Forum Replies Created

Viewing 30 posts - 2,221 through 2,250 (of 6,622 total)
1 2 3 … 74 75 76 … 219 220 221
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:15

    Hello, Mostafa Khaled,

    We have recently reviewed the issue you reported with the default theme, and we can confirm that the problem is present there as well. Kindly refer to the video attached to this message for further details.

    If switching to a different theme resolves the issue, we kindly ask you to provide us with a video demonstrating this behavior.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428479 Copied In reply to: Issue with Product Display on Shop Page and Categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 19:06

    Hello, Chandru,

    The issue regarding the disappearance of the sidebar filter on the preview page is related to the fact that the sidebar contains WooCommerce widgets, which are designed to function exclusively on archive pages. In your case, the pages where you are attempting to display these widgets are not shop-related pages. Therefore, due to WooCommerce’s limitations, it is not possible to display these widgets on those pages.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    #428478 Copied In reply to: How to center Quantity and add to cart button
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 18:55

    Hello, webc,

    Unfortunately, we are unable to access your website as it appears to have encountered a critical error. We kindly ask you to address this issue at your earliest convenience. Please find the details attached in the accompanying files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428476 Copied In reply to: Checkout page has design and technical problems
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 18:52

    Hello, lawrep,

    Unfortunately, there is no simple way to add an additional unique custom tab to a single product. However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

    Best regards,
    The 8Theme Team

    #428475 Copied In reply to: Single Product tab widget issue at single product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 18:28

    Hello, James,

    Kindly add the following code to the functions.php file of your child theme

    add_filter('theme_mod_search_product_variation_et-desktop', '__return_false');

    Best regards,
    The 8Theme Team

    #428472 Copied In reply to: how to change the search function behaver
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 18:17

    We kindly ask you to review the private content.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #428471 Copied In reply to: product discount price and other issues for last reply
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 18:12

    Hello, Sanjay Gupta,

    Thank you for providing access.

    1) The issue is caused by the addition of the “8theme – Apply All Filters” widget. This happens because the “Active Product Filters” widget only displays filters that are already active, and they become active only after the “Apply All Filters” button is clicked. If you remove the “8theme – Apply All Filters” widget, everything should work as expected. We have temporarily removed this widget for you—please check and confirm.

    2) We have made the necessary changes. Kindly review and let us know if everything is functioning correctly.

    3) Additionally, we have implemented some adjustments. Please verify and confirm.

    Lastly, please remember to clear your browser cache to ensure the changes take effect.

    Best regards,
    8Theme’s Team

    #428470 Copied In reply to: Filter is not working on product list page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 17:57

    Hello, ZEXAL,

    Thank you for reaching out to us. Kindly try adding the following code to:
    Customizer -> Theme Custom CSS -> Global CSS.

    .st-swatch-preview-single-product .selected{
	pointer-events:none;
}
a.reset_variations{
    display:none!important;
}

    Best regards,
    The 8Theme Team

    #428463 Copied In reply to: Custom php code to stop user from deselecting or clearing variants
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 17:49

    Hello, Yasir Alam 8Theme,

    Unfortunately, we are still unable to connect to your FTP server.
    To address this issue, we have released a special patch №9463663.
    Please install it and verify whether the changes meet your expectations.

    Please find all the necessary details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428461 Copied In reply to: product discount price and other issues for last reply
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 17:48

    Hello, Yasir Alam 8Theme,

    Unfortunately, we are still unable to connect to your FTP server. To address this issue, we have released a special patch. We kindly ask you to install it and verify whether the changes meet your expectations.

    Please find all the necessary details in the attached files.

    Should you have any questions or require further assistance, do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428460 Copied In reply to: How can we Display Brand New Launch Products in Landing Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 16:36

    Dear Alyan,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #428444 Copied In reply to: Live Copy Paste Not Working for X Store Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 15:23

    Dear Chris,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #428435 Copied In reply to: Enable SEO Settings but remove Open Graph tags
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 14:52

    Dear Chris,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #428428 Copied In reply to: Side Cart does not show all items added to it
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 12:13

    Dear iceball,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #428415 Copied In reply to: pictures of the products in the category are sometimes blurred
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 12:13

    Dear iceball,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #428414 Copied In reply to: In the product page (you might like the section) Price problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 11:50

    Dear regencycigaremporium,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #428412 Copied In reply to: Request for Assistance with Blog Post Import for Electronic Mega Market Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 11:42

    Dear solomon,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #428408 Copied In reply to: Product page not showing and it is not still showing when i update on elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 10:58

    Dear Reggie,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #428394 Copied In reply to: how to set a blog page only show one category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 08:46

    Dear James,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #428381 Copied In reply to: location editing bottom tab in tablet & mobile
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 06:28

    Dear Fantasy,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #428352 Copied In reply to: I want to change my buy now button text
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 23, 2024 at 03:12

    Dear Boddicker,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #428346 Copied In reply to: Can’t add SKU and keywords on the item template
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 18:33

    Dear Nirmalya,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #428333 Copied In reply to: how to change colour of this fake sales pop up
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 17:49

    Hello, Alyan,

    We hope this message finds you well.

    We would like to inform you that we have updated the theme on your staging site and implemented some changes. After thorough testing, we were unable to replicate the issues you mentioned. For your reference, we have included detailed information in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428330 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 17:25

    Hello, Abdul Moiz,

    Thank you for your clarification. We kindly request FTP access to your environment so that we can thoroughly investigate and verify the solution. If providing FTP access is not possible, we kindly ask you to download the file we have provided and test whether the issue persists. The link to the file will be shared in the private content area.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #428329 Copied In reply to: Product Status filter is not showing correctly product count
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 17:08

    Hello, Yasir Alam 8Theme,

    Thank you for providing access to the admin panel. However, we still require access to the FTP to proceed further.

    We would greatly appreciate it if you could share the necessary FTP credentials.
    Best regards,
    8Theme Team

    #428327 Copied In reply to: How can we Display Brand New Launch Products in Landing Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 16:33

    Hello, Stanislav Kuchinskii,
    Thank you for resolving the issue with the licenses.

    We have noticed that the access provided by you does not align with each other. Further details have been shared in the private content section.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #428326 Copied In reply to: Swatches filters are not disappearing if selecting them leads to no results found
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 15:54

    Hello, khurram virk,

    Unfortunately, the FTP access is still incorrect.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428324 Copied In reply to: Product grid widget: related product showing vertically in front end
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 15:43

    Hello, lea,

    We hope this message finds you well. Upon reviewing the website you provided, it appears that the theme is not installed, and the folder containing the themes is entirely missing. For further details, please refer to the attached files.

    Should you have any questions or require assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #428323 Copied In reply to: translation add to cart and choose an option
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 04:33

    Dear James,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #428305 Copied In reply to: option to filter product base advanced custom field
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 22, 2024 at 01:07

    Dear MonnaChu,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #428304 Copied In reply to: Please help me cancel the xstore product page “video insert function”
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    Viewing 2,250 results - 2,221 through 2,250 (of 6,622 total)
Viewing 30 posts - 2,221 through 2,250 (of 6,622 total)
1 2 3 … 74 75 76 … 219 220 221

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