Hello,
You need upload background for each slide.
You can see how we’ve done it for the 1st slide.
Please do this and slider should work.
Regards,
Eva Kemp.
Hello,
You need upload background for each slide.
You can see how we’ve done it for the 1st slide.
Please do this and slider should work.
Regards,
Eva Kemp.
Hello,
Sorry for a delay.
You can check your site now.
Also you should change the amount of products on the page to 3. It can be done in Settings > Reading > Blog pages show at most.
Regards,
Eva Kemp.
Hello,
Please try to rename the plugins folder via FTP. If the site starts working, activate the default theme, rename back the plugins folder and try to disable plugins one by one to check which one is causing the issue.
If it doesn’t help please provide us with the FTP and admin panel credentials.
Regards,
Eva Kemp.
Hello @afewgoodwomen,
Could you please provide us with the links where shortcodes aren’t working?
Also please send FTP and admin panel credentials to us for checking.
Regards,
Eva Kemp.
Hello,
Sorry for misunderstanding.
You can select random order when editing Posts slider element.

Is this what you need?
Regards,
Eva Kemp.
Hello @fredsarran,
We are very sorry, but unfortunately we don’t know the exact date of the release.
It’s being tested now, so it should be produced very soon.
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
On Blog page you’ve added 3 sections for blog posts via Visual Composer. When editing Single blog post you’ll see Post ID field where you have put a link of the post. But this is incorrect as you have to insert post id. It can be found in the address bar when you edit a post, for example http://www.massivetutorial.co.uk/wp-admin/post.php?post=799&action=edit
So you need insert the post ID 799 to display the article “Advice from a Hair Stylist”.

Regards,
Eva Kemp.
Hello,
Thank you.
You can use the following code in custom.css to add a background image:
div.header-wrapper.header-type-7 {
background-image: url(http://full_path_to_your_image);
background-repeat: no-repeat;
}
Regards,
Eva Kemp.
Hello,
You need go to WooCommerce > Settings > Accounts > Enable registration on the “My Account” page (and registration form will be displayed on Sign in page).
Regards,
Eva Kemp.
Hello,
1. The problem is you didn’t set price for variable product:

2. Product gallery didn’t work because you hadn’t inserted the values for Product Thumbnails Width and Product Thumbnails Height in Theme Options > Single Product Page.
I’ve set the values and the gallery is showing now.
Please check.
Regards,
Eva Kemp.
Sorry, but Login authentication failed for FTP.
Please create custom.css file in the theme folder. Here you can watch the video tutorial how to do this.
Regards,
Eva Kemp.
Dear @zachweisman,
You can change the font color by editing the settings in Theme Options > Typography.
Please check it and let us know if you need more help.
Regards,
Eva Kemp.
Hi,
Thank you for the details.
Could you please also give us FTP credentials?
Or create custom.css file in the theme folder.
Regards,
Eva Kemp.
Hello,
Have you updated the Woocommerce plugin to the latest version?
Are you experiencing this issue with default theme too?
If so, please provide us with the admin panel credentials.
Regards,
Eva Kemp.
There is no such feature by default.
This requires additional customization in the theme files.
If you have needed skills you may modify the files in a child theme.
Our service of additional customization isn’t for free and due to a large amount of work our developers aren’t able to do it now.
Sorry and thank you for your understanding.
Regards,
Eva Kemp.
Hello @needhamgroup,
Sorry, but it would be more convenient for us if you provide your site and files to make correct improvements.
It’ll be hard to help you without FTP access. Please provide us with the credentials for FTP and wp-admin panel.
Also could you please describe in details your actions after which the load time has reduced to 0.56s?
You should send all this info in a ticket which you can create on support.8theme.com.
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
Could you please provide us with the FTP and admin panel login details?
Regards,
Eva Kemp.
Hello,
Unfortunately there is no such feature in our theme. But perhaps we’ll implement it in future.
It requires additional customization, but this service isn’t for free and due to large amount of work our developers aren’t able to do this.
Thank you for understanding.
Regards,
Eva Kemp.
This can be removed via Theme Options > Contact Form. You’ll find the block “Enter your contacts information” where you’ll be able to change the code with yours in the text mode.
Regards,
Eva Kemp.
You are welcome.
Regards,
Eva Kemp.
You are welcome.
The topic has been closed.
Regards,
Eva Kemp.
Hello @Kevin33,
You’ve been already replied in the topic you created.
Please check.
Regards,
Eva Kemp.
Hello,
Please provide us with the wp-admin panel login details to check the issue.
Regards,
Eva Kemp.
Thank you for the FTP details, but we also need access to wp-admin panel.
So please provide us with the credentials.
Regards,
Eva Kemp.
Hello,
Yes, we cleared cache and cookies and the logo is centered. Please try to clean the cache of your browser or check the site in another one. Also you may disable cache plugin if you have such installed.
Regards,
Eva Kemp.
Hello,
Is the issue the same for default theme?
I’ve checked the link you’ve inserted for google map https://www.google.com/maps/place/Breslauer+Stra%C3%9Fe+6/@51.200275,6.7143101,14z/data=!4m2!3m1!1s0x47b8b59f3eb0cf05:0x8d31b045ba003698
and the map is showing only for a couple of seconds in browser.
You’d better contact google support regarding this problem.
Thank you.
Regards,
Eva Kemp.
Hello,
Could you please provide us with FTP and admin login credentials?
Regards,
Eva Kemp.
If you mean you want to change footer, then it can be done via Widgets menu. This is also described in our documentation https://www.8theme.com/demo/docs/idstore/index.html#!/widgets > Widgets > Footer Widget Area
If that’s not what you need, please provide us with the link to see what you are talking about.
Regards,
Eva Kemp.
You are welcome.
Regards,
Eva Kemp.
Hello,
Thank you for the details.
Sorry, but I can’t see any errors on your site.
Which browser do you use? The error you’ve given is only a warning. This seems to be happening in the latest version of Chrome. Please refer to http://bugs.jquery.com/ticket/14320.
Is the error present for default theme too?
Regards,
Eva Kemp.