Forum Replies Created

Viewing 30 posts - 7,921 through 7,950 (of 31,382 total)
1 2 3 … 264 265 266 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    December 10, 2015 at 09:17

    Hello,

    Such issue happens because of resizing the image to the needed dimensions.
    The same effect is present with other themes. Try to activate default WordPress theme and check.

    Regards,
    Eva Kemp.

    #103689 Copied In reply to: White images look grey when images are small
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:43

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #103647 Copied In reply to: Mouse scroll os not working on some pages
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:42

    Hello,

    Then use this code:

    a {
  color: red !important;
}

    Regards,
    Eva Kemp.

    #103646 Copied In reply to: link font
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:42

    Hello,

    You had woocommerce translation files named as woocommerce-el.po and woocommerce-el.mo, I’ve changed “el” to “el_GR”.
    Please clear browser cache and check site now.

    Regards,
    Eva Kemp.

    #103644 Copied In reply to: translate problem
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:33

    Hello,

    I don’t see slider on single product page:
    http://storage3.static.itmages.com/i/15/1209/h_1449696776_5910710_07c94c883b.png

    Please show a direct page where you see the slider.

    Thank you.

    Regards,
    Eva Kemp.

    #103641 Copied In reply to: Shop page header
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:08

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    strong a {
    color: red !important;
}

    Write your color value.

    Regards,
    Eva Kemp.

    #103632 Copied In reply to: link font
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:04

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #103631 Copied In reply to: Shop page header
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 22:02

    Hello,

    There is no such feature and additional customization is beyond of our support scope but if you have needed knowledge you can edit the file wp-content/themes/woopress/js/etheme.js (line 391).

    Regards,
    Eva Kemp.

    #103630 Copied In reply to: Promo pop-up delay
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:57

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #103626 Copied In reply to: translate problem
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:55

    Hello,

    Try to disable “Full page sections” option in the page editor in “Page Layout” box on the right side.

    Regards,
    Eva Kemp.

    #103625 Copied In reply to: Mouse scroll os not working on some pages
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:51

    Hello,

    We recommend to update to Royal 2.4 version.

    Regards,
    Eva Kemp.

    #103623 Copied In reply to: Upgrade to WordPress 4.4
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:47

    Hello,

    Please add this code in Global Custom CSS:

    .one-page-ie-parallax .one-page-ie-parallax2 {
   background-color: transparent !important;
}

    Regards,
    Eva Kemp.

    #103620 Copied In reply to: How to change a specific text area background as transparent?
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:45

    Hello,

    Sorry, but there is no such option.

    Regards,
    Eva Kemp.

    #103619 Copied In reply to: Promo pop-up delay
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 21:43

    Hello,

    1. Disable search option in Theme Options > Header > Enable search form in header > Off.

    2. As I see the icons are shown fine:
    http://storage5.static.itmages.com/i/15/1209/h_1449693675_9998577_5ab62f344d.png
    Please clarify your issue with more details.

    3. All icons are shown:
    http://storage9.static.itmages.com/i/15/1209/h_1449693765_9203990_789495658d.png
    Please show on a screenshot where you see the issue.

    Thank you.

    Regards,
    Eva Kemp.

    #103618 Copied In reply to: Issues after theme upgrade
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 17:30

    Hello,

    Please read our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

    You can find xml files for import in the theme package > “Demo_Pages” folder.

    Regards,
    Eva Kemp.

    #103565 Copied In reply to: How to Change Theme Variant?
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 17:25

    Hello,

    Please clarify your issue with more details and specify how we can replicate the issue.
    Also provide us with FTP credentials.

    Regards,
    Eva Kemp.

    #103563 Copied In reply to: Woocommerce product add-ons plug-ins.
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 17:24

    Hello,

    Please add this code in Global Custom CSS:

    .navbar {
    padding: 10px 0px;
}

    Regards,
    Eva Kemp.

    #103562 Copied In reply to: menu paddin
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 17:21

    Hello,

    Please clarify where exactly on single product page you want to add padding value.

    Thank you.

    Regards,
    Eva Kemp.

    #103559 Copied In reply to: Text colour and size on single product page
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 17:19

    Hello,

    We recommend you to use “Popup Window” option in Theme Options > Header > Search view.
    Please try it.

    Regards,
    Eva Kemp.

    #103558 Copied In reply to: "Translation questions" and "search form in header"
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 16:27

    Hello,

    Please take our apologies.
    The mail account of our support representative was hacked due to his own inadvertence.
    We’ll resolve this issue in short time. Thank you for your alertness and notification.
    Don’t answer any emails that are sent from non-official mail account of our company.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #103548 Copied In reply to: Popup script in footer – style problem
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 15:43

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .product-information .product_title {
    font-size: 15px;
    font-family: Montserrat,sans-serif !important;
    font-weight: bold;
    letter-spacing: 5px;
}

    I’ve re-added background image in the row settings:
    http://storage1.static.itmages.com/i/15/1209/h_1449672154_1058284_9e6400a1d6.png
    and set padding values http://storage4.static.itmages.com/i/15/1209/h_1449672190_4189502_2c8f917e03.png .

    Clear browser cache and check image now.

    Regards,
    Eva Kemp.

    #103536 Copied In reply to: How to change the typography
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 15:04

    Hello,

    The problem is caused by the plugin “WooCommerce New Product Badge”. Deactivate it and check new products after that.

    Regards,
    Eva Kemp.

    #103519 Copied In reply to: Several problems after theme update
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 14:58

    Hello,

    Please specify where you have added your JS code and show a screenshot how popup form should be displayed.
    Also show a documentation where you found that code.

    Thank you.

    Regards,
    Eva Kemp.

    #103517 Copied In reply to: Popup script in footer – style problem
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 14:48

    Hello,

    You must add only one “star” image as it was added before.
    Please edit your image and leave only one star.

    Regards,
    Eva Kemp.

    #103516 Copied In reply to: Star Ratings Inactive (gray color) eventhough there is a review
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 13:46

    Hello,

    1. You set “Contain” option in “Widgetised Sidebar” column in static block. I’ve removed it. Please check footer now.

    2. Please show a direct page where “New” icon isn’t shown.

    3. Remove parent page from the pages:
    http://storage1.static.itmages.com/i/15/1209/h_1449665064_8665886_d7eb39c666.png and check them after that.

    4. As I see search icons are similar on both pages.
    Please show screenshots.

    Regards,
    Eva Kemp.

    #103507 Copied In reply to: Several problems after theme update
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 13:28

    Hello,

    As I see video is shown:
    http://storage3.static.itmages.com/i/15/1209/h_1449664134_5984548_65b8127d1c.png

    Try to clear browser cache and check again.

    Regards,
    Eva Kemp.

    #103505 Copied In reply to: Problem whit Master Slider and Video background
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 13:26

    Hello,

    From the list that you sent we see only 2 files are related to the theme and they are needed for the theme correct work. Others are the files of additional plugins.

    Regards,
    Eva Kemp.

    #103504 Copied In reply to: Any suggestions on improving performance ?
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 11:57

    Hello,


    Don’t forget to create back up of your files and database before starting update process!

    You can watch this video tutorial:

    (it’s for Legenda theme but the process is the same).

    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    #103491 Copied In reply to: Update Royal Theme
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 11:52

    Hello @64digital,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #103489 Copied In reply to: Site wont load after activating The Leader Fatal Error
    Avatar: Eva
    Eva Kemp
    Participant
    December 9, 2015 at 11:45

    Hello,

    That feature works only for simple products, not variable.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #103483 Copied In reply to: Add to cart notification
  • 1 2 3 … 264 265 266 … 1,045 1,046 1,047
    Viewing 7,950 results - 7,921 through 7,950 (of 31,382 total)
Viewing 30 posts - 7,921 through 7,950 (of 31,382 total)
1 2 3 … 264 265 266 … 1,045 1,046 1,047

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