October 23, 2015 10:25 am

Morning
Could I get some help on getting my comments/reviews testimonials working on my site please as none of this is working

I have added plugins to help with this situation but none of the short codes are registering

Many thanks in advance
Site URL: hidden
Theme version: RoyalStore v 1.7.1
WooCommerce version: WC Version 2.4.7

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Jack Richardson

Support staff

October 23, 2015 11:09 am

Hello,

Please show a page where you’re using testimonials.

Also you should update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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perriaqua

Participant

November 14, 2015 5:56 pm

Hi Jack
Sorry I had to go away on personal business, this has now been concluded

I have done as you asked and updated the site as you have suggested

Could I now have help on created the testimonials that I asked about
The page that I would like to see this on is http://9-naturals.com/consultancy-services/
but I would also like to k now if i can get these in other places too.
Theme version: Version: 2.3
WooCommerce version: 4.3.1

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Eva Kemp

Support staff

November 14, 2015 6:12 pm

Hello,

Testimonials aren’t shown because you haven’t created any of them in wp-admin panel > “Testimonials” section. I’ve created test testimonial and now it’s shown on your page:
http://9-naturals.com/consultancy-services/

Clear browser cache and check.

Regards,
Eva Kemp.

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perriaqua

Participant

December 1, 2015 5:00 pm

Hi Eva
I made my own short code to add a testimonial but it did do it then I put your code back in but now it’s not working 🙁

Isn’t there a way were I can just add comments to the page for the moment until I get the testimonials up and running

To be honest would like both functions

If you still have my access details please use the username I created for you previously

Many thanks in advance

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Eva Kemp

Support staff

December 1, 2015 6:50 pm

Hello,

Now I don’t see any shortcode added for testimonials:
http://storage1.static.itmages.com/i/15/1201/h_1448992199_6516513_3c24daa7c0.png

Please specify what exactly you want to achieve and where the problem is.

Thank you.

Regards,
Eva Kemp.

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