Forum Replies Created

Viewing 30 posts - 1,651 through 1,680 (of 7,776 total)
1 2 3 … 55 56 57 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, oli,

    We have corrected this issue. Please check it, and note that the fixes will also be included in the next update.

    Best regards,
    8Theme’s Team

    #456161 Copied In reply to: No Filters Working On Shop Or Category Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, leveltgp,

    Thank you for reaching out to us. We have already resolved this issue on our server. Could you please check if the record still exists?

    Best regards,
    8Theme’s Team

    #456156 Copied In reply to: http api calls slow down the eshop very often
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, alexjourneyworldwide,

    Unfortunately, the FTP access you provided leads to an empty directory on the server. Therefore, we used the WP File Manager plugin installed on your site to make the necessary edits. To resolve the issue, we applied changes to the file:

    wp-content/themes/xstore/framework/woo.php

    These changes will also be included in the next update.

    Best regards,
    8Theme’s Team

    #456150 Copied In reply to: Ajax shop page sorting \ filtering \ product per page returns error 500
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #456091 Copied In reply to: No Filters Working On Shop Or Category Pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Offcomer,

    Thank you for providing the details. We have made the necessary changes to the “Clear All” button, and it is now functioning correctly. Kindly check it on your side.

    Best regards,
    8Theme’s Team

    #455997 Copied In reply to: Front-end product filtering results in page with no thumbnails displayed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Arius,

    Thank you for providing access. We have resolved your issue, kindly check it.

    Best regards,
    8Theme Team

    #455993 Copied In reply to: The search box in the header does not display the search results page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, NxtArt_ro,

    Unfortunately, the FTP access details you provided lead to an empty directory.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #455992 Copied In reply to: Issue with XStore Core – Waitlist triggers translation too early
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Niddy,

    Thank you for your explanation. We have started working on this issue, and the process may take some time. We will notify you as soon as a solution becomes available.

    Best regards, The 8Theme Team

    #455989 Copied In reply to: Problem using shop filtering options on the main shop page without refresh
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We kindly ask you to provide us with FTP access so that we can enable the debug mode on your website. Alternatively, you may enable it yourself if you prefer.

    Best regards,
    8Theme Team

    #455857 Copied In reply to: Issue with XStore Core – Waitlist triggers translation too early
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, molo

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #455854 Copied In reply to: Filter products, categories and open status
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, kmc,

    The issue is caused by the *WPCode Lite* plugin, specifically by certain snippets that have been added through it.

    Best regards,
    The 8Theme Team

    #455851 Copied In reply to: Ajax Issue on product category pages – loading
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, NxtArt_ro,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #455850 Copied In reply to: Issue with XStore Core – Waitlist triggers translation too early
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Arius,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #455849 Copied In reply to: The search box in the header does not display the search results page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, the access credentials you provided for the admin panel only redirect us to the homepage.

    We have also noticed a non-standard parameter being added to each link (&v=82a9e4d26595). This may be related to a third-party plugin.

    However, the main reason for the missing cart and other script errors is the absence of the configuration script etheme_general_all_js-js-extra. It is possible that this script is being blocked by a third-party plugin or by caching.

    Best regards,
    8Theme Team

    #455780 Copied In reply to: Front-end product filtering results in page with no thumbnails displayed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please review the attached video (a link will be provided in the private content). As you can see, the issues you mentioned regarding AJAX errors and the “Next” and “Previous” pages are not present.
    We kindly remind you to clear your browser cache before testing.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #455774 Copied In reply to: Next and previous pages do not work on the products pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, APDcreations,

    Thank you for providing access. We have corrected the issue (please verify it) by making changes in the following file:

    /wp-content/themes/xstore/framework/woo.php

    These fixes will also be included in the next update.

    Best regards,
    8Theme Team

    #455730 Copied In reply to: Next and previous pages do not work on the products pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Yes, such filter functionality is possible. To achieve this, you simply need to remove the “Apply all filters” widget from the corresponding area.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #455727 Copied In reply to: Filter products, categories and open status
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Offcomer,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #455726 Copied In reply to: Front-end product filtering results in page with no thumbnails displayed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, molo,

    To resolve this issue, we have made changes to the following file:
    themes/xstore/js/modules/apply-filters.min.js

    Could you please check and confirm whether the problem has been resolved?
    Additionally, we have attached a video (in the private content section) demonstrating the filters in action.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #455722 Copied In reply to: Filter products, categories and open status
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello LVRB,

    Thank you for reaching out to us.

    We have noticed that your website is currently utilizing a large number of plugins. Please note that this may affect your website’s performance, cause potential errors, and reduce overall speed. To ensure smooth functionality, we kindly recommend manually reviewing each plugin you are using and deactivating any that are not essential.

    If the issue continues after reviewing the plugins, we suggest switching temporarily to the Parent Theme (if you are currently using a Child Theme). Once you have cleared the cache, please check the site again.

    Additionally, we recommend testing your website with the default WooCommerce theme, Storefront, to determine whether the issue may be related to custom code in your Child Theme.

    For further optimization, please install the WP Rocket plugin and enable CSS and JS file compression. This should significantly improve your website’s performance.

    Kindly let us know the results after completing these steps so we can assist you further if needed.

    Best regards,
    8Theme’s Team

    #455721 Copied In reply to: Theme performance: issues with CSS, Javascript runtime, and other issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, iceball,

    Thank you for providing access. We have corrected the issue, and the necessary changes were made in the following file:

    wp-content/themes/xstore/framework/woo.php

    These changes will also be included in the next theme update.

    Best regards,
    8Theme Team

    #455720 Copied In reply to: After the last update, the filters on the category page no longer work.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We would like to inform you that we are planning to release an update by the end of this week.

    Best regards,
    The 8Theme Team

    #455678 Copied In reply to: Incompatibility woocommerce version 10.1.0 with woopress 6.5.5
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We would like to inform you that we are planning to release an update by the end of this week.

    Best regards,
    The 8Theme Team

    #455675 Copied In reply to: WooPress 6.5.5 template incompatibility with WooCommerce 10.2.1
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, WooPlay,

    In this case, we kindly recommend using the XStore Brands API. You can find detailed documentation at the following link:
    https://www.8theme.com/documentation/xstore/xstore-hooks-filters/xstore-brands-api/

    Best regards,
    The 8Theme Team

    #455667 Copied In reply to: Hello, what is the meta key for the XStore Brand?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, molo,

    We have resolved the issue. Now, the active widget should be deactivated when clicked in the “Active Filters” section. Kindly confirm that it is working as expected. Please also remember to clear your cache before testing.

    Best regards,
    The 8Theme Team

    #455666 Copied In reply to: Filter products, categories and open status
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have resolved this issue. Kindly check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    #455662 Copied In reply to: Issue with XStore Dark Furniture Demo – Black Blank Pages After Import
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Plethora,

    Please note that our theme, like most others and WordPress itself, utilizes semantic search, which is case-sensitive. Unfortunately, at this time, there is no built-in method to implement fuzzy search within our theme.

    We recommend exploring third-party plugins that may offer this functionality. Alternatively, you are welcome to submit a feature request for this functionality via the following link: https://www.8theme.com/roadmap/

    Best regards,
    The 8Theme Team

    #455657 Copied In reply to: Build’in search, is not showing the products with 1 or 2 wrong letters
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Raptor, and thank you for providing access.

    We have successfully installed the demo for you. However, please note that since you had previously uploaded images, there may be instances where the image IDs coincide with those used in the demo content. As a result, some of your existing images—such as your logo—might be replaced in areas where these ID conflicts occur.

    Should you have any questions or need further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #455647 Copied In reply to: Issue with XStore Dark Furniture Demo – Black Blank Pages After Import
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #455580 Copied In reply to: brand pages from woocommerce are showing 404
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Deva,

    At the moment, we do not observe any issues with the processing of your website using Google PageSpeed Insights. Additionally, we have included the test results in the private content for your reference.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #455535 Copied In reply to: about page speed test insight google error
  • 1 2 3 … 55 56 57 … 258 259 260
    1,651–1,680 of 7,776 posts
Viewing 30 posts - 1,651 through 1,680 (of 7,776 total)
1 2 3 … 55 56 57 … 258 259 260