Page 17 – 8theme.com

Forum Replies Created

Viewing 30 posts - 481 through 510 (of 843 total)

← 1 2 3 … 16 17 18 … 27 28 29 →

Awais Ahmed

Participant

August 4, 2022 at 05:50

Hello, @RenklerDesgin,

Can you please share your site WP Admin and Cpanel Login details in the below-listed format, in the private content area of this topic, and also let me know which Demo and with which page builder (Elementor, WP Bakery) you want to Import so that I’ll import it on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#331012 Copied In reply to: Importing Demo get stuck – cant import any demo

Awais Ahmed

Participant

August 4, 2022 at 05:33

Hello, @Amy V,

Thanks for using our Theme.

Sorry for the inconvenience but can you please share your Correct/Valid WP-ADMIN Login details in the below-listed format in the private area in which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Your provided Login details are not Valid to see the screenshot here: https://postimg.cc/xcM9mRqR

Regards 8Themes Team.

#331010 Copied In reply to: Single product page – product title color not changing

Awais Ahmed

Participant

August 3, 2022 at 08:43

Hello, @antonia,

1) Actually, in the document we added 4 columns just for an example to understand how to set the mega menu nothing else. You can set the columns as per your need based on the menu items you have.

2) Issue resolved now kindly check back to your site after clearing the browser cache. See this image to know how I fix it and the result appears now: https://postimg.cc/zHGWGLK0

Regards 8Themes Team.

#330952 Copied In reply to: Mega Menu created with Static Blocks does not allow scrolling

Awais Ahmed

Participant

August 3, 2022 at 07:57

Hello, @shomali,

There could be one of the reasons listed below for your issue.

1. CDN, I can see you have the active CDN on your site, It is basically the server-side cache, so you have to first flush the CDN from your server and then disable it for a while till you are in the development process and then check back your site after clearing the browser cache.

2. The issue could be because of the Multiple headers, you have to check it on your site that if you are using the Multiple Header, you have to set the condition accordingly.

For using multiple headers Watch the video here: https://www.youtube.com/watch?v=BpeXfzNwkOc

3. OR the issue could be because of any third-party plugin conflict, Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

And if the issue will still persist then please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#330947 Copied In reply to: HeaderBuilder problem its not responsive

Awais Ahmed

Participant

August 3, 2022 at 07:38

Hello, @SC,

1-Your issue has been solved please check back to your site after clearing the browser cache, actually, you did not set the image use like “image” from that particular menu item, I have chosen it as shown in this screenshot, and it worked: https://postimg.cc/rKx7Psgx

Resulting: https://postimg.cc/BPWMT5ry

2- I made a detailed video for you kindly watch it complete to know how to set or modify the sub-menu: https://streamable.com/yeyl88

3- Your issue is resolved now, kindly check back to your site after clearing the browser cache. See the image to know how I fix it and the result now: https://postimg.cc/K4bWgJb0

4- Your issue is resolved now, kindly check back to your site after clearing the browser cache. See the image to know how I fix it and the result now: https://postimg.cc/Jt9GqDTY

5- Issue resolved now the changes will appear to see the image: https://postimg.cc/PpVKczLw

6- Please watch this video I changed the background of the category you want https://streamable.com/2rware you can only change the styling of the page using this method.

Regards 8Themes Team.

#330942 Copied In reply to: Customize a category in colors and other elements

Awais Ahmed

Participant

August 3, 2022 at 07:11

Hello, @Ruth89,

Actually, the product rating is coming and handled by the WooCommerce plugin in order to set the rating option on your site, make sure that you have set the settings of product reviews from the WooCommerce settings. To know more about it how to enable this and how it works here is a complete article on it: https://themeisle.com/blog/customer-reviews-for-woocommerce/

You can check the Yoast SEO plugin article as well: https://yoast.com/help/aggregaterating-review-offer-required/

Regards 8Themes Team.

#330940 Copied In reply to: Best Review plugin/system for Aggregated ratings in Xstore Niche Market 3?

Awais Ahmed

Participant

August 3, 2022 at 07:07

Hello, @Reggie,

Thanks for using our Theme.

It is a cache issue nothing else the banner works fine, please watch this video: https://streamable.com/f2zkza
Please contact your service provider (Hosting) to flush the server cache completely then disable the cache plugins if you are using them after that check back to your site after clearing the browser cache your issue will be resolved.

Regards 8Themes Team.

#330939 Copied In reply to: banner something can’t showing full width

Awais Ahmed

Participant

August 3, 2022 at 07:01

Hello, @antonia,

The mega menu is coming from the static blocks named “Shop Mega Menu” I have checked it you set the menu in it with 4 columns and the content is more than 4 columns on the first and second columns there are two main menus with the sub-menus so the content appears bigger than the screens if you set the full width of the menu it will not helps so you have to set the 6 columns in it like I did on your site and set the full-width dropdown menu from the theme options now the result appear like this: https://postimg.cc/QFv1w8J0 and the block I set 6 columns see image: https://postimg.cc/PNksh1qk I hope you understand. Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#330938 Copied In reply to: Mega Menu created with Static Blocks does not allow scrolling

Awais Ahmed

Participant

August 3, 2022 at 05:40

Hello, @Richard,

Can you please provide a screenshot of your issue or if possible then please make a video of your issue and share it with us for a better reference to understand your issue so that I will provide you with a proper solution to solve your issue.

Note: Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#330934 Copied In reply to: Woocommerce Custom Taxonomy Filter Widget Shop Page not updating

Awais Ahmed

Participant

August 2, 2022 at 10:55

Hello, @Sreenivas,

Most Welcome ?,

If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.

Have a great day ?

Regards 8Themes Team.

#330894 Copied In reply to: Add to cart button and buy now button disabled for variable products

Awais Ahmed

Participant

August 2, 2022 at 09:57

Hello, @Sreenivas,

I can see in my browser console there’s a JavaScript error triggered on product pages: https://postimg.cc/vckRbXRM

Variable products use JavaScript code to reload the variations, so errors like this one can prevent them from working correctly.

I checked the error details, and it looks like some of the default JavaScript libraries used in WordPress aren’t loaded on time. This can usually happen if there are some caching plugins that try to “optimize” JavaScript code by delaying it.

You can check and turn OFF the Options under XStore >> Theme Settings >> Speed Optimization. Try to check every option in that section one by one.

Otherwise, please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

If the issue still persists then please keep the plugins disabled and let us know I will debug in deep to find the cause of the issue and also your permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well.

Note: Please take a complete backup of your site first, before going to disabling the plugins to avoid any inconvenience.

Regards 8Themes Team.

#330880 Copied In reply to: Add to cart button and buy now button disabled for variable products
Awais Ahmed

Participant

August 2, 2022 at 08:12
Hello, @houijiaymen,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Mobile Custom CSS and check back your site after removing the browser cache.

.et-mobile-panel .et_column { padding-right: 5px !important; padding-left: 5px !important; }

Resulting Screenshot: https://postimg.cc/9rwML5xd

Regards 8Themes Team.
#330867 Copied In reply to: how can i fix the position of search bouton
Awais Ahmed

Participant

August 2, 2022 at 07:58

Hello, @Jhoni Olinger,

Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#330864 Copied In reply to: translate tooltip “show details” to another one

Awais Ahmed

Participant

August 2, 2022 at 07:25

Hello, @Donis,

No, you do not need to enable FTP access to the public to fix this issue. To change the WP File system contact your hosting provider. We don’t change the server settings.

Regards 8Themes Team.

#330860 Copied In reply to: Server Requirement not meet the standard for WP file system

Awais Ahmed

Participant

August 2, 2022 at 05:52

Hello, @antonia,

I can see you have set the width as 1000px, and that is also too much for the laptop screen sizes, actually, for perfection, you have to set the width as 738px so that the complete dropdown menu box will appear under the complete menu width like this: https://postimg.cc/w3cp4Rw6

So try to change the width as 738px and check back your site after clearing the browser cache.

Otherwise please share your site WP Admin URL and Credentials with me in a private content area of this topic and also please let me know your laptop screen size as well on which you are facing this issue, so that I’ll check and help you out further.

Regards 8Themes Team.

#330858 Copied In reply to: Mega Menu created with Static Blocks does not allow scrolling

Awais Ahmed

Participant

August 2, 2022 at 05:45

Hello, @Jhoni Olinger,

You have to change/translate it into the theme language files, you can use the loco translate plugin for it, and change the word as per your requirements. Please see the below-listed screenshots:

https://postimg.cc/mcwkGpwr
https://postimg.cc/XXXJT8yV

Regards 8Themes Team.

#330857 Copied In reply to: How to Change SHOP on Breadcrumb to Another

Awais Ahmed

Participant

August 2, 2022 at 05:34

Hello, @Harshal,

Simply go to the Dashboard >> XStore >> Theme Options >> Speed Optimization >> then disable the “remove Query string From Theme Static Resources” option see image: https://postimg.cc/QHqTVb4w and save settings after that check back to your issue by clearing the browser cache your issue will be resolved.

If still the issue will persist then please share your site WP Admin URL and Credentials with me in a private content area of this topic so that I’ll check and help you out further.

Regards 8Themes Team.

#330856 Copied In reply to: Static block are not getting updated, even I disabled static block cache

Awais Ahmed

Participant

August 1, 2022 at 09:58

Hello, @houijiaymen,

Done, I have translated your site in the French language, now you can change any translation as per your requirements from here: https://elsou9.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-fr_FR.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

And also from here as well: https://elsou9.com/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fxstore-core-fr_FR.po&bundle=et-core-plugin%2Fet-core-plugin.php&domain=xstore-core&page=loco-plugin&action=file-edit

https://postimg.cc/WDGCVXSG

Regards 8Themes Team.

#330808 Copied In reply to: translate theme .

Awais Ahmed

Participant

August 1, 2022 at 09:36

Hello, @Saira,

There is no such option with the particular element, right now, unfortunately. You can submit a request here https://www.8theme.com/taskboard/ as a feature request, so our dev team read it.

Thanks for your understanding.

Regards 8Themes Team.

#330802 Copied In reply to: How can I change the image shape displaying for category

Awais Ahmed

Participant

August 1, 2022 at 09:31

Hello, @houijiaymen,

Can you please share your site WP-ADMIN Login and FTP or Cpanel details in the below-listed format in the private content area so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

CPanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#330801 Copied In reply to: translate theme .

Awais Ahmed

Participant

August 1, 2022 at 08:31

Hello, @Clau8826,

Sorry for the inconvenience, The file generator was removed. It will be removed from the WhiteLabel also.

Regards 8Themes Team.

#330792 Copied In reply to: Files Generator in the xtore menu is missing

Awais Ahmed

Participant

August 1, 2022 at 07:25

Hello, @Paulbrad1,

Your issue has been solved please check back to your site now after removing the browser cache. You have set the height in the Menu: https://postimg.cc/vxR1Hyrc and I removed it and it solved the issue, Please watch this resulting video: https://www.veed.io/view/85cb47fe-185a-479c-8f01-6e5774916bd2?sharingWidget=true

Regards 8Themes Team.

#330786 Copied In reply to: Brand Logos are covering the Mobile Menu

Awais Ahmed

Participant

August 1, 2022 at 07:09

Hello, @houijiaymen,

Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> XStore >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> XStore-Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

https://wordpress.org/plugins/loco-translate/

Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

https://localise.biz/wordpress/plugin/manual/filesystem

OR if you want to translate and use your site in multilanguage then you have to purchase and use the WPML plugin, you can further check the WPML site here: https://wpml.org/

Hope this helps.

Regards 8Themes Team.

#330785 Copied In reply to: translate theme .

Awais Ahmed

Participant

August 1, 2022 at 07:05

Hello, @Saira,

You can set Product image style on hover from Dashboard >> Theme Settings >> WooCommerce(shop) >> Shop >> Product style >> Image Hover Effect and Select option as per your need See image for better reference: https://postimg.cc/yJGrk3gv

Also, you can Set Product Style on hover as Box Shadow and you can turn it ON/OFF, See screenshot: https://postimg.cc/WhRz09cP

Regards 8Themes Team.

#330784 Copied In reply to: How can I change the image shape displaying for category

Awais Ahmed

Participant

August 1, 2022 at 07:03

Hello, @Blade,

1- Alright, Sure you can check all the possibilities before contacting your hosting provider.

2- I understood totally, Once the server response time will be better this DOM issue will be resolved automatically.

3- In the speed optimization wizard there is an option for lazy see image: https://postimg.cc/HJPMR4K1 second, the thing is when you set a widget/element for products you will see the lazy option in the settings of the widget/element see image: https://postimg.cc/MvFnmbnC

Regards 8Themes Team.

#330783 Copied In reply to: Bab performance score – How to improve page/theme performance

Awais Ahmed

Participant

August 1, 2022 at 06:24

Hello, @Clau8826,

First of all, Please go to the Dashboard >> Plugins >> All Plugins and then disable all the third-party plugins and then check back to your site after clearing the browser cache. If your issue is resolved then please activate the plugins one by one again, so that you will be able to know which plugin conflicts and cause the issue. If disabling the plugin doesn’t solve your issue then keep the plugins disabled and share your site access with us in the private content area and allow us to debug your site which includes deactivating all the third-party plugins and on-site Customization as well.

Note: Before performing all the above steps please first take a complete backup of your site.

Regards 8Themes Team.

#330782 Copied In reply to: Files Generator in the xtore menu is missing

Awais Ahmed

Participant

August 1, 2022 at 06:21

Hello, @Linna,

I have again checked your site on my android mobile, there is no issue, product page working fine. Kindly watch the video for a better reference:

on mobile: https://www.veed.io/view/232f70a1-eb35-4937-8334-3e85e23ad91e

If you still facing the issue then please record a video for my better understanding and share it with us. Also, share your WP-ADMIN Login details in the below-listed format in the private content area, so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Note: You may use the loom.com screen recording tool that records your screen and upload it on their website. You may share the URL here.

Regards 8Themes Team.

#330781 Copied In reply to: Can’t edit successfully on Single product builder

Awais Ahmed

Participant

August 1, 2022 at 06:18

Hello, @houijiaymen,

I have tested your site on my personal mobile phone and found no issue. The icon of my account is working fine and the content of my account page appears just fine. I made a video for you, kindly watch it complete first: https://streamable.com/kilnrl , and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#330780 Copied In reply to: subscription of the customer

Awais Ahmed

Participant

August 1, 2022 at 06:13

Hello, @Ekomar,

Your issue is resolved now kindly check back to your site after clearing the browser cache. See this image to know how I solved your issue and the result: https://postimg.cc/gLFg9DZT

Regards 8Themes Team.

#330779 Copied In reply to: Gap between contact form and footer that I can´t delete

Awais Ahmed

Participant

August 1, 2022 at 06:12

Hello, @stefdj,

I have checked your site and found no issue the demo is working fine, I matched your site with our main demo link and made a video for you kindly watch the complete video for a better reference: https://streamable.com/naoj0s then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#330778 Copied In reply to: Demo content not correctly imported after database reset
← 1 2 3 … 16 17 18 … 27 28 29 →

Viewing 510 results - 481 through 510 (of 843 total)

Viewing 30 posts - 481 through 510 (of 843 total)

← 1 2 3 … 16 17 18 … 27 28 29 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection