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IE problem, fonts not loading as with other browsers

This topic has 16 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

David Henry

Participant

March 9, 2016 at 22:06

I get this error:
@font-face failed OpenType embedding permission check. Permission must be Installable.

Any ideas?

Please, contact administrator
for this information.

#116733 Copied Theme version: Version: 2.6

15 Answers

David Henry

Participant

March 10, 2016 at 11:36

Hoping to get an answer on this soon as we may need to move theme. I notice that it happens on your demo too.

#116812 Copied

David Henry

Participant

March 10, 2016 at 12:41

Anyone there?

#116825 Copied
Eva Kemp

Support staff

March 10, 2016 at 14:25
Hello,

Sorry for a delay.
Please add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.header-wrapper .menu > li > a, body, p {
    font-family: Open Sans !important;
}
.products-tabs .wpb_tabs_nav li a {
   font-family: 'Roboto' !important;
}
```
Regards,
Eva Kemp.
#116860 Copied
David Henry

Participant

March 10, 2016 at 14:31
Thanks Eva, but I think the issue is with Bodini:
```
HTML1300: Navigation occurred.
File: dev.outdoor.ie
CSS3114: @font-face failed OpenType embedding permission check. Permission must be Installable.
File: bod-i.ttf
CSS3114: @font-face failed OpenType embedding permission check. Permission must be Installable.
File: bod-r.ttf
```
#116862 Copied
Eva Kemp

Support staff

March 10, 2016 at 14:56

Hello,

Are you trying to install custom font?
Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#116877 Copied

David Henry

Participant

March 10, 2016 at 15:10

thanks, it’s in the private content

Please, contact administrator
for this information.

#116880 Copied

David Henry

Participant

March 10, 2016 at 15:53

Just to note, I have not added any custom fonts, this relates to bodini which is used by the theme and comes with it in the fonts folder. But it’s causing problems my install and your demo.

#116887 Copied

Eva Kemp

Support staff

March 10, 2016 at 17:54

Hello,

I’ve checked your site in IE and other browsers and haven’t seen any errors regarding fonts. Please show a screenshot where you see the errors and specify browser version you’re checking in.

Thank you.

Regards,
Eva Kemp.

#116905 Copied

David Henry

Participant

March 10, 2016 at 18:34

Here are a couple…

I’m on W8.1 but I’ve also tested with windows 7. and vista, exact same problem each time.

IE 10
http://dev.outdoor.ie/ieedge.jpg

#116911 Copied

Eva Kemp

Support staff

March 11, 2016 at 10:17

Hello,

Are you checking site on IE emulator?
Please check it on real IE10 browser version.

Thank you.

Regards,
Eva Kemp.

#116985 Copied

David Henry

Participant

March 11, 2016 at 11:58

Hi Eva,

I’ve checked on a few computers, one specifically has IE10 installed as a client insists on using, but the issue also happens on Edge and IE9, my particular computer which is where the screens come from is Edge/IE 11. It seems that it’s all IEs not 10.

Is it really not happening for you, what are you testing on?

If you tell me where the fonts are included in the theme I can probably fix it, but I’m worried that this can’t be done in the child theme.

David

#117015 Copied

David Henry

Participant

March 11, 2016 at 16:44

If you tell me where the fonts are included in the theme I can probably fix it?

#117080 Copied

Eva Kemp

Support staff

March 11, 2016 at 17:51

Hello,

Fonts are located in the directory wp-content/themes/royal/fonts.

Regards,
Eva Kemp.

#117085 Copied

David Henry

Participant

March 13, 2016 at 12:28

HI Eve,

Yes, but where do you have the code that includes those fonts into the theme?

David

#117183 Copied
Eva Kemp

Support staff

March 14, 2016 at 11:08
Hello,

The code is in style.css file:
```
@font-face {
  font-family: 'Bodoni_Regular';
  src: url("fonts/bodoni/bod-r.ttf") format('truetype');
  font-weight: normal;
  font-style: normal;
}
@font-face {
  font-family: 'Bodoni_Italic';
  src: url("fonts/bodoni/bod-i.ttf") format('truetype');
  font-weight: normal;
  font-style: normal;
}
@font-face {
  font-family: 'Bodoni_Bold';
  src: url("fonts/bodoni/bod-b.ttf") format('truetype');
  font-weight: normal;
  font-style: normal;
}
```
but you need add your own code to custom.css file or in Theme Options > Custom CSS > Global Custom CSS section as if you edit original style.css all your changes will be lost after theme update.

Regards,
Eva Kemp.
#117271 Copied
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