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Woocommerce plugin gone on update to 2.1.8

This topic has 30 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

kimrog

Participant

May 1, 2014 at 00:06

Hi, Running Legenda 2.1 and WordPress 3.9. When updating from woocommerce 2.1.5 to woocommerce 2.1.8, woocommerce dissapeared from the plugin list in admin panel and no products is shown on the webpage. Please, help! Regards Kim.

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29 Answers

Eva Kemp

Support staff

May 1, 2014 at 07:28

Hello,

Please create a database and theme files backup. Delete the woocommerce folder, then upload it again on the plugin folder via FTP. Try to activate the woocommerce plugin again.
If the problem persists provide us with FTP and wp-admin panel credentials.

Regards,
Eva Kemp.

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kimrog

Participant

May 2, 2014 at 17:33

Hello,
I have tried but cannot seem to get it to work. Updating to woocommerce 2.1.8 made everything in the woocommerce plugin folder disappear. I have therefore installed 2.1.7.
For some reason the woocommerce plugin appears two times in the plugin folder.
I think the page is also running really slow. When activating the aelia woocommerce currency switcher it does not appear in the widget list as it used to. The visual composer is also not working as it should. Think I have some issues here I really need help to resolve.
Kind regards
Kim

Please, contact administrator
for this information.

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kimrog

Participant

May 2, 2014 at 17:49

Here is the ftp.
Hope you can help me with this quite soon.
Kind regards
Kim

Please, contact administrator
for this information.

#2535 Copied

Eva Kemp

Support staff

May 2, 2014 at 22:20

Hello,

There is a bug with VC in our theme which will be fixed in the next update. We’re very sorry for this.
According to Woocommerce plugin, do you have the same problem with the default theme too?
If so, then you have to contact woocommerce support as we provide help only to the issues strictly related to our theme.
Thank you for understanding.

Regards,
Eva Kemp.

#2554 Copied

kimrog

Participant

May 2, 2014 at 23:07

Hi,
Have you had a look at the issue using the login information I provided?
Reading the comments on themeforest discussion regarding Legenda, “yandao” asked if it was compatible with woocommerce 2.1.8, and the reply from 8theme was: yes, our theme is compatible with the latest woocommerce version. It clearly wasn´t. When I updated the woocommerce everything inside the woocommerce folder was lost.
I would appreciate if you could have a look at the issues I have described.
Kind regards
Kim

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kimrog

Participant

May 2, 2014 at 23:14

Hi,
Please have a look at the Portfolio as well http://www.jumina-shop.com/portfolio/
When I created it it looked fine but It has been like this since the first update of Legenda.
Kind regards
Kim

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Eva Kemp

Support staff

May 3, 2014 at 11:48

Hello,

As I see you’re using Legenda version 1.0.0. Now we’ve already got the latest version 2.1. We recommend you to update the theme to the latest version but don’t forget to create a backup of the files and database. Please do this and let us know if the issue persists after update.

Regards,
Eva Kemp.

#2574 Copied

kimrog

Participant

May 3, 2014 at 11:52

Hello,
It is the child theme I have just called 1.0.0. I have updated the Legenda theme to 2.1 about one week ago. The issues are still the same as described before.

Regards
Kim

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kimrog

Participant

May 5, 2014 at 07:43

Hello,
Please give me support on the issues described before. None is fixed yet. You have the login information you need, both to admin and ftp.
Regards
Kim

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Olga Barlow

Support staff

May 5, 2014 at 15:58

Hello,
Please, enable default theme, update your WooCommerce plugin to version 2.1.8 and in your wp-content/plugins folder should be only one woocommerce folder and only one woocommerce plugin in backend, after that activate our theme.
Then reply back with list of issues that will be present after this actions.

Regards,
Olga Barlow

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kimrog

Participant

May 6, 2014 at 09:36

Hello,
I can not activate the woocommerce 2.1.8 plugin. When I try i get the following message that “plugin can not be activated because it triggered a fatal error.” Please help.
Regards Kim

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kimrog

Participant

May 6, 2014 at 09:40

The error: Parse error: syntax error, unexpected $end in /customers/0/3/a/jumina-shop.com/httpd.www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 132

Kim

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Eva Kemp

Support staff

May 6, 2014 at 14:47

Hello,

You should contact woocommerce support regarding this issue and ask them for help with plugin installation.
After that we’ll assist you on the issues that are referred to our theme.

Regards,
Eva Kemp.

#2829 Copied

kimrog

Participant

May 6, 2014 at 15:12

Hello,
1.Woocoomerce 2.1.8 is installed. When activating the Legenda child theme again i get this notice about woocommerce and pages like cart and checkout won´t display, just the 404-page shows up. Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details. Please help me with this.
2. The portfolio in your theme turned out messy after the first Legenda update about a month ago. It first looked good, but not now -> http://www.jumina-shop.com/portfolio/ Please help with this.
Thank you
Regards
Kim

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Eva Kemp

Support staff

May 6, 2014 at 15:57

Hello,

The error has fixed.
As I see you haven’t set pages for Cart and Checkout in admin panel > Woocommerce > Settings > “Checkout” tab > “Checkout Pages” block.

There is a bug with the link of portfolio page. It should be named something else but not “portfolio”.
I’ve changed the link to your portfolio page to http://www.jumina-shop.com/our-portfolio/
Please check the site now.

Regards,
Eva Kemp.

#2849 Copied

kimrog

Participant

May 6, 2014 at 19:01

Hello,
Number 2 has been fixed I realized now, Thank you!
Number 1 is still a problem. I do not get “cart” in the drop down menu in woocommerce-settings-checkout.
Regards
Kim

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kimrog

Participant

May 6, 2014 at 19:02

Hello,
Thank you for fixing the portfolio issue.
I still have problems with the cart. I do not get “cart” in the drop down menu in woocommerce-settings-checkout. Would be grateful if you could look into it.
Kind regards
Kim

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Eva Kemp

Support staff

May 6, 2014 at 19:48

You need create the page Cart in admin panel > Pages and the shortcode into there: [woocommerce_cart]
Please refer to woocommerce documentation:
http://docs.woothemes.com/document/woocommerce-shortcodes/

Regards,
Eva Kemp.

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kimrog

Participant

May 6, 2014 at 20:34

The cart page is now ok, but it is not working with checkout->pay.
Regards,
Kim

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kimrog

Participant

May 6, 2014 at 20:48

When you are logged in to the site please have a look at the woocommerce – system status. Could it have something to do with the “Template overrides” listed at the bottom of the system status page?
Kind regards
Kim

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Eva Kemp

Support staff

May 6, 2014 at 20:51

You inserted the wrong code into Checkout page. It should be [woocommerce_checkout] .
Please check it now.

Regards,
Eva Kemp.

#2894 Copied

kimrog

Participant

May 6, 2014 at 21:15

Thank you Eva!
The same happens on the My account page, it only shows a 404-page. Will try to fix this myself.
What about my question earlier: When you are logged in to the site please have a look at the woocommerce – system status. Could it have something to do with the “Template overrides” listed at the bottom of the system status page?
Shall i copy the files listed from the woocommerce plugin and paste them into where they belong under /wp-content/themes/legenda/woocommerce ?

Could you advise me how to do the update the next time, so i don´t have to do this all over again?
Thank you again!
Kind regards
Kim

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Eva Kemp

Support staff

May 7, 2014 at 09:37

Hello,

Sorry but I don’t see that error in Woocommerce system status. You don’t need move any files.
If you have questions regarding woocommerce plugin update process, you can refer to woocommerce documentation http://docs.woothemes.com/document/upgrade-instructions/ or their support.

Regards,
Eva Kemp.

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kimrog

Participant

May 7, 2014 at 12:32

Ok,
Thank you for helping out and Great Support Eva,

Kind regards
Kim

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Eva Kemp

Support staff

May 7, 2014 at 13:26

You’re always welcome.

Best regards,
Eva Kemp.

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kimrog

Participant

May 8, 2014 at 00:47

Hello again,
When pressing the sign in button on top right of page it directs to a 404-page.
Could you please help with this?

Kind regards
Kim

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Eva Kemp

Support staff

May 8, 2014 at 13:22

Hello,

You had removed “My Account” page which is used to redirect users to when Sign in button clicked.
I’ve restored this page and the link is working fine now. Please check.

Regards,
Eva Kemp.

#3080 Copied

kimrog

Participant

May 8, 2014 at 13:33

Hello,

Thank you Eva, I can confirm it is working fine!

Kind regards
Kim

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Eva Kemp

Support staff

May 8, 2014 at 14:07

Hello,

You are welcome.

If you have any questions feel free to ask us.

Regards,
Eva Kemp.

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