Forum Replies Created

Viewing 30 posts - 6,031 through 6,060 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 13:10

    Hello,

    Again the problem with plugin was caused by wrong permissions. I’ve set the correct ones.
    Do you upload files via FTP using root user? In this case permissions of folder are set to 700 instead of 755.

    I’ve renamed folders and files in your child theme “woocommerce” folder that were removed in the theme package. Now “Proceed to Checkout” button is shown on Cart page. Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 13:00

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 12:59

    Hello @lance,

    I’ve checked single product page in IE11 and drop down menu is shown:
    http://prntscr.com/a4e68o

    Please clarify the issue with more details.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 12:40

    Hello,

    You can rename the text as described here:
    https://wordpress.org/support/topic/change-woocommerce-sort-by-text

    Unfortunately there is no possibility to add sidebar beside product on single product pages on mobile devices.

    Please add this code in Custom CSS for mobile:

    .sidebar-mobile-top > .row {
      display: inherit;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 12:24

    Hello,

    You removed too much code. I’ve re-added it. Now your site is working.
    Unfortunately we can’t recommend any plugins as we didn’t test them with the theme. You may try to search for plugins yourself and check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 12:18

    Hello,

    1.2. Please provide us with wp-admin panel credentials in Private Content.

    3. Sorry, but we can’t recommend any 3rd-party plugins as we didn’t test them with the theme. You may try to test plugins yourself.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 11:41

    Hello,

    Please provide us with FTP credentials.
    If you want to have share icons for porfolio and change share links on other pages, you have to use some separate plugin for social icons as we have only share ones and if the links will be changed you’ll have them on every page where you use [share] shortcode.
    Unfortunately we don’t have separate icons for share and linking to social pages.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:39

    Hello,

    Unfortunately this requires additional customization which isn’t for free. If you agree you can contact us via form https://www.8theme.com/contact-us/ for further information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:38

    Hello,

    You set Calculate Tax Based On “Customer Shipping Address” in Woocommerce settings. But you select country for Billing Address. So change the settings to “Customer Billing Address”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:23

    Hello,

    I’ve added this code in theme functions.php file:

    // Hide trailing zeros on prices.
    add_filter( 'woocommerce_price_trim_zeros', 'wc_hide_trailing_zeros', 10, 1 );
    function wc_hide_trailing_zeros( $trim ) {
        // set to false to show trailing zeros
        return true;
    }

    Please check prices now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:15

    Hello,

    To show correct info in Facebook edit the file wp-content/themes/woopress/framework/theme-functions.php and remove the code in line 1263:

    echo '<meta property="og:title" content="' . get_the_title() . '"/>';
    echo '<meta property="og:type" content="article"/>';
    echo '<meta property="og:description" content="' . $description . '"/>';
    echo '<meta property="og:url" content="' . get_permalink() . '"/>';
    echo '<meta property="og:site_name" content="'. get_bloginfo('name') .'"/>';

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:12

    Hello,

    Please add this code in Global Custom CSS:

    .tabs .tab-content {
        font-family: Verdana;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:09

    Hello,

    The reason is your original images are too small.
    Their original sizes should be 2,160px × 2,350px approximately to make zoom work.
    So you need reupload your images in higher resolution.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:04

    Hello,

    The credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:02

    Hello,

    Please clarify what slides you want to import.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 20:27

    Hello,

    Can’t you remember what image you used?
    Do you have a link to it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 20:26

    Hello,

    The problem was you had wrong permissions set for js_composer folder in the plugins directory.
    I’ve changed them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 20:06

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 20:00

    Hello,

    As I see you haven’t added image in the row settings:
    http://storage2.static.itmages.com/i/16/0216/h_1455648674_8552067_1a11ec24e9.png
    Please add it.

    Also add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .smile_icon_list.left li .icon_description {
       padding-top: 30px;
    }
    .smile_icon_list li .icon_list_icon:hover {
      color: rgb(64, 64, 64) !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 19:15

    Hello,

    Please clear browser cache and check the site again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:58

    Hello,

    I’ve replied to you in the other topic regarding woocommerce folders.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:49

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:48

    Hello,

    You’re welcome.
    We’d be thankful if you leave a comment on the ThemeForest site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/comments .

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:46

    Hello,

    Please compare the files in woocommerce folder in the theme package and in woocommerce folder in your child theme. Some files were removed in the package, but you’re still using old files in your child theme. So compare them and remove odd files.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:42

    Hello,

    Sorry but we don’t provide licenses for plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:22

    Hello,

    I’ve edited your code to this one:

    .single-product .sku_wrapper {
        display: none;
    }

    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:17

    Hello,

    Arrows are shown on mobile:
    http://storage3.static.itmages.com/i/16/0216/h_1455642858_6137053_52c432fec6.png
    As you’re using cache plugin old information might be cached. So clear browser cache and check again.
    Banner is shown on your shop page http://kiour.com/%CF%80%CF%81%CE%BF%CF%8A%CF%8C%CE%BD%CF%84%CE%B1/ . Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:11

    Hello,

    Yes, you understood correctly regarding Revolution Slider license. You have to buy it if you want to receive automatic update and support from the plugin authors.

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/legenda/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/legenda/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:08

    Hello,

    Original images sizes should be 1,425px × 1,900px approximately. Then they will be scaled to the sizes set in Woocommerce settings.
    So upload high resolution images and check after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 16, 2016 at 18:04

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/classico/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/classico/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    As I see you haven’t updated all required plugins. Download the latest versions here https://www.8theme.com/download-plugins/ and upload via FTP to wp-content/plugins directory.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,031 through 6,060 (of 31,382 total)
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