Bagwani

Hello Team,

I hope you are well, You’ve done something different here. What I wanted was a popup that appears automatically on a website after 5-10 seconds of scrolling or waiting, not a newsletter.

For example, the popup would show a message offering an extra 5% off on the first purchase. I sent you a reference website and a video to help you understand what I need.

Please create an automatic popup like that.
Please delete what you’ve made, as it’s not what I need.

As you see on this website, when a user visits the site, a popup appears automatically after 3-4 seconds offering a discount on the first order. After entering a number, the next slide shows a coupon code. I need a similar popup. I will provide the image, and you can let me know the size required for both mobile and desktop versions.

Please help me create this kind of popup. Do we need to use a theme function or install a third-party plugin for this? Please guide me on how to create this popup.

Pls, check the Private area & reference video.

If creating a popup with a number field is not possible, a simple image-based popup would work as well. In this case, I’ll include the coupon code in the image itself and the popup will instruct users to use that code for a discount.

Please review this and let me know the image sizes you need for both mobile and desktop versions. I’ll create the images accordingly. Alternatively, you can make a sample popup with any image, and I will update the image with the coupon code later.

Regards,
BAGWANI

Hello @Rose Tyler

Thanks for the update & information.

Next time I’ll update the theme myself by following the same steps as you did in the video you sent.

Regards,
BAGWANI

Hey guys,

Thank you very much for updating the video.

However, one of my users noticed that while the video appears fine on the desktop version, it is slightly cut off on the mobile version.

Could you please check why this is happening? It might be due to a difference in margin or padding.

If you could look into this and update it, I would greatly appreciate it.
Thanking You in Advance.

Regards,
BAGWANI

Hey Team,

I noticed that you updated the Xstore Core plugin normally and then went to the Xstore theme to click the “Update Now” option to update it. Is updating the theme really that simple?

Also, I saw that after updating the theme, you unregistered the theme’s purchase code and then re-registered it. Why was this necessary? Do I need to do this every time after an update?

Could you please provide some information on these two points so I can update the theme myself next time?

1. Is it sufficient to update the theme by following the two steps you did (updating the plugin and then updating the theme) to ensure the theme updates successfully without faults or errors?

2. Do I need to unregister and re-register the purchase code after each update, or is this just a one-time requirement?

Thank you for your help!

If there’s anything else I might be missing or if there are additional steps I should be aware of, please let me know.

Regards,
BAGWANI

Hello team,

As you mentioned, I have uploaded the video to the media gallery in WEBM format.

Could you please check it and proceed with the next steps?

Thank you in Advance.

Regards,
BAGWANI

Dear Team,

Sir, please tell me one thing, if these two options are already disabled in the “wp code plugin” and you are now saying to disable the Ajaxify option as well, then what’s the benefit of activating this plugin?

I have a small request, could you please take a look and see if making a slight change to your code could improve the website?
Please sir…….

One more thing, Over the past 10-12 days, I’ve been facing an issue where whenever I make any changes like image or font color on the website, they reflect on the frontend after two days.

However, purging the cache should make them update instantly. I kindly request you to check these codes or something else and make necessary modifications if needed so that this problem does not persist on the website.

For example, I’m sending you this screenshot. You can see on the shop page I’ve added this image, and it’s showing perfectly here. But if you go and check it on the frontend, the image is not showing there at all, even though it’s been over 2 hours since I uploaded it. I’ve already purged the cache, but still no change.

Please, sir, it’s a small request.

Regards,
BAGWANI

Hey Team,

Please make sure that this video auto-starts when a user visits, meaning it should start playing automatically without the user having to click on it.

The user should not immediately realize it’s a YouTube video but think it’s naturally part of the website. I mean the user shouldn’t have to turn it on; it should just start on its own.

Could you please set it up like this? This would really help me out. Please make this happen. Your assistance would be greatly appreciated.

Regards,
BAGWANI

Hello Dear,

I’m sorry sir, but Please look at the main slider on the homepage. I created the images for it with the exact dimensions specified in your theme slider, but while these images display perfectly on both desktop and mobile versions in the theme demo version, but on another mobile, the images I’ve added appear cut off halfway. I even asked you to check it yourself to see that the desktop version displays perfectly, but not on mobile.

Now I am requesting you to remove all slider and instead place a video at the top. This video is already published on YouTube, and we want to replace the slider with this video because the slider is not working well in both versions (desktop and mobile), causing a poor user experience. I will send you the embedded video code and the video link in private content for you to review. Please check it and let me know if it looks suitable for the website. Your help will be greatly appreciated. Thank you.

Pls, It’s a request, to look at this matter again.

Regards,
BAGWANI

Dear Sir,

Sir, I understand everything you’re saying, but I think there might be a misunderstanding. I’m simply saying that I can activate the plugin myself, but you mentioned there might be errors in the code affecting the website’s speed. So, all I’m requesting is for you to please take a look at those codes and modify them with your technical expertise so that the website’s speed remains excellent.

-You are a technical expert.
-You have professional skills in this field.
-You are the developer of this theme.
-You have more knowledge about this than I do.

So, I’m just asking that you please take a moment to review those codes and make the necessary modifications so that there are no issues with the website. It’s a small request, sir. Please consider helping me with this. Your technical knowledge can greatly enhance this website. Please, sir, it’s a small request to you to modify the codes and activate the plugin so that the website runs as smoothly as before.

I am waiting for your positive answer.

Thanking You in Advance.

Regards,
BAGWANI

Hi Team,

I hope this message finds you well. Based on your expertise and technical knowledge in this field, I kindly request you review the codes in the plugin. If you find it appropriate, please make the necessary adjustments to enhance website speed and performance. Your insights and adjustments would be greatly appreciated.

I understand that activating a plugin is not overly complicated, and I could do it myself. However, I refrained from doing so because you mentioned that this plugin was deactivated by our developer. Hence, I would appreciate it if you could review the codes and make necessary changes to improve the website’s performance.

Thank you for your assistance. I look forward to your prompt response.

Regards,
BAGWANI

Hello Team,

Ohk, So According to you what is the desired width…
which is perfectly fit on desktop & mobile versions.

Regards,
BAGWANI

Dear Team,

As I can see in the screenshot that you sent, it clearly states that if I make changes like disabling the container option, all my work related to containers will be lost and cannot be recovered. So, it’s not advisable to do that. Therefore, I think we should leave things as they are. If the container is functioning well, let’s continue using it for container-related tasks.

On another note, as per your suggestion earlier, I’m sending you a screenshot of an image along with its URL from a private content area.

Please take a look and adjust its size to full width within the container, or however you think is appropriate.

It’s up to you.

Your help would be greatly appreciated if you could assist with this.

Regards,
BAGWANI

Hey Team,

I understand what you’re saying. Now, please look into this: when you deactivated this plugin, all the codes disappeared, and the website’s speed slowed down significantly.

I’m sending you screenshots to see where the website’s performance, which was above 90, dropped below 30 again, and the load time went from 2-3 seconds to 18-20 seconds. It feels like we’re back to square one.

Please take a look at this and use your technical expertise to fix it. It’s a small request…

if this continues, users might leave the website without making any purchases.
Please review this and resolve it.

Your help would be greatly appreciated.

“Moreover, my backend has also become slow again, and the same issues are affecting backend operations as well. Please take a look at this once. This is my request to you.”

Regards,
BAGWANI

Hey Guys,

I just noticed that you’ve deactivated this WordPress plugin. What’s the reason for this?

You mentioned earlier that it would significantly improve the website’s speed. Why did you deactivate it?

Pls let me know the reason behind that..

Are you making any updates or changes to the website which led you to deactivate it?

Thanking You to understand.

Regards,
BAGWANI

Hello Team,

See, what happened after applying all the patches. The picture is not showing on the shop page.

Both on mobile and laptop versions.
Please help me with this.

Thank you,
BAGWANI