Single Product pages are a mess - by lexiecouture

This topic has 24 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

  • Avatar: lexiecouture
    lexiecouture
    Participant
    May 5, 2014 at 21:41

    Hello my product pages all of the sudden displays large photos, and the pages are jumbled looking instead of looking like a neat product page with a photo and description thats boxed beside the photo, the way they looked before. I’ve even tried to deleting photos from the product pages or altering wording and such and the page won’t change. Can any one help me ?

    Please, contact administrator
    for this information.
    23 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 6, 2014 at 13:57

    Hello,

    Could you please provide us with the credentials to wp-admin panel?

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 6, 2014 at 15:38

    Hello its

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 6, 2014 at 16:09

    Hello,

    As I see you have theme version 1.5 and the new one is 2.1. Please update the theme to the latest version. Here you can see the tutorial how to update theme.
    If it doesn’t resolve the problem please let us know.

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 6, 2014 at 16:11

    Ive been trying to update the them the past few days, Ive tried 4 times from the dashboard and from the ftp but it keeps saying the style sheet is missing 🙁

    Avatar: Eva
    Eva Kemp
    Support staff
    May 6, 2014 at 19:05

    Have you made any changes to the theme files?
    Please upload the archive with the latest theme version and we’ll try to update it for you.
    Also don’t forget to create a back up of files and database before.

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 6, 2014 at 19:07

    No I haven’t made any changes, just about an hour ago I tried uploading the archive of the theme files, and I went and looked at the themes from the dashboard and it doesn’t show anything new

    Avatar: Eva
    Eva Kemp
    Support staff
    May 6, 2014 at 19:46

    Has the archive been uploaded into the theme folder? Do you see it via FTP?
    Please provide us FTP login information to check it from our side.

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 6, 2014 at 19:48

    IM not sure I see an archive file?

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 6, 2014 at 20:33

    Which folder have you uploaded it to? The archive should be Legenda_v2.1.zip.
    If you have problems with uploading you should ask your host for assistance.

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 8, 2014 at 18:24

    I was finally able to get the new theme uploaded but now it won’t instal the visual composer it keeps saying this :

    The plugin does not have a valid header.
    Downloading install package from https://www.jadorelexiecouture.com/wp-content/themes/legenda 2/framework/plugins/js_composer.zip…

    Download failed. Internal Server Error

    Avatar: Eva
    Eva Kemp
    Support staff
    May 8, 2014 at 18:50

    Hello,

    I’ve installed VC plugin via FTP.
    It’s activated now. Please check.
    Please read the documentation carefully how to use new VC: https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Eva Kemp.

    Avatar: lexiecouture
    lexiecouture
    Participant
    May 9, 2014 at 03:06

    Thank you so much for your help!!! I have one last question! Since the theme updated, I have this large blank white space on the bottom of the homepage beneath the social media icons, is there any way to remove that?

    Avatar: Eva
    Eva Kemp
    Support staff
    May 9, 2014 at 16:43

    Hello,

    Please add the following code into custom.css file:

    html {overflow: hidden;}

    Here you can watch how to create custom.css.

    Regards,
    Eva Kemp.

    Avatar: Lucaso
    Lucaso
    Participant
    May 10, 2014 at 20:53

    Hi! I had the same problem as lexiecouture. But I installed it manually via FTP. It works, but I need to activate the plugin now. How can I do it?
    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    May 11, 2014 at 21:20

    Hello @Lucaso,

    To activate a plugin go to Plugins > Installed plugins in admin panel and find the plugin you need to enable, click “Activate” and that’s it.

    Regards,
    Eva Kemp.

    Avatar: Lucaso
    Lucaso
    Participant
    May 12, 2014 at 20:55

    Yep, I did it. But I need license key to activate this plugin (JS Composer?)

    Avatar: Eva
    Eva Kemp
    Support staff
    May 13, 2014 at 12:49

    Hello,

    Have you installed the plugin of the latest version or the one that was provided with our theme in the archive?

    Regards,
    Eva Kemp.

    Avatar: Lucaso
    Lucaso
    Participant
    May 13, 2014 at 18:37

    Hi, I installed the version that came with the theme.
    Thanks, Lucas

    Avatar: Eva
    Eva Kemp
    Support staff
    May 13, 2014 at 18:49

    Hello,

    Could you please provide us with FTP and admin panel credentials in Private Content to check the issue?

    Regards,
    Eva Kemp.

  • 1 2
    Viewing 20 results - 1 through 20 (of 24 total)

The issue related to '‘Single Product pages are a mess’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.