Andrew Mitchell

Hello, dsprinting,

We have noticed that access to the Customizer appears to be restricted. We kindly ask you to check whether the following option is enabled:

Customizer → Speed Optimization → Always load “wc-cart-fragments”

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, Crispy123

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Dear Siddharth,

Thank you for your detailed message and for providing insights into your server environment and optimization efforts.

We have recently made further improvements to the theme archives, which may help address some of the performance concerns you’ve mentioned. We kindly ask you to re-upload the updated theme files to your website. However, before proceeding with the update, we strongly recommend creating a full backup of your website to ensure all your data and customizations are safely preserved.

Regarding the high resource usage you’ve observed, we appreciate your proactive monitoring and the information shared. While we continue to investigate potential causes, updating to the latest version may help mitigate some of the issues. If the problem persists after the update, please let us know — we’ll be happy to assist you further in identifying any theme-related processes that could be contributing to the load.

We value your collaboration and are committed to helping you achieve optimal performance.

Best regards,
8Theme’s Team

Hello, ziga32,

We would like to inform you that the error is currently visible on the homepage. You can easily reproduce it by simply scrolling down to the bottom of the page.

At the moment, we can confirm that the product is being displayed correctly in the search results.

Additionally, we strongly advise against making direct changes to the database. Doing so may disrupt the proper execution of WooCommerce hooks. For example, when updating product stock quantities, multiple related values are affected—not just the stock count. If you choose to proceed with direct database modifications, it is essential to clear the WooCommerce caches to ensure proper functionality.

To do this, please navigate to WooCommerce → Status → Tools and clear the following:

– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, WaawStore,

Unfortunately, the same issue with access has occurred again.

Best regards,
The 8Theme Team

Hello, toba,

To send us a file, you may use the following service: https://wetransfer.com/

Best regards,
The 8Theme Team

Dear Abhinandan,

Thank you for your message.

Please kindly provide us with more details regarding the errors you are experiencing. Could you let us know exactly what kind of errors are occurring and, if possible, send us screenshots of the issue? This will help us better understand the situation and assist you more effectively.

Additionally, we kindly ask you to enable the WordPress debug mode so we can review the log files for any related errors. Once enabled, please send us the debug.log file located in the /wp-content/ directory.

To enable debug mode in WordPress, please follow these steps:

1. Connect to your website via FTP or use your hosting file manager.
2. Locate the wp-config.php file in the root directory of your WordPress installation.
3. Open the wp-config.php file in a text editor.
4. Find the line that says:
define(‘WP_DEBUG’, false);
5. Change it to:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
6. Save the changes and re-upload the file if necessary.

This will enable debug mode and create a debug.log file in the /wp-content/ folder, which will record any errors or warnings generated by your site.

We appreciate your efforts in troubleshooting this and look forward to receiving the requested information so we can further investigate and assist you.

Best regards,
8Theme’s Team

Hi Aldo Carrillo,

Thank you for reaching out to us.

We would like to inform you that we are currently working on a new update that includes numerous performance improvements and important bug fixes. To ensure everything functions correctly, please follow the steps below:

1. Kindly review the attachments provided.
2. Re-upload your theme and core plugins.
3. Clear your browser and site cache.
4. Try accessing your site again.

If the issue persists, we recommend temporarily deactivating the Elementor Pro plugin to check if it is causing the conflict. Additionally, please consider deactivating any unused widgets, as this may help resolve the problem. You can refer to the attached files for further guidance.

Should you continue to experience difficulties, please don’t hesitate to contact us again. We’re here to help.

Best regards,
8Theme’s Team

Hi Abhinandan,

Thank you for reaching out and bringing this to our attention.

We are currently working intensively on a new update that includes significant optimizations for CPU and RAM usage on the server side, along with many other improvements aimed at enhancing overall performance.

In the meantime, we are sending you a test archive via private message. We kindly ask you to try it out and monitor how it affects your CPU performance over time. Your feedback will be very valuable in helping us fine-tune the update before its official release.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

Dear Fernando,

Please don’t forget to clear the log files as well, so that they are empty before testing the new archive.

Best regards,
The 8Theme Team

Unfortunately, we are still encountering an error. It is possible that there is an active whitelist or IP blocking enabled on your server.

Best regards,
The 8Theme Team

We have identified an error on your website that is affecting not only the search functionality but also the overall performance of the site. The error message is as follows:

Uncaught Error: Call to undefined method WC_Product_Composite::get_pricing()

This issue appears to be caused by the plugins wpc-composite-products-premium and wpc-composite-products. We kindly ask you to consider disabling this plugin to resolve the problem.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hello, ziga32,

We have identified that the issue with the search functionality is related to product availability in stock. Currently, the option “Hide out of stock items from the catalog” is enabled in your WooCommerce settings (WooCommerce → Settings → Products → Inventory). As a result, any products that are out of stock are automatically excluded from search results.

If you would like these products to appear in search results again, please consider disabling this option.

Best regards,
The 8Theme Team

Dear Siddharth,

Thank you for your message and for providing access credentials to assist with the investigation.

We understand your concern and appreciate your efforts in troubleshooting the issue. As mentioned in our previous messages, we have already tested the site using the default WordPress theme (such as Twenty Twenty-Three), and the issue with the Elementor editor not loading still persists. This indicates that the problem is not related to our theme.

We want to assure you that we are not trying to mislead you in any way. Our goal is to help you identify the root cause of the issue so it can be resolved effectively. We kindly recommend that you try switching to the default theme on your end once again and check if the issue continues. This will help confirm our findings and provide a clearer direction for further troubleshooting.

If the problem remains even with the default theme, we suggest reaching out to Elementor support or your hosting provider, as the issue may be related to plugin conflicts, server configuration, or resource limitations.

Please let us know if you need any further assistance or if there’s anything else we can do to help.

Best regards,
8Theme’s Team

Hello, toba,

At the moment, there is no direct way to import testimonials from a CSV file.

However, if you send us your CSV file, we will do our best to find a possible solution.

Alternatively, if you have access to the website where the testimonials are currently located, you may consider using the standard WordPress import/export functionality. Please refer to the attached files for detailed instructions on how to proceed.

Best regards,
8Theme Team