Bagwani

Dear Jack Brother,

Thank you very much, brother, for fixing that issue. I sincerely appreciate your help.

Now, I’ve noticed that when I check my plugins, there are two Xstore Core plugins showing: one is active, and the other is inactive. Could you please delete the unnecessary or useless ones to avoid any conflicts and potential issues?

Also, there’s an option to update the theme. How can I safely update it without losing any data or having the default data overwrite my theme? Could you please update the theme for me and also create a video tutorial for future reference? This way, I can update my theme properly without encountering any errors.

Your help will be greatly appreciated.

Thank you so much once again from the bottom of my heart.

Regards,
BAGWANI

Dear Support Team,

I hope this message finds you well. I am writing to urgently request assistance with resolving an issue that has been affecting my website. I have already shared this issue with our hosting provider, and they have identified it as the same error you previously mentioned.

Unfortunately, I lack technical expertise in troubleshooting such issues. I have not made any recent theme updates or changes myself. However, a representative from your team(named- Rose Tyler) requested and accessed my Cpanel a couple of days ago and made some modifications. (The modification from his side – In the meantime, we will disable the problematic control panel tab to prevent further issues.) Since then, I have been experiencing this particular problem. then after he said that you pls upgrade your php version & I do that…

I urgently need your help to resolve this issue and get my website live. I have already faced considerable delays, and I cannot afford any further setbacks. Could you please investigate the error promptly?

For your reference, I have granted access to both my WordPress dashboard and Cpanel. Kindly examine the situation and provide me with a quick resolution.

Thank you very much for your prompt attention to this matter. I look forward to your earliest response.

Regards,
BAGWANI

Dear Xstore Theme,

I hope this message finds you well. I want to clarify that I have not made any changes to the “white label premium plugin” mentioned earlier, neither in the past nor recently. My only action was installing your theme; apart from that, there have been no modifications.

Regarding the admin access you mentioned, I have full access using the same email and credentials that I have been using for years to work with this website. I have granted you full admin access as well (wordpress dashboard and Cpanel also) & . Could you please utilize this access to promptly resolve the issue?

It appears there may be an issue with your theme, which could be causing these problems. If there is a bug or similar issue arising from there, I suggest updating the theme (however, please note that during the update, I do not want any data loss nor do I want your old data to disappear, I have been working hard for the 20-22days )

Please resolve this ASAP.

I am eagerly waiting to launching my website 

Thanking You.

Regards,
BAGWANI

Hello Guys,
What is this…??

I am waiting for your answer…
Not answer the positive answer & the final solution..

Please REPLY Guys,
We are already late .

Dear Team,

What you said is fine, but I just spoke to my hosting provider about this issue, and they said everything is okay on their end. They advised me to contact my theme provider because this error is a bug in the theme.

They suggested updating the theme to fix these bugs. I am also sharing their message with you.

Please update the theme so these bugs can be resolved.

Message from Hosting service provider –
“Dear Customer,
As per the error the issue with your theme file, please correct it or upload the updated theme file.
Thank you!”

Now please Update this.

Thanking You.

I received the same error that you sent a screenshot of while working on the theme. To fix it, I deleted my Chrome cache file. I don’t understand the problem because I am not a technical person and don’t have much technical knowledge.

You asked if I made any changes to the theme, but no, I am only working on my website using “edit with Elementor.”

Please tell me what I should do next according to you. What about the “fae sales booster” codes I sent you? They have not been updated yet. I have given you full access to the control panel as you requested.

Please do your best to fix it for me.

It’s urgent sir, please try to understand.

Regards,
BAGWANI

Dear Xstore Theme Team,

I hope this message finds you well. I am writing to express my deep concern regarding the current issues with my website and to urgently request your assistance in resolving them.

Firstly, I provided FTP access promptly upon request, yet I have not received a response from your team for the past two days. This delay has already caused significant setbacks in launching my website on time.

Secondly, there is a critical performance issue with your theme. It is operating unbearably slow, significantly impeding my ability to work efficiently. Tasks that should take 5-10 minutes are taking up to 2 hours due to this theme glitch. The sluggishness is unprecedented and far exceeds reasonable expectations for website performance.

I kindly urge you to prioritize these issues and provide a swift resolution. The delayed launch of my website is causing considerable frustration and financial implications. Please treat this matter with the utmost urgency, as I need to bring my website live without any further delay.

Looking forward to your prompt action and resolution.

Best regards,
BAGWANI

You made some changes, and now my lower-listed products are showing up twice at the top. What did you do? Please fix this issue as soon as possible.

This doesn’t look good, which is why I wanted to change it. Please take a look yourself. When I am clicking on a category at the top, why are the same products showing below? It should display the products specific to that category. This is not user-friendly. The top categories were created so that when someone opens a particular category, only those products should appear. Showing the same products twice is not helpful.

I have seen the video that you have shared with us, thanking you for this help.
But, I can see that in the video you’re also facing the same problem of speed or effectiveness that I shared with you earlier. Please try to improve the effectiveness and smoothness of the website theme for both.
Thankyou

Ok, thanks for helping us team.

Hello team, please excuse. I have to work on the main theme for the last 20 days and now you’re saying to work on the child theme, so it is not possible. Please suggest some other option for updating, because I will not do this what you have said.

Second, let me chat with the Hostinger team then will update you.
Thank you

You can see the screenshot. The products are not hidden from the mobile version but still they cant be visible. Also please take a look at the gap between the title page and the banner. Please check
Thank you

I understand, but the content of the accordion appears the same on all products, so how this will be correct? Please help me with that.