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Single Product page doesn’t look right

This topic has 12 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Ron

Participant

April 29, 2014 at 00:01

http://haroldfreemanjewelers.com/redesign/shop/watches/aquanaut-5167a/

Looks like there is no container for this product, the formatting is all funky.

#2283 Copied

11 Answers

Eva Kemp

Support staff

April 29, 2014 at 18:19

Hello,

Could you please provide us with the FTP and admin panel login details?

Regards,
Eva Kemp.

Please, contact administrator
for this information.

#2370 Copied

Ron

Participant

April 29, 2014 at 19:19

Hi Eva,

Thanks! Here’s the login info:

Please, contact administrator
for this information.

#2380 Copied

Eva Kemp

Support staff

April 29, 2014 at 20:14

Hi,

Thank you for the details.
Could you please also give us FTP credentials?
Or create custom.css file in the theme folder.

Regards,
Eva Kemp.

#2382 Copied

Ron

Participant

April 29, 2014 at 20:38

here’s ftp

Please, contact administrator
for this information.

#2384 Copied

Eva Kemp

Support staff

April 29, 2014 at 21:02

Sorry, but Login authentication failed for FTP.
Please create custom.css file in the theme folder. Here you can watch the video tutorial how to do this.

Regards,
Eva Kemp.

#2387 Copied

Ron

Participant

April 29, 2014 at 23:01

Ok I’ve created the custom.css file.

#2397 Copied

Eva Kemp

Support staff

April 30, 2014 at 09:23

Hello,

Sorry but in Appearance > Editor I see only default.custom.css file. Where have you created it? Please watch the tutorial how to create custom.css: http://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1
Or provide us with the correct FTP credentials to do this ourselves.

Also the problem with the page may be caused by the large image size. You can try to set the dimensions in Woocommerce settings: http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/

Regards,
Eva Kemp.

#2410 Copied

Ron

Participant

April 30, 2014 at 15:58

I thought I updated the css file yesterday – here’s the updated FTP info though:

Please, contact administrator
for this information.

#2442 Copied

Eva Kemp

Support staff

April 30, 2014 at 21:31

Hello,

The problem was you had enabled Template Debug Mode in WooCommerce > System Status > Tools tab > Template Debug Mode.
I’ve disabled it. Now the site is working fine.
Please check it.

Regards,
Eva Kemp.

#2476 Copied

Ron

Participant

April 30, 2014 at 21:44

Thank you!

#2478 Copied

Eva Kemp

Support staff

April 30, 2014 at 22:22

You are welcome.

Regards,
Eva Kemp.

#2482 Copied
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