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Viewing 30 posts - 5,581 through 5,610 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 10:17

    Hello,

    Are you checking site on IE emulator?
    Please check it on real IE10 browser version.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 10:16

    Hello,

    Sorry, demo data doesn’t include all content. It’s only created for demo site to show theme features.
    You can only install base demo content in Theme Options > Import/Export > “Install base demo content” button.
    I’ve imported settings for Cosmetics template. Check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 10:06

    Hello,

    You need contact the plugin authors regarding it.
    Also you may try to use other cache plugins to speed up site loading.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 09:54

    Hello,

    Sorry, but again I don’t see any issues.
    Could you please show us a screenshot and specify what mobile devices you’re checking in?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 09:46

    Hello,

    The problem with menu is caused by “Redis Object Cache” plugin. I’ve disabled it and set “Menu-En” menu for English language. Please clear browser cache and check English version of site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 09:29

    Hello,

    The reason is you’re using old theme version which is not compatible with Woocommerce 2.5.3 version. Update the theme to 2.6 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 11, 2016 at 09:21

    Hello,

    You need create static layers for your slide as described in the documentation https://www.themepunch.com/revslider-doc/second-steps/#staticlayers .
    Also read this article http://stackoverflow.com/questions/33744031/setting-a-revolution-slider-5-layer-to-appear-as-a-static-layer .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 19:30

    Hello,

    I’ve reactivated the plugins and now correct menus are shown.
    Clear browser cache and check. Also disable the plugin “Redis Object Cache” and check menu after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 19:16

    Hello,

    I’ve checked your site in Firefox and Chrome browser on PC and haven’t seen issues with the carousel http://storage9.static.itmages.com/i/16/0310/h_1457633687_3591300_0fa98b6c62.png .
    Please specify what browser you have problem with and show a screenshot for better understanding.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 19:09

    Hello,

    You’re welcome.
    I just created it and marked as Main menu (English) in Manage Locations tab in Appearance > Menus.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 19:07

    Hello,

    We’re getting error on your site: Error establishing a database connection
    Please check database settings in wp-config.php file or contact your hosting provider support.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 18:52

    Hello,

    Concerning the footer, just add new Static Block widget into Footer area in Appearance > Widgets http://storage1.static.itmages.com/i/16/0310/h_1457631804_1394620_dae1dfa090.png and select footer block for English and select language where it should be displayed.

    Also I’ve just created menu for English version “Menu-En” and it’s shown on English site version. Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 18:39

    Hello,

    I would still like to use them, yes. So I can re-enter the margins if needed, correct? and then you will give me a code to control them in mobile?

    Yes, you’re correct.
    Readd the margin values and let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 17:59

    Hello,

    Please show a direct page where you added carousel element.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 17:58

    Hello,

    The issue has been fixed.
    Please clear browser cache and check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 17:54

    Hello,

    I’ve checked your site in IE and other browsers and haven’t seen any errors regarding fonts. Please show a screenshot where you see the errors and specify browser version you’re checking in.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 17:46

    Hello,

    We’ve fixed the issue in the file wp-content/themes/legenda/js/etheme.js http://prntscr.com/adj1st . Check the site now.
    Please keep the file safe as it will be overwritten after theme update and all modifications will be lost.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 16:50

    Hello,

    so is there a way that I can increase the space on the left and right of text, that will not mess up the way it looks on mobile? For example, I don’t want my text to go all the way across the width of the screen, so I added the margin on both sides so the text stays within a certain width. Should I do that a different way?

    You can use VC editor to set margin values, we’ll give you other code for mobile view. As I see you’ve removed the values now. Do you still want to use them?

    For the third part about the font, the font needs to be “Roboto”

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .ubtn {
       font-family: Roboto !important;
    }

    why does the text appear LEFT aligned on mobile

    As I see now it’s shown properly. Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 16:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:58

    Hello,

    Ok, we’ll reply on your other topic asap.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:56

    Hello,

    Are you trying to install custom font?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:44

    Hello,

    As I see home page is shown properly.
    Have you resolved the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:40

    Hello,

    That menu was created for our demo just to show theme options. It’s not included in the demo data. Sorry.
    We can’t provide you some xml file for some pages which you want to import, but you have to create menu yourself.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:35

    Hello,

    As I see you’re using old theme version. Please update it to 2.6 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:25

    Hello,

    Sorry for a delay.
    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .header-wrapper .menu > li > a, body, p {
        font-family: Open Sans !important;
    }
    .products-tabs .wpb_tabs_nav li a {
       font-family: 'Roboto' !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 14:19

    Hello,

    The reason the custom heading is displayed like this http://storage1.static.itmages.com/i/16/0310/h_1457615449_1347511_141f74d515.png is because you set margin-right and margin-left values in VC editor http://storage5.static.itmages.com/i/16/0310/h_1457615525_1714993_579ee971cb.png . If they are removed the block is shown fine http://storage9.static.itmages.com/i/16/0310/h_1457615570_1332275_aa4f12ceb9.png .

    As for this text http://www.highxtraining.com/devsite/wp-content/uploads/2016/03/IMG_3428.png you can change font size using this css code in Theme Options > Custom CSS > Custom CSS for mobile:

    .vc_custom_1457534291981 {
        font-size: 20px !important;
    }

    Also add this code:

    p {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }

    Sorry but it’s unclear what is wrong with font here http://www.highxtraining.com/devsite/wp-content/uploads/2016/03/IMG_3430.png . Could you please clarify?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 13:55

    Hello,

    We’re glad you’ve managed to find the solution.

    Have a nice day.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 13:26

    Hello,

    Please update the theme to the latest version 2.6 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    <iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/KdWESIIPU1k&#8221; frameborder=”0″ allowfullscreen></iframe>
    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 12:59

    Hello,

    Now I don’t see any layers on your slider. Have you removed them?
    Do you still need our assistance?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 10, 2016 at 12:54

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 5,581 through 5,610 (of 31,382 total)
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