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Viewing 30 posts - 30,781 through 30,810 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 21:38

    Hello,

    Sorry, but that form is related to woocommerce settings. You may refer to their documentation: http://docs.woothemes.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/ or contact woocommerce support and describe your request.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 21:30

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 20:17

    Hello @fernandoyada,

    Have you removed the wpbakery folder from wp-content/themes/legenda as described in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade ?
    Please read the text in red carefully.

    If it doesn’t help please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 20:15

    Hello,

    Have you removed the wpbakery folder from wp-content/themes/legenda as described in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade ?
    Please read the text in red carefully.

    If it doesn’t help please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 20:09

    The reason it didn’t work was that you didn’t tick “Enable Custom CSS file” in Blanco Theme Settings. I’ve set the width 1024px in custom.css.
    Please check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 19:58

    We’ve made some modifications and the site should work fine in responsive mode.
    Please check and activate the plugins you had enabled before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 19:09

    Hello,

    Unfortunately there is no such option in the theme settings. This requires additional customization of the theme files. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 19:07

    The dimensions are: 12 × 12.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:52

    Sorry, but you didn’t give us the site name.
    By the way we also need wp-admin panel credentials.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:50

    Hello,

    I’ve installed VC plugin via FTP.
    It’s activated now. Please check.
    Please read the documentation carefully how to use new VC: https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:30

    Hello,

    Thank you for contacting us.
    If there are any questions don’t hesitate to ask us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:29

    Hello,

    You can write in custom.css the following code:

    .wrapper-boxed .containerInner {
        width: 1200px !important;
    }

    Or change Site Layout to wide in Blanco Theme Settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:21

    Hello,

    We’ve updated Revolution Slider for you and fixed the issue with responsiveness.
    Please check if everything is ok.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:17

    Hello,

    Could you please provide us with FTP and admin panel credentials in Private Content?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:13

    Hello,

    You can change image dimensions in Theme Options > Product Page Layout > Product Images Width and Product Images Height.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 18:08

    Hello,

    Try to add the following code in custom.css file:

    .fixed-header-area .fixed-header .logo-with-menu {
        display: table-cell !important; }

    At this link you can watch how to create custom.css.
    If the problem persists please provide us with FTP and admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 17:45

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 17:44

    Hello,

    Sorry for a long delay.
    Regarding this screenshot: http://vfl.ru/fotos/a4e820f25054389.html
    You need set bigger value for images height in Theme Options > Shop > Product Sliders Height.
    Regarding this one http://vfl.ru/fotos/bf3366425054388.html:
    You need add the following code in custom.css file:

    @media (min-width: 480px) and (max-width: 767px){
        div.span4.product-category{
            width: 50%;
        }
    }

    And this one http://vfl.ru/fotos/27df9c7d5054387.html:
    You’re using some additional plugin which shows products or product categories. And there is no responsive features for the classes of that plugin. So, you need to create css style for media queries for the plugin and its classes or you can use woocommerce standard shortcodes: http://docs.woothemes.com/document/woocommerce-shortcodes/

    Also we’ve create a home page on your site as there was some mess with the display.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 17:30

    Hello,

    Thank you for the credentials.
    I’ve made changes in custom.css. Please check the menu now. Is it displayed properly?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 17:13

    Hello,

    Please refer to our documentation https://www.8theme.com/demo/docs/blanco/index.html#!/blanco_shortcodes > Blanco Shortcodes.
    Please note if you’re using Woocommerce shortcodes you need to insert prefix “etheme_” before shortcode words. For example: [etheme_product_category category=” “] (that’s described in the documentation).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 17:03

    Hello,

    I’ve just checked the link you provided in Firefox browser and social media icons are displayed there.
    Please try to clear the cache of your browser and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 16:14

    You’re welcome.
    Thank you for such kind words!
    Have a nice day!

    Best regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 16:09

    Hello,

    Please rename default.custom.css file into custom.css to be able to make changes for page styles. As I see you’ve renamed it back to default.custom.css.

    Looking forward hearing from you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 16:01

    Hello,

    Yes, you see the cached page.
    Here is a screenshot of the page from my side:
    Site

    Please try to check it with some other browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 15:53

    Hello,

    Sorry for a long delay.
    Have you made any changes in the theme files? The problem is you don’t have slider workable and that’s causing the issue on a mobile device.
    If you’ve done some modifications, then you should revert back the original settings or move them into a child theme. You don’t need modify the files of the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 15:05

    Hello,

    Could you please provide us with the site name with custom menu set in Private Content?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 14:59

    Ok, we’ll try to do our best.
    Thank you for suggestion.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 14:56

    Hello,

    Please check wp-config.php if cache is enabled there. Also check if there is some folder “cache” in wp-content directory. If it exists you should remove it.
    You don’t have to edit custom.css file. All changes set there are correct. You see the wrong page style because of the cache.
    So, disable this function and try again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 14:52

    Hello,

    The new release is already available. You can download it.
    Please read carefully the instruction https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade, especially the text in red.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 8, 2014 at 14:46

    Hello,

    Unfortunately it can’t be done with the current Brand filter widget. You can select only dropdown option.
    We’ll take it into account and perhaps such function will be available in some of updates.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 30,781 through 30,810 (of 31,366 total)
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