Forum Replies Created

Viewing 30 posts - 3,331 through 3,360 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 17:56

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .product-navigation .next-product .hide-info, .product-navigation .prev-product .hide-info {
        left: -220px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 17:50

    Hello,

    Yes, you need enter the license in the plugin settings and you’ll get full plugin version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 17:49

    Hello @Jimbo,

    Thank you for sharing the solution.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 13:59

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 13:50

    Hello,

    Billing address form is related to Woocommerce plugin.
    You need contact their support regarding your query or refer to their documentation https://docs.woothemes.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 13:28

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 13:20

    Hello,

    The issue with widgets has been fixed.
    As I see VC editor is working fine http://storage7.static.itmages.com/i/16/0607/h_1465301980_2105783_96e39ca448.jpeg .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 13:05

    Hello,

    Could you please change language in cpanel to English as we can’t navigate there?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 11:04

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 10:52

    Hello,

    We recommend you to update the theme to 3.0.1 version.
    Before starting update you need create a back up of the site and database.

    After that check your product pages.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 10:50

    Hello,

    I’ve removed “home” slug on your page and set Home page as front page in Settings > Reading.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 09:45

    Hello,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.
    Clear browser cache and check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 09:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 09:00

    Hello,

    The issue has been fixed.
    Please clear browser cache and check Portfolio page.

    Also please note the slugs of your categories should be written with latin characters.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:51

    Hello,

    1. To edit “Store offer” section go to wp-admin panel > Pages, open your page editor and edit the needed section using Visual Composer editor.

    2. Have you already created products in wp-admin panel > Products? Is Woocommerce plugin installed?

    3. You need create your own footer in wp-admin panel > Static Blocks as described in the documentation https://www.8theme.com/demo/docs/woopress/#!/0_footer . To enable Visual Composer editor for static blocks go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

    4. You need edit your home page as I told in the point 1.

    5. Go to wp-admin panel > Slider Revolution > open slider editor and edit the slides. Read their documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:44

    Hello,

    Unfortunately no addons are included in the package. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:43

    Hello,

    You selected template “Custom registration page” for My account page. It can’t be done if you’re using Woocommerce shortcode there.
    So I’ve changed the template to “Default”.
    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:36

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .main-footer-2 .widget_nav_menu li.current-menu-item a {
        background-color: transparent;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:34

    Hello,

    Please contact your hosting provider support and ask them to increase PHP Max Input Vars value to 5000. Then check search form.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:14

    Hello,

    As I see you’re not using share link for Instagram, but the link of your profile. Isn’t it your profile image in Instagram http://storage8.static.itmages.com/i/16/0607/h_1465283657_5752308_2105dad7cb.jpeg ?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 08:03

    Hello,

    Please show a direct page where the issue persists.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2016 at 07:59

    Hello,

    The error means there are some problems with images permissions. Please check on your server if correct permissions are set for images.
    Also update the plugin.
    Please take our apologies but we don’t provide support for 3rd-party plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 20:24

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 20:20

    Hello,

    I’ve fixed the issue.
    Please check.
    When you edit static block you’d better use Visual Composer editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 20:09

    Hello,

    Please try to use this css code:

    .menu .nav-sublist-dropdown ul > li > a {
       padding: 5px 10px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 18:55

    Hello,

    You can read about Custom Meta option of Ess. Grid plugin in their documentation:
    http://essential.themepunch.com/documentation/#custom_meta_data

    If I add to the ‘tags’ does this get included into the ‘meta data’ for each product?

    Yes, the tags are included into meta data.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 16:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 16:46

    Hello,

    Please provide us with FTP and wp-admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 16:39

    Hello,

    Please watch our video tutorial, it’s the same for Woopress theme:
    https://youtu.be/KWAQRXZXsaw

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2016 at 15:58

    Hello,

    The images are loading after a second when you scroll the slider.
    I don’t see any problems. Products images are loading fine.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 3,331 through 3,360 (of 31,382 total)
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