Forum Replies Created

Viewing 30 posts - 30,841 through 30,870 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 17:50

    Hello,

    Sorry, but I can’t find any problems with the homepage.
    Could you please show us a screenshot and provide us with admin panel credentials?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 17:47

    Hello,

    As I see you are using Theme Version: 1.4.1.
    Please update it to the latest one version 2.1.
    Don’t forget to create a back up before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 17:45

    Hello,

    Unfortunately there is no such feature to add the attributes on a Visual Builder page.
    We’re very sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 17:42

    Hello,

    I’ve edited custom.css to fix the issue with products category sidebar. Please check if it’s fine now.
    According to pagination, you should contact getshopped.org support and ask them to check their plugin as the links work when you set Permalinks to default in admin panel > Settings > Permalinks.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 16:51

    Hello,

    Please rename default.custom.css file into custom.css that is located in wp-content/themes/legenda and after that reply back to us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 16:31

    Hello,

    As I understood you correctly you want to have the same style (font, color, listing) for category sidebar as on the page habitat/nouveaute/.
    If so, then please provide us with wp-admin panel credentials to assist you further.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 16:16

    Hello,

    Thank you for notification.
    We’ll take it into account and try to resolve it in the next update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 15:57

    There may be conflict between woocommerce and some other plugins.
    As I told you, you can check this by disabling the plugins one by one to find out which one is causing the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 15:49

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 15:18

    Hello,

    1. Sorry, but unfortunately there is no such feature in our theme.
    2. Regarding this question you have to contact woocommerce support. Here some links that may be interesting for you: http://www.woothemes.com/products/ordercustomer-csv-export/
    https://wordpress.org/plugins/woocommerce-exporter/
    3. Also this question belongs to woocommerce support, but you can try to use this plugin: https://wordpress.org/plugins/order-delivery-date-for-woocommerce/
    4. That is the image and can be edited using Photoshop or some other editor. The path to the image is wp-content/themes/legenda/images/black_cross.png.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 15:08

    Hello,

    Try to change the settings in Theme Options > Shop > Checkout page > Default.
    Also you can try disabling plugins one by one as some of them may conflict with woocommerce.

    After that reply back to us.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 14:10

    Hello,

    The error has been fixed. Please check your site now and clear the browser cache before.
    You had to change settings in admin panel > Settings > General > Membership and mark Anyone can register.
    That is described in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/registration_page

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:38

    Hello @fredsarran,

    The new release will be produced at the end of the week.
    So it’ll be available for download very soon.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:34

    Hello,

    Please provide us with the link where that error is displaying.
    And provide us with admin panel and FTP credentials too in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:28

    Hello,

    Could you please clarify where you’re trying to register?
    Please provide us with the link to that page and admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:26

    You’re always welcome.

    Best regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:20

    Hello,

    You’re welcome.
    That’s good you’re learning, because to learn something new is always interesting.

    Good luck!
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:16

    Ok. If you have any questions don’t hesitate to contact us.

    Best regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 13:15

    Unfortunately I’m still unable to log in getting the error “Login incorrect”.
    Can you log in with the details you’ve provided for wordpress admin panel? Perhaps you have restricted access?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 11:39

    Hello,

    Sorry but this requires additional customization of the theme files. The images are displayed on the home page as there is a widget for Homepage sidebar area in Appearance > Widgets.
    Unfortunately our developers aren’t able to assist on additional customization due a large amount of work.

    Please take our apologies.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 11:30

    Hello,

    Have you followed the instruction described in our documentation https://www.8theme.com/demo/docs/idstore/index.html#!/installation ?
    If you still have problems with the theme installation our specialists will assist you.
    Please have a look at our additional services: https://www.8theme.com/our-installation-service/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 11:24

    Hello,

    Our search form works with the code <?php echo etheme_search(array()); ?>, which you can find in header.php. But you should ask the plugin author how and where to insert the code you’ve provided.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 11:21

    Hello,

    You are welcome.
    Besides you’ve translated our themes files, you also need to translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages. The file should be woocommerce-fr_FR.po. Make the changes to it too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 11:18

    Hello,

    I’ve disabled the plugin “404 Redirection” and the page started showing “Not found” error. I recommend you to contact woocommerce support regarding this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 10:54

    Hello,

    Unfortunately text element in VC isn’t workable for now. The update should be released this week. You wont’ need to wait much time.

    Again we’re very sorry for these troubles.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 10:30

    Hello,

    Sorry, but the logins are incorrect.
    Please check them and reply back to us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 10:27

    Hello,

    You can remove it when editing Product page. At the bottom you’ll find “Title for custom tab” field where you can remove the text. Or also it can be removed in Theme Options > Single Product Page > Custom Tab Title.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 10:21

    Hello,

    Please try to disable sidebar in Theme Options > Product Page Layout > Sidebar > “Off”. But sidebar will be disabled on category pages too. If you want to leave products only you need create a page without sidebar and just add a shortcode for categories display: [product_categories parent="0" number="9"] and add that page into menu in Appearance > Menu.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 10:12

    Hello,

    1. Please provide us with link where you want to remove the product category and admin panel credentials in Private Content.

    2. Our documentation has an instruction how to create different types of menu: https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu > Menu types

    3. Unfortunately there’s no such feature to remove one button, only all filters can be removed.

    4. To add recent projects of Portfolio you can use Posts Slider element in Visual Composer. In Post types section select “etheme_portfolio”; Order by “date”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2014 at 09:37

    Hello,

    Sorry but I don’t see that error in Woocommerce system status. You don’t need move any files.
    If you have questions regarding woocommerce plugin update process, you can refer to woocommerce documentation http://docs.woothemes.com/document/upgrade-instructions/ or their support.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 30,841 through 30,870 (of 31,366 total)
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